Non-Verbal

Communication
Rakesh Negi
Sachin
Chander
Deepak
Sanjeev
"Your Action speaks louder than your words"
An Overview
 Introduction
 Importance
 Video
 Types of Non-Verbal Communication
 Functions of Nonverbal communication
 Conclusion

"Your Action speaks louder than your words"

Aug 27, 2008
What is it?
 It is understood as the
process of communication
through sending and
receiving wordless
messages.
 Such messages are
communicated through
gesture, posture, touch or
voice modulation.

"Your Action speaks louder than your words"

Aug 27, 2008
 ?

Why do I need to know it?

According to Birdwhistell "no more than 30
to 35 percent of the social meaning of a
conversation or an interaction is carried by
the words."
He was an American anthropologist who
worked in the field of kinesis.

"Your Action speaks louder than your words"

Aug 27, 2008
More……………

It is arbitrary in nature. According to Paul

Ekman's studies of facial expression it was
determined that expression of anger, disgust,
fear, joy, sadness and surprise are universal.

Moreover since the composition of

organizations around the world is becoming
global day by day it is necessary to indulge in
communication which is not just bound by
linguistics.
"Your Action speaks louder than your words"
Aug 27, 2008
 Video

R O LL
IT !

"Your Action speaks louder than your words"

Aug 27, 2008
 "Your Action speaks louder than your words"
Aug 27, 2008
 Paralanguage
 Is the study of the non verbal cues of the
voice.
 It comprises of various acoustic properties
of speech such as tone, pitch and accent.
 It also includes fillers and foghorns.

"Your Action speaks louder than your words"

Aug 27, 2008
Principles of Paralanguage
 Paralanguage refers to the vocal
aspect of communication.
 Vocal elements of language differ
from verbal elements in this way:
vocal elements involve sound and
its manipulation for certain desired
or undesired effects.

"Your Action speaks louder than your words"

Aug 27, 2008
Ingredients of Paralanguage
 Voice Qualities
 Vocal Characteristics
 Voice Qualifiers
 Vocal Segregates

"Your Action speaks louder than your words"

Aug 27, 2008
Voice Qualities
 pitch range
 vocal lip control
 articulation control
 rhythm control
 resonance
 tempo
"Your Action speaks louder than your words"
Aug 27, 2008
Vocal Characteristics
 laughing, crying,
whispering, snoring,
yelling, moaning,
groaning, yawning,
whining, sucking,
sneezing, sighing,
belches, hiccups .

"Your Action speaks louder than your words"

Aug 27, 2008
Voice Qualifiers
 intensity (overloud, oversoft)
 pitch height
 extent

"Your Action speaks louder than your words"

Aug 27, 2008
Vocal Segregates
 "uh"
 "um"
 "uh-huh"
 silent pauses

"Your Action speaks louder than your words"

Aug 27, 2008
 Body Language
The Body Gestures, postures and
facial expression by which a
person communicates non verbally
with others

"Your Action speaks louder than your words"

Aug 27, 2008
 Open palms
 The open palm has
been associated with
truth, honesty and
submission.

Sales people are often taught to look for the customer’s

exposed palms when he gives reasons why he cannot buy the
product, because only valid reasons are given with
exposed palms.
"Your Action speaks louder than your words"
Aug 27, 2008
 Finger in the mouth
 fingersare placed in the mouth when a
person is under pressure.

"Your Action speaks louder than your words"

Aug 27, 2008
 Chin stroking
 chin-strokinggesture is the signal that the
listener is making a decision.

sales person would be foolish to interrupt or to speak when a

buyer begins the chin-stroking gesture after he has been asked
for a decision to purchase. His best strategy would be a careful
observation of the buyer’s next gestures, which will indicate the
decision he has"Your Action speaks louder than your words"
reached.
Aug 27, 2008
 "Your Action speaks louder than your words"
Aug 27, 2008
 Standard arm-cross gesture
 standard arm-cross gesture is a
universal gesture signifying the
same defensive or negative
attitude almost everywhere. It is
commonly seen when a person is
among strangers in public
meetings, queues, cafeterias,
elevators or anywhere that people
feel uncertain or insecure.

"Your Action speaks louder than your words"

Aug 27, 2008
Standard leg-cross gesture
 may be used to show a
nervous, reserved or
defensive attitude

sales person would be very foolish even to attempt to ask for a

decision from a buyer when he has taken this pose, and the sales
person should ask probing questions to uncover his objection

"Your Action speaks louder than your words"

Aug 27, 2008
 Some more examples

a. Good luck to you

b. You will always be number one for me
c. "Screw You" (obscene)
You are amazed to know that in IRAN it means :
“screw up”
"Your Action speaks louder than your words"
Aug 27, 2008
 Some more examples

a. I'm scared like a bunny

b. I've been hearing things about you
c. I'm angry
You are amazed to in JAPAN it means : “I am
angry” "Your Action speaks louder than your words"
Aug 27, 2008
 Haptics
 Study of touching as
non-verbal
communication

"Your Action speaks louder than your words"

Aug 27, 2008
Categories of haptic behaviour via
degrees of intimacy
 functional/professional
 social/polite
 friendship/warmth
 love/intimacy
 sexual arousal

"Your Action speaks louder than your words"

Aug 27, 2008
 Hand shake and Eye Contact
 The handshake differs in degrees, length
and strength between the various levels of
intimacy.
 Study of the role of eyes in nonverbal
communication is called "oculesics".
 Eye contact indicates interest, attention
and involvement.

"Your Action speaks louder than your words"

Aug 27, 2008
 Functions of Nonverbal
Communication
 Express emotions
 Express interpersonal attitudes
 To accompany speech in managing the
cues of interaction between speakers and
listeners.
 Self presentation of one's personality
 Rituals (greetings)

"Your Action speaks louder than your words"

Aug 27, 2008
 Interaction of verbal and nonverbal
communication
 REPEATING
 CONFLICTING
 COMPLEMENTING
 REGULATING
 SUBSTITUTING

"Your Action speaks louder than your words"

Aug 27, 2008
Conclusion
 It is the essence of communication.
 It can change the meaning of the message
completely
 It is universal in nature

"Your Action speaks louder than your words"

Aug 27, 2008
 THANK YOU

"Your Action speaks louder than your words"

Aug 27, 2008