COMPUTER

HARDWARE SERVICING
NC II

AGENDA
Unit of competency
Summary questions
Inventory
Occupational Health and Safety
Disassembly and Assembly of PC
Software installations
Computer configurations

Device

driver installation
Cabling configurations
Networking
Electronics symbols
Acronyms
Oral question and answer

UNIT OF
COMPETENCY

Install Computer System and Networks

Diagnose and Troubleshoot Computer
System
Configure Computer System and
Networks
Maintain Computer System and Networks

ANSWER THE FOLLOWING

SUMMARY GUIDE
QUESTIONS

Can I
Plan

Yes or No

and Prepare work to ensure

occupational health and safety (OHS)
policies and procedures are followed. Yes
Obtain materials, tools, equipment and
testing devices needed to conform the job
requirements. Yes
Interpret work instructions according to the
job requirements. Yes

Obtain

computer
components/devices/systems and
determines its location prior to
installation. Yes
Install equipment/devices/systems in
accordance with the job requirements. Yes
Check/test devices/systems and/ or
installations to determine the conformity to
the job requirements. Yes
Check computer systems and networks for
configuration in accordance with the
specification and requirements. Yes

 Diagnose

fault or problem in the computer

systems and networks in line with the
standard operating procedure. Yes
Configure the identified systems and
networks based on the specifications and
job requirements. Yes
Inspect and test configured computer
systems and networks in conformity with
manufacturer's instructions/manual. Yes
Correct/adjust components or parts of
computer system and networks in
accordance with job requirements. Yes

 Test

computer systems and networks to ensure

safe operation. Yes
Performs scheduled/periodic maintenance in
accordance with manufacturer's
requirements. Yes
Make needed repairs/replacements in
accordance with established procedures when
necessary. Yes
Document tasks undertaken in the accordance
with standard operation procedure (SOP). Yes
Clean and clear worksite of all surplus/excess
materials in accordance with company standard
operation procedure(SOP). Yes

IMPORTANT TO
REMEMBER

FILLED UP THE FOLLOWING

Candidates

Name : Name of students

Candidates signature : your signature
Date : Date of exam
Assessor's Name : Name of
examiner/ask if necessary

INVENTORY

MATERIALS

Computer Casing ( Mini Tower Casing)

Mother Board (Socket 478 / LGA 775)
Microprocessor (Pentium 4 / Core2Duo)
Power Supply (ATX 500 Watts)
Memory modules (DDR1 /DDR2)
Video Card (AGP/PCIE)
Modem
Drives (Optical / Hard disk drives)
Cables
AVR

TOOLS

Anti

Static protection (wrist wrap)

Pliers
Screw drivers
Multi-meter (VOLT OHM Meter)
Cable Tester
Crimping tool
Side Cutter
Gloves
UTP Cable
Cable tie
Logic Probe

WORK AREA
Table

/ work board
Rubber matt
Extension power cord ( 220V )

EQUIPMEN
T
Printer
Personal

Computer with LAN

OCCUPATIONAL
HEALTH AND SAFETY

OHS
Always

ground yourself before touching

any part of the computer
Do not work alone
Be careful with tools that may cause
short circuit
Replace only fuses with those proper
ratings

Wear

safety glasses for protection against sparks

and metal fragmented
Use only grounded plugs and receptacles
Working area should have ventilations, trash can ,
fire exit and capable of being disinfect.
Keep one hand in your pocket when working live
circuit.
Wear rubber sole shoes when standing on the
ground or in a concrete floor.

Always

power off and unplug the

computer before working on it.
Wear hard hat when someone working
above you
When making circuit changes, switch
off and unplug the power cord from the
equipment then discharge the
capacitors.

PC ASSEMBLY AND
DISASSEMBLY

PC
ASSEMBLY
Discharge yourself

before touching
any part of the computer.
Apply 5S . Segregate and arrange the
computer peripherals .
Casing configurations. Open the case
and install the power supply.
Mother board configurations. Install the
CPU, CPU fan and RAM.

Install

the motherboard to the case and

screw.
Connect the power, switches and IDE
connectors to the mother board.
Inspect all connectors, be sure that it is
in a proper places and tighten.
Connect the external part peripherals
Switch on the computer system

PC DISASSEMBLY

Switch

off and unplug the computer from

the power source.
Disconnect all the external connector
peripherals.
Open the case.
Unplug all the internal connectors from the
mother board.
Unscrew the power supply.
Unscrew all the drives (HDD,CDROM and
Floppy drives)
Unscrew the mother board.

BASIC TROUBLE
SHOOTING
Beep

coding trouble shooting.

Component isolation
RAM isolation
Equipment isolation

SOFTWARE
INSTALLATIO
N

CMOS/BIOS/POST
CONFIGURATIONS
CMOS

Configuration. Press delete key

for 5 to 10 seconds upon booting the
computer to enter the CMOS Setup Utility
for the CLONE Computers
Change the booting sequence into
CDROM/DVDROM first to boot.
Insert the CD OS installer .
Press any key. Forcing the system to
boot from CDROM drive in which the CD
OS installer located. Then follow screen
instruction.

