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Learning Organisations
The concept of the learning
organization is that the successful
organization must — and does —
continually adapt and learn in order to
respond to changes in environment and to
grow. The idea of a learning organization
suggests that there is some learning in
organizations that takes place over and
above the learning undertaken by
different individuals as part of their work
and experience in organizations.
Learning Organisations
Learning organizations are
characterized by total employee
involvement in a process of
collaboratively conducted,
collectively accountable change
directed towards shared values or
principles.
Learning Organisations
"The essence of organisational learning is
the organization's ability to use the
amazing mental capacity of all its
members to create the kind of processes
that will improve its own"
A Learning Company is an organisation
that facilitates the learning of all its
members and continually transforms
itself"
Learning Organisations
"Organizations where people
continually expand their capacity to
create the results they truly desire,
where new and expansive patterns
of thinking are nurtured, where
collective aspiration is set free, and
where people are continually
learning to learn together"
Learning Organisations
Learning organizations are those that
have in place systems, mechanisms
and processes, that are used to
continually enhance their capabilities
and those who work with it or for it,
to achieve sustainable objectives - for
themselves and the communities in
which they participate.
Learning Organisations
Are adaptive to their external
environment
Continually enhance their capability
to change/adapt
Develop collective as well as
individual learning
Use the results of learning to
achieve better results
Learning Organisations
Cope with rapid and unexpected changes
where existing 'programmed' responses
are inadequate
Provide flexibility to cope with dynamically
changing situations
Allow front-line staff to respond with
initiative based on customer needs vs.
being constrained by business processes
established for different circumstances
Learning Organisation
Top companies seem to organise
around people ..honouring these
needs - feeling of control,
something to believe in, challenge,
lifelong learning, recognition"
Learning Organisation
a learning organisation involves the development of
higher levels of knowledge and skill.
Level 1.- Learning facts, knowledge, processes
and procedures. Applies to known situations where
changes are minor.
Level 2.- Learning new job skills that are
transferable to other situations. Applies to new
situations where existing responses need to be
changed. Bringing in outside expertise is a useful tool
here.
Level 3 - Learning to adapt. Applies to more
dynamic situations where the solutions need
developing. Experimentation, and deriving lessons from
success and failure is the mode of learning here.
Level 4 - Learning to learn. Is about innovation and
creativity; designing the future rather than merely
adapting to it. This is where assumptions are
challenged and knowledge is reframed.
Characteristics of Learning
Organisation
Learning Culture - an organizational climate
that nurtures learning. There is a strong similarity
with those characteristics associated with
innovation.
Processes - processes that encourage interaction
across boundaries. These are infrastructure,
development and management processes, as
opposed to business operational processes (the
typical focus of many BPR initiatives).
Tools and Techniques - methods that aid
individual and group learning, such as creativity
and problem solving techniques.
Skills and Motivation - to learn and adapt.
Learning Culture
Future, external orientation
Free exchange and flow of
information
Commitment to learning,
personal development
Valuing people
Climate of openness and trust
Learning from experience
Processes
Strategic and Scenario Planning
Competitor Analysis
Information and
Knowledge Management
Capability Planning
Team and Organisation development
Performance Measurement
Reward and Recognition Systems
Tools,Techniques & Skills
Inquiry - interviewing, seeking
information
Creativity - brainstorming, associating
ideas
Making sense of situations - organising
information and thoughts
Making choices - deciding courses of
action
Observing outcomes - recording,
observation
Reframing knowledge - embedding new
knowledge into mental models,
memorizing
Tools,Techniques & Skills
Communication, especially across
organisational boundaries
Listening and observing
Mentoring and supporting colleagues
Taking a holistic perspective - seeing
the team and organisation as a whole
Coping with challenge and uncertainty
Learning Organisations
Provide continuous learning opportunities.
Use learning to reach their goals.
Link individual performance with
organizational performance.
Foster inquiry and dialogue, making it
safe for people to share openly and take
risks.
Embrace creative tension as a source of
energy and renewal.
Are continuously aware of and interact
with their environment.
Learning Organisations
The Learning Company is a vision of
what might be possible. It is not
brought about simply by training
individuals; it can only happen as a
result of learning at the whole
organization level. A Learning
Company is an organization that
facilitates the learning of all its
members and continuously
transforms itself.
Creating Learning Organisations
Presence of Tension
Gap between vision & Reality
Questioning /Inquiry
Critical reflection
Systems Thinking
Shared Vision
Holistic Thinking
Openness
Characteristics of Learning
Organisation
Teamwork
Empowerment
Empathy