Building Business

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Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

Shahi Baug, Ahmadabad 380004, Gujarat (India)
ARE YOU READY ?

To
Learn the Nuts & Bolts

of
Building
a
Successful Business
BE CONSISTENT, AND BE CONSISTENT

ABOUT BEING CONSISTENT
OVER AND OVER AND OVER AGAIN
There are skills that will help you

grow your business so you can
meet your long term goals
&
How to retain valuable customers
for life and how to sponsor and
mentor distributors for success
THESE SKILLS ARE

How to care customers / follow-up
How to become a good sponsor
How to meet marketing plan
How to attain long-term growth
How to run your business
successfully
How to tap your resources
What action need to be taken

IF YOU MAKE A SALE, YOU MAKE A LIVING. IF YOU MAKE

AN INVESTMENT OF TIME AND GOOD SERVICE IN A
CUSTOMER YOU CAN MAKE A FORTUNE.
Practicing good customer care- a satisfied customer
represent huge potential for your business. When you
provide your customers with good care , you are increasing
your possibilities that customer will..
See positive results
Re-order the products
Eventually add more products to their order
Tell their friends about the products
Show interest in selling the products themselves
Become a distributor
Every
time you turn customers into satisfied, repeat

customers, you not only earn money, also impact their
lives.

Follow-up with
KNOWING YOUR CUSTOMER
customers
Knowing your
customers
Customer name
Customers
occupation
Health Goals
Date to call for

follow-up
Best time to call
Birthday wish
Anniversary
Products
Age
achievements
Products need
Name and contact
Favorite product
information of the
Product purchase
people referred by
The more your know about your customers, the easier it
the
customer
products
is
toDate
anticipate
their future products
needs.
were sold
HOW TO CREATE GREAT CUSTOMER EXPERIENCE

HOW TO CREATE GREAT CUSTOMER EXPERIENCE

Achieving high customer satisfaction

scoresdepends on doing absolutely
nothing wrong, anddoing some
things exceptionally well.
Create a customer experiencethat
turns dissatisfaction into delight,
andyou will recruit an army of vocal
advocates.

HOW IS CUSTOMER EXPERIENCE DIFFERENT FROM CUSTOMER

SERVICE?
Customer service forms the basis of the customer experience as

most customers main interaction with a business is through
interacting with a businesses representative, either by meeting or
by speaking on the phone.
The business representative has the opportunityto deliver excellent

customer service and thus, create a great customer experience.
However like most things in todays market place, customer

experience has changed its more than person-to-person service
and thanks to technology, business promoters can connect with their
customers in new and exciting ways.
For example, usingCRM software, you can view customer purchase

history and to predict future needs even before the customer knows
they need it. Having the ability to predict a future need will let you
be proactive and attentive and, it means you can do things like;
Provide related products based on purchase history
Create and deliver targetedemail marketing campaigns
Understand the360 degree view of the customer
Customer service is still as important as ever, its no longer the sole

focus of customer experience. Now, the customer experience brings
Corporate
Corporation
LtdD-353
Safal through
Sumel Business Park-6,
new Office:ALCC
ways to strengthen
customer
relationships
Shahi Baug,
Ahmadabad
380004, Gujarat (India)
technological
breakthroughs.
HOW IMPORTANT IS CUSTOMER EXPERIENCE?
A business cannot exist without its customers,

and this is why companies are focusing on how
to win new customers and perhaps more
importantly,retain existing customers.
A survey byBloomberg Business weekfound
that delivering a great customer experience
has become a top strategic objective.
And a recentCustomer Management IQ
surveyfound that 75% of customer
management executives and leaders rated
customer experience the highest importance

TOOLS TO CREATE GREAT CUSTOMER EXPERIENCE

Create a clear customer experience vision
Understand who your customers are
Create an emotional connection with your
customers
Capture customer feedback in real time
Use a quality framework for development of
your team
Act upon regular customers feedback
Measure the ROI from delivering great
customer experience

Prompts call back

Personalised product
delivery
Great follow-up service

EDUCATING CUSTOMERS
There are many ways to keep
customers happy with the
products
Help customers to get best results
with the products by providing
training on how to use them
properly . Demonstrate product
uses and follow-up with phone
calls to make sure customers are
using them correctly and getting
best results.
Create a Before and After Story
BUILDING RELATIONSHIP
When you build a strong

relationship with your
customers, you increase a
likelihood that they will
follow-up you into the
business as a distributors
Your consistent interest in
your customers let them
know, they can trust and
Corporate
Office:ALCC in
Corporation
LtdD-353 Safal Sumel Business Park-6,
believe
you
HOW TO BUILD RELATIONSHIP

Schedule regular follow-up calls in your planner and organise so you
dont forget them
Be available
Set up lines of communication- The best way to stay in touch.
Build an address book ( electronic or hand written)
Send something monthly- stay connected
Wish customers birthdays and other special occasion with friendly
greetings Massages /card or e-cards
Keep track of customers products results and congratulate them
when they reach new goals
Thank your customers
Send Greetings and reminders for special announcement and offers
Touch their personal life development and challenges show concern
about their wellness

GETTING CUSTOMER REFERRALS

By creating happy, satisfied customers, you are turning them
into advocates and supporters of ALCC products and your
own business.
Happy customers naturally recommends products & Services
to others
Word of mouth best form of advertising its free
Satisfied customers provides grate way of reaching another
new market- Friends & Families
Ask for referrals

ROLE OF A SPONSOR
The process of training your down line distributors
for success is called Sponsoring or Mentoring
Team Work -Theres nothing you and your team
cant achieve when you are all working together
New Distributors- nurture them in their new role
as distributor and as a part of your organisation .

HOW TO BE A GOOD SPONSOR

Sharing- Share what works
Do the basics- set a good example for
your new associates
Teach others to do the basics
Creating business leaders- Teach to Teach
You must treat people with respect, love and

affection from your whole heart

SUCCESSFUL BUSINESS

FUNCTIONS OF DIRECT MARKETING


Building Business

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Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

ARE YOU READY ?

Learn the Nuts & Bolts

BE CONSISTENT, AND BE CONSISTENT

There are skills that will help you

THESE SKILLS ARE

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

IF YOU MAKE A SALE, YOU MAKE A LIVING. IF YOU MAKE

time you turn customers into satisfied, repeat

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

Date to call for

HOW TO CREATE GREAT CUSTOMER EXPERIENCE

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

HOW TO CREATE GREAT CUSTOMER EXPERIENCE

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

Achieving high customer satisfaction

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

HOW IS CUSTOMER EXPERIENCE DIFFERENT FROM CUSTOMER

Customer service forms the basis of the customer experience as

The business representative has the opportunityto deliver excellent

However like most things in todays market place, customer

For example, usingCRM software, you can view customer purchase

Provide related products based on purchase history

Create and deliver targetedemail marketing campaigns

Understand the360 degree view of the customer

Customer service is still as important as ever, its no longer the sole

HOW IMPORTANT IS CUSTOMER EXPERIENCE?

A business cannot exist without its customers,

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

TOOLS TO CREATE GREAT CUSTOMER EXPERIENCE

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

Prompts call back

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

When you build a strong

HOW TO BUILD RELATIONSHIP

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

GETTING CUSTOMER REFERRALS

Ask for referrals

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

HOW TO BE A GOOD SPONSOR

You must treat people with respect, love and

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

FUNCTIONS OF DIRECT MARKETING

Corporate Office:ALCC Corporation LtdD-353 Safal Sumel Business Park-6,

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