Principles of Quality

Assurance (ABCT4708)
INTRODUCTION
Dr H.H. Liang,
Tel: 3400 8663
Rm Y804
Email: han-hua.liang@polyu.edu.hk
Reading: Ch. 1 & 2, Besterfield, (2009)
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Learning Outcome
Upon the completion of this subject, students will be able to
1. demonstrate a thorough understanding of the fundamental principles
of quality assurance and the international standard for quality
management systems;
2. develop a new or evaluate an existing quality management system;
3. integrate methods, skills and tools necessary for quality control
applications;
4. appreciate the importance of effective teamwork and interpersonal
skills;
5. demonstrate abilities in language and analytical thinking.

TEACHING SCHEDULE
Topics

Hours

Week No.

Lecturer

Introduction and Review

Statistical process control
Acceptance sampling
Test
Principles of QM and ISO9001

4
6
8
1
5

1-2
3-4
5-7
8
8-9

Dr. HHL
Dr. HHL
Dr. HHL
Dr. HHL
Dr. KSL

ISO/IEC 17025 and HOKLAS

ISO 9001 presentation
Quality audit/documentation

3
6
3

10
11-12
13

Dr. KSL
Dr. KSL
Dr. KSL

Total

36

* Exact date of Test is To Be Confirmed (24 Oct 2016 OK?)

Remarks

TBC

Presentation

ASSESSMENT
Examination Continual Assessment
50
50
100
Components of Continual Assessment:
3 Assignments (SR, SPC and AS);
1 Test;
1 Group presentation

Total

10%
25%
15%

Reading list:
Besterfield, D. H.

Quality Control, 8th ed.

Taormina, T.

Implementing ISO 9001:2000: the

journey from conformance to
performance

Smith G. M.
Burrill, C.W.
Goetsch, D.L. and , S.B.

Statistical Process Control and Quality

Improvement
Achieving quality through continual
improvement
Understanding and Implementing
ISO9000:2000

Prentice Hall
2009
Prentice Hall
2002

Prentice Hall
2001 (4th Edit.)
John Wiley
1999
Prentice Hall
2002 (2nd Edit.)
4

Ground Rules

No
gain,
ALL
PAIN!

Your act
Arrive on time.
Try not to interrupt the lecture.
Only having one talking at a time in the class, You or Me.
Work on the assignments by yourself, plagiarism leading to serious penalty.
My promise
always be willing to answer your questions;
make the classroom an active learning environment;
give you time for free question/discussion during lecture;
return your assignments/test papers timely;
respond your emails on time;
mark/provide solutions to all assignments

Any other expectations?

5

Regulations regarding students

misconducts

Students would be awarded

a failure grade
a remark # denoting Disqualification of result due to
academic dishonesty will appear on the result
notification and transcript of studies

May subject to the penalty of the lowering of

award classification by one level
Put on disciplinary probation and shown on
assessment result notification, transcript of
studies and testimonial
6

What is misconduct?

The misconduct cases:

cheating in assessment work, tests or

examinations
aiding academic dishonesty
plagiarism
the conduct that are related to possible cheating
(including the possession of unauthorized
materials at the examination, use of mobile
phones during examination, etc)

Overview of Quality
Management

QM is only a blanch of management

Development of Quality culture:

No Q QC QA QM

The full picture of QM is:

TQMTotal Quality Management

ISO22000

From: p30, Ch.2, Besterfield (2009)

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HOKLAS

The purpose of QM: to make a product that quality is designed,

produced, and maintained at the least possible cost, while still
providing full customer satisfaction.
One way to conceptualise the field of QM is known as the three
spheres of quality programs.
Quality
Management
Quality
Assurance
Three Spheres of Quality Programs
Quality
Control

Quality control: part of quality management focused on

fulfilling quality requirements.
It uses statistical techniques to control the quality. It is reactive.
Activities include the following:

Monitoring process capability and stability.

Measuring process performance.

Reducing process variability.

Performing acceptance sampling.

Developing and maintaining control charts.

Quality assurance: part of quality management focused on

providing confidence that quality requirements will be fulfilled.

It refers to activities associated with guaranteeing the quality. It

is pro-active by eliminating the causes of quality problems
before they occur.
Quality assurance activities include:

Failure mode and effects analysis.

Experimental design.

Process improvement.

Design team formation and management.

Off-line experimentation.

Reliability/durability product testing

Quality management: the coordinated activities to

direct and control an organization with regard to quality.
It is the collections of the management processes that
overarch and tie together the control and assurance
activities.
QM activities include tasks such as
Planning for quality improvement.
Creating quality culture in the organization.
Providing leadership and support.
Providing training and retraining.
Designing an organizational system that reinforces quality ideas.
Facilitating organizational communication.

The Evolution of Quality Culture

company-wide
quality management

hand-made
no Q concept

1800

inspection & testing

quality control

1900
industrialization
Q concept
developed

2000

top managers
quality assurance

Introduction to Quality
Quality Control (QC) is a system of routine technical
Control

activities, to measure and control the quality of the

inventory as it is being developed.

The QC system is designed to:

(i) Provide routine and consistent checks to ensure data
integrity, correctness, and completeness;
(ii) Identify and address errors and omissions;
(iii) Document and archive inventory material and record
all QC activities.

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Quality control (QC) includes the activities from the

suppliers, through production, and to the customers.

1.

Incoming materials are examined to make sure they meet

the appropriate specifications.

2.

The quality of partially completed products are analyzed

to determine if production processes are functioning
properly.

3.

Finished goods and services are studied to determine if

they meet customer expectations.

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QC Throughout Production Systems

Inputs

Conversion

Outputs

Raw Materials,
Parts, and
Supplies

Production
Processes

Products and
Services

Control Charts

Control Charts
and
Acceptance Tests

Control Charts
and
Acceptance Tests

Quality of
Inputs

Quality of
Partially Completed
Products

Quality of
Outputs

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Teaching contents in QC
1. Review of fundamentals of statistics (Ch.4 & 7)
2. Statistical Process Control

Control charts for variables & attributes (Ch. 5 & 8)

Other quality tools (Ch. 3)

3. Acceptance sampling ( )

The Operating Characteristic (OC) Curve (Ch. 9)

Acceptance sampling by attributes (Ch. 9)
Acceptance Sampling Systems (Ch. 10)

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