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References
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Floyd, R. (2006) "Effective Professional Communication", IEEE Trans. Profess. Commun., 49(2), pp.
208-210. doi: 10.1109/tpc.2006.875085.
Kinnick, K. (2005) "Workplace Communication: What The Apprentice Teaches About Communication
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Okazaki, S. (2005) "Searching the web for global brands: how American brands standardise their web
sites in Europe", European Journal of Marketing, 39(1/2), pp. 87-109. doi:
10.1108/03090560510572034.
Williams, C. and Griffin, E. (2012) Effective business communication. New York: Ronald Press Co.
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