TQM

TOPIC : HR Development
&
Management.

Salman Touheed
 CEOs point out

“The best way to achieve organization

success is by involving & empowering
employees at all levels”
 Donald Peterson
Chairman of Ford
• The whole employee involvement process
springs from asking all your workers the
simple question. “ What do you Think”
Stanley
“The teams at Goodyear are now telling
the boss how to run things. And I must
say, “ I’m not doing half-bad job
because of it”
• INVOLVEMENT

• TRAINING AND DEVELOPMENT

• SELECTION

• PERFORMANCE APPRAISAL

• COMPENSATION SYSTEMS
 Involvement
• Employee involvement in decision making

• Empowerment is also effective for service

industries .

• Coordinate the system & the People.

Two production management styles

in manufacturing industries
• First is Buffered.
approach is characterized by large stocks of
inventory & narrowly specialized workers.
• Second is Lean.
lean system utilizing just-in-time (JIT)techniques,
Operate with small inventory stocks, milti-skilled
workers, & a team approach to work
organization.
Training and Development
• Increased involvement means more
responsibility, which requires a greater
level of skill.

• Training benefits include:

1. Improved communications
2. Change in corporate culture
• One area that should be common to all
organization training programs is
‘Problem solving’
Three Categories Of Training

1. Reinforcement of the quality message &

basic skill remediation.

2. Job skill requirements

3. Knowledge about principles of TQM.

Topics of Quality Training.
• Top companies commonly address the
following topics of quality training.
1. Quality awareness
2. Quality measurement
3. Process management & defect prevention
4. Team building
5. Focus on customer & Market
6. Statistics & statistical Methods
 Selection
• Process of selection:
1. Decide what job involves
2. What abilities are necessary
3. Then use established selection
techniques
like, ability tests, personality tests,
interviews.
• People well suited for operating in a
quality climate may require additional
characteristics, such as:
1. Attitude,
2. Values
3. Personality type
4. Analytical ability

• Persons working in quality climate need

sharp problem solving ability .
Performance Appraisal
• Purpose is to serve as a diagnostic tool
& review process for development of the
individual, team & organization.

• Appraisal is used to determine

1. Reward levels
2. Aid career development
3. Improve communication , etc
Compensation Systems
• Compensation system have been
based on:
1. Pay for performance
2. Pay for responsibility