PARTITIONING THE HARD DISK

DRIVE
Press D key in order to delete partition
Press C key in order to create
partition
Press L key to confirm the deletion of
the partition
Delete the existing capacity eg.
40000mb. Then enter new required
capacity eg. 20000mb.

FORMATTING THE HARD DISK

DRIVE
Choose

NTFS quick formatting to

quickly format your hard disk.

Note: Best practice is selecting

NTFS because it can handle larger
than 32 gig capacity , supports filelevel security compression and
auditing, and has the ability of file
and folder encryption.

PRODUCT KEY
Comes

from the vendor or someone

who give the OS. Normally it is place
at the cover of the CD.

COMPUTER NAME
ORGANIZATIONS /
WORKGROUP
the unique computer name eg.
your name
Put the organization as simple as
possible eg. home or office.
Put the workgroup as simple as
possible eg. tesda or lsgh or anhs
Put

FIREWALL CONFIGURATION
STAGE
On the firewall or the tab which
indicated as RECOMMENDED.

Select

INTERNET CONFIGURATION
STAGE
Select skip. Please note that the LAN
card is not yet configure so there is no
chance that you can connect directly to
the internet/network at this stage.

CREATING PRIME
USER

You

must create prime user account

other than administrator in order to
continue the installation. Use user
account as simple as possible eg.
User1.

DEVICE DRIVER
INSTALLATION
Manual and automatic installation. Before
installation please visit the device manager
tab to view the hardware components
device software installed or not.
Automatic installation. Place the CD device
software installer in to the CDROM Drive
then wait until it prompt then follow screen
instructions.
Manual installation. It is recommended for
trouble shooting / isolation purposes.

PRINTER INSTALLATION
For

old printers such as dot matrix etc.

Connect the printer cable to the system
units printer port. Connect the power
cord to the outlet then switch ON the
printer.
Insert the CD printer installer. Allow the
System to detect the printer. Install the
printer driver software automatic or
manual technique.

CABLE CONFIGUR
ATIONS AND NET
WORKING

SHARING THE PRINTER

After

installing the printers driver

software there will be an icon created
inside the printer/fax tab icon in the
control panel.
Locate the appropriate printers name
then right click. Click the sharing
security, then click OK.

ACRONYMS
ATX

Advance Technology Attachment

RAM Random Access Memory
SDRAM Synchronous Dynamic
Random Access Memory
DRAM Dynamic Random Access
Memory
EDO RAM Extended Data Output
Random Access Memory

SIMM

Single Inline Memory Module

DIMM Double Inline Memory Module
RIMM Rambus Inline Memory Module
AT Advance Technology
USB Universal Serial Bus
IEEE Institute of Electrical and
Electronics Engineer
OHS Occupational Health and Safety

 BIOS

Basic Input Output System

ISA Industry Standard Architecture
PCI Peripheral Component Interconnect
EISA Extended Industry Standard Architecture
VESA Video Electronics Standard Association
IDE Integrated Drive Electronics
SCSI Small Computer System Interface
CMOS Complementary Metal-Oxide
Semiconductor
ROM Read Only Memory
DDR Double Data Rate
CPU Central Processing Unit
UDMA Ultra Direct Memory Access

Sort
Sanitize
Sweep
Systematize
Self Discipline
Sustain
Safety
Separate
Standard
Save the Environment

10 S

ELECTRONIC
Resistor
SYMBOLS
Variable

resistor

Capacitor
Variable
Coil

capacitor

or Inductor

Diode
Zener
Loud

diode

speaker

Crystal

oscillator

Transistor

Transformer
Fuse
Relay
Battery
Microphone
Posistor

Integrated

Circuit

Ground

Chasis

Ground

System

Switch

( SPST)
Single Pole Single Throw

Switch

( SPDT)
Single Pole Double Throw

Switch

( DPST)
Double Pole Single Throw

Switch ( DPDT)
Double Pole Double Throw

Rotary

Switch
Single Pole (4 positions)

Rotary

Switch
Double Pole (4 positions)

ORAL QUESTION
AND ACCEPTABLE
ANSWER

SET A

 You

have just installed Windows 98. During

testing , it fails to start after the starting
Windows 98 message appear. What should you
do to troubleshoot this problem? Name at least
two ways.
a. Type Win/D:M add the command prompt
to start windows.
b. Press F8 when Windows restarting and
select safe mode

 You

have configured a dual boot system

consisting Windows 98 in FAT 32 partition and
Windows 2000 using NTFS partition. You check
your Windows 2000 installation and it looked
good. However, when you boot to Windows 98
you can not see the files in the NTFS partition.
What might be the source of the problem?

