Training Need Analysis

AIMST UNIVERSITY

Training for Procedure, Policies &

Legislation
PDPA (Personal Data Protection Act 2010)
- to educate staff on the legal and practical
know how that will be necessary to AIMST
compliance to the PDPA
Health and Safety First Aid & CPR
- to train staff to perform first aid treatment
for various kind of emergency that could
happen at organization.

Continuation..
Fire Fighting Training staff will learn
basic skills to ward off fire and
reduce the destruction caused by
fire. Also will give awareness of the
danger of fire, guidance in the use of
extinguishers and how to carry out
the fire routine procedure.

Personal Development
Training
Time Management educate staff on better
time management, problem solving and
delegation skills will help staff to make the
most of their time and resources.
Kaizen, 5S & Lean how to identify and
eliminate all types of waste quickly and
efficiently, reduce cost, improve quality, and
meet work obligations as efficiently as possible.
7 Habits of Highly Effective People Staff will
learn skills needed to be more effective which
will be useful for business and personal life.

Presentation &
Communication
Communication Skills how to maintain positive
relationship, communicate better with customers.
Telephone Etiquette- staff will learn how to provide
superior service to customers over the phone and
handling difficult customers.
Professional Business Presentation Skills with Powerpoint
- staff will learn skills to be an effective presenter who
can communicate with confidence, power, and impact for
business.
Spreadsheet Excel. staff will be exposed with tools
and tricks of excel to improve their work using
spreadsheet and also data managing.

Leadership & Management

Managers
- Coaching and Mentoring Skills - Its an essential skill
that a leader must have. This will attract and keep quality
people within our organization in a great team
environment.
- Negotiation to win Negotiation plays a great role for
a leader to be successful in the business whether to
negotiate with customers or with staff.
- Leadership skills for Managers workshop for leader to
identify skills need to be effective managers. Leaders will
be groomed to build proactive, independent, trusting,
proud, involved , respecting and self sustaining teams or
individuals.

continuation
Administrator
- Secretarial and Administrative Skills will
train
staff on managing day to day operation
efficiently and how to cope with multitasks.
They also will be exposed about the
importance of accountability, and other skills
which improve their on the job performance.
- Filing and Records Management staff will be
exposed on tips how to maintain clean
records and data retrieval.