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Handling
Aircraft
ground
handling defines the servicing
of an aircraft while it is on the
ground and (usually) parked at
a terminal gate of an airport.
Cabin Service
Catering
Ramp Service
Passenger Service
Field Operation
Cabin Service
The primary aim of this service offering is to
ensure passenger comfort. While cabin cleaning
comprises the bulk of the effort, it also includes
tasks such as replenishing onboard consumables
(soap, tissues, toilet paper, reading materials)
and washable items like pillows and blankets.
Catering
Catering includes the unloading of unused food and
drink from the aircraft, and the loading of fresh food
and drink for passengers and crew.
Airline meals are typically delivered in Airline service
trolleys. Empty or trash-filled trolley from the
previous flight are replaced with fresh ones.
Meals are prepared mostly on the ground in order to
minimize the amount of preparation (apart from
chilling or reheating) required in the air.
Ramp Service
Guiding the aircraft into and out of the parking
position (by way of aircraft marshalling),
Towing with pushback tractors
Lavatory drainage
Water cartage (typically non-potable for lavatory
sink use)
Air conditioning (more common for smaller aircraft)
Airstart units (for starting engines)
Luggage handling, usually by means
of beltloaders and baggage carts
Gate checked luggage, often handled on the tarmac
as passengers disembark
Passenger Service
This includes services inside the airport terminal such
as:
Providing check-in counter services for the
passengers departing on the customer airlines.
Providing gate arrival and departure services. The
agents are required to meet a flight on arrival as well
as provide departure services including boarding
passengers and closing the flight.
Staffing the transfer counters, customer service
counters and airline lounges.
Field Operation
This service dispatches the aircraft, maintains
communication with the rest of the airline
operation at the airport and with Air Traffic
Control.
Ramp services
Supervision
Marshaling
Start-up
Moving/towing aircraft
Safety measures
Onboard servicing
Cleaning
Catering
In-flight entertainment
Minor servicing of cabin fittings
Alteration of seat configuration
Therefore, they strongly emphasizes the timeefficiency of ground operations provided either
by themselves, or the airport authority or
independent companies. It makes the task even
tougher for ground handlers whose efficiency
relies on technology-advanced equipment,
coordination of staff and information support
systems.
2. Equipment
In terms of ground handling equipment, we
found out that available products are numerous.
It would not be very relevant to analyze
thoroughly every company with all their
products.
3. Operational analysis
a. Layout of operations
As we can see on figure 7, ground handling is a
multi-task procedure. Since managers want to
save some money for the airlines they work for,
they endeavor to perform simultaneously as
many operations as they can.
Non-powered equipment:
are used for the transportation of
Dollies
loose baggages, over-sized baggages, mail bags,
loose cargo carton boxes, etc. between the
aircraft and the terminal or sorting facility.
Chocks
Powered equipment:
Aircraft refuelers can be either a self-contained
Refuelers
Buses
are used to move people from the terminal to
either an aircraft or another terminal.
Container loader
Container loaders, also known as cargo loaders
or "K loaders", are used for the loading and
unloading of containers and pallets into and out
of aircraft.
Catering vehicle
Catering includes the unloading of unused food
and drink from the aircraft, and the loading of
fresh food and drinks for passengers and crew.
The meals are typically delivered in standardized
carts. Meals are prepared mostly on the ground
in order to minimize the amount of preparation
(apart from chilling or reheating) required in the
air.
Belt loaders
Belt loaders are vehicles with conveyor belts for
unloading and loading of baggage and cargo
onto aircraft. A belt loader is positioned at the
door sill of an aircraft hold (baggage
compartment) during operation.
De/anti-icing vehicles
The procedure of de/anti-icing, protection from
fluids freezing up on aircraft, is done from
special vehicles. A hose sprays a special mixture
that melts current ice on the aircraft and also
prevents some ice from building up while
waiting on the ground.
Ramp service
This includes services on the ramp or
apron, such as:
1. Guiding the aircraft into and out of the parking
position (by way of aircraft marshalling),
2. Towing with pushback tractors
3. Lavatory drainage
4. Water cartage (typically non-potable for
lavatory sink use)
5. Air conditioning (more common for smaller
aircraft)
Hong Kong
- Hong Kong Airport Services
- Jardine Aviation Services
Japan
- All Nippon Airways
- Japan Airport Ground Handling
- Japan Airport Service Co.,Ltd.
Korea
- Korea Airport Service
Singapore
- SATS Ltd
Taiwan
- Evergreen Airlines Service
- Taiwan Airport Service Co., Ltd.
Turkey
- elebi
-Turkish Ground Services
EUROPE
United Kingdom
- Aviance UK
- Aircraft Service International Group
- Menzies Aviation
Belgium
- Aviapartner
Lietuva/Lithuania
- Baltic Ground Services
Sweden
- SAS Ground Handling
Switzerland
- Swissport
- Servisair
MIDDLE EAST
Dnata
Egypt Air Ground Services
Oman Air
Shaheen Airport Services
NORTH AMERICA
Mexico
- Kion de Mexico
United States
- DAL Global Services
- Envoy Air
- Regional Elite Airline Services
- Universal Aviation
- Worldwide Flight Services
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