Windows 98 is not compatible with NTFS

 You

successfully install Windows 2000 Professional

and you want to check your drives for errors. Name
one way of checking for errors.
Disk Defragmenter. Open control panel,
click administrative tool,
click computer management and
within the storage tab
click disk defragmenter

 You

want to setup a dual boot scenario between

Windows 98 and Windows 2000. How would you
do this?
Partition your hard drive.
Install Windows 98 first.
And install Windows 2000
to
the second partition.

customer complains that his hard disk is

making lots of noise. After examining the
computer and hearing the noise for your self, you
notice that high pitch noise seems to be coming
from the fan in the power supply. Which
component should be replaced?
Power Supply

What part of HP Laser printer is malfunction if

you receive a 50 service error?
FUSER

customer complains that he cant get his

computer to work. When she turn it on, she gets
no video and hears a series of beeps. The beeps
are in the sequence of one long beep, then two
short beeps. You tell the customer to bring the
machine in. Upon further examination you are
able to identify the problem. What should be
your next step? What is the error?
Replace the video card
be sure that it is tighten

 What

is indicated by a 201 error at system

start up?
Bad memory. Most of the error
begins with 2 indicate
memory error of some sort.

What

two command files are used by DOS to

configure the computer?
Autoexec.bat and Config.sys

 You

install a newly purchase sound card into your

computer, but upon rebooting you find that the new
device is not recognized by the system. Moreover,
your modem, which has always worked perfectly,
has stopped functioning. What is probably the
problem?
The sound card is using
the same IRQ as the modem

What is the correct way to use the protocol utility

IPCONFIG in a Windows 2000 environment?
Choose start, click run and type
cmd then press enter key.
At the command prompt
type IPCONFIG

 Transmission

Control Protocol/Internet Protocol

(TCP/IP) is a collection of protocols that help
manage the internet communication. Each
computer running TCP/IP must have a unique IP
address assigned to it. What is an IP address?
Describe the format?
An IP address is set of four numbers,
each of which must be from 0 to 255.

What

is the correct sequence to start Windows

2000 backup program?
Choose start-Programs-then
Accessories- then System Toolsthen Backup.

 Youve

setup a network whereby each computer

act as a client and a server and in which each
user shares each others resources, including
printers. What is the correct term for such
arrangement?
Peer to peer networking

Sending

and receiving electronic mail (e-mail) is

a common benefit of the internet. Assuming a
user has access to the internet on a properly
configure PC. What is before a user can begin
using e-mail?
E-mail account and e-mail client

 What

is the name of the executable file for

Microsoft Backup for DOS? For Windows 3.x?
MSBACKUP.EXE

What

would you type at a DOS command line to

start the Microsoft Anti-Virus?
Type MSAV at the command prompt.

What

program in the control panel can be used to

create a startup disk.?
Add/Remove Programs

 What

is the final option in the Configure Screen

menu?
Compatibility test

The

MSBACKUP Program in DOS receives its

settings from what file?
SET file

SET B

 Which

Windows NT 4.0 utility should you use

after installing a new hard drive to make usable?
Disk Administrator

Which is the proper command to install Windows

2000 recovery console as a startup option in the
CD Rom in drive E?
E:\i386\winnt32.exe /cmdcons.
During the Windows 2000 setup, you are ask to
choose between NTFS file system and the FAT
filesystem. Can you site disadvantage on NTFS?
NTFS is more sophisticated file system
however it is not compatible with DOS.

 After

the successful upgrading to Windows 2000,

what should you do with the temporary files
generated during the setup process?
Nothing. Because all generated
temporary files are automatically
remove during the process.

You are preparing the computer for dual booting

between Windows 98 and 2000. Your drive is
partitioned, and Windows 98 is already installed.
What should be your next step?
You must choose FAT
for Windows 2000 partition

 Which

of the following is not the Windows 2000

key Boot file? Why?
Autoexec.bat This is the key boot for
Windows 3.1 and 9X are not necessary for
Windows 2000

What is the most likely cause of a paper jam on a

dot matrix printer?
Obstructed paper path

 HP

printer laser jet III printer is not printing at

all. The computer indicates that the device on
LPT1 is not ready You perform a service self test
o the printer and it prints on the page of vertical
lines with no problem. The front panel self test
does not work, however which component do you
suspect is giving you the problem
The Formatter

computer is experiencing random reboots and

phantom problems that disappear after reboot .
What should you do?
Open the cover and reset all cards and chips

Using either a Windows 9X or Windows 2000

workstation, what components do you need to
connect to a Microsoft network server?
Protocol, client and adapter

You are enable file and printer sharing on your

Windows 9X system. You must now specify how
security will be handled. What could be the options?
Share level Access Control
and User level control
A Windows 9x workstation includes default support
for what network OS/client types?
MS Windows Networking and Novells Netware
within a Windows 9x workstation, clients are
provided for Microsoft and Novell Network

What is the third element required to configure a

Windows 2000 system as a network client? A client,
an adapter, and ______?
Protocol
What would you need to do to create a new dial-up
networking (DUN) connection within a Windows 9x
system?
Choose: Start-Programs-Accessories: choose
and click Dial up networking then double
click Make new connection. Or double click
My computer icon on the desktop then click
dial up networking.

What would you use to map a network drive in both

Windows 9x and Windows 2000?
Map network Drive
What type of back up involves selecting the files you
want to back up as well as when you want them to
backup?
Custom backup
There are several pieces of backup hardware that
are currently available. Of the following, which is not
valid backup hardware?
Stationary hard disk

 Which

type of backup that backup files on a disk

that has changed since the last full backup?
Differential backup