Documente Academic
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Learning Objectives
What key characteristics distinguish a professional
from other kinds of workers, and is an IT worker
considered a professional?
What factors are transforming the professional
services industry?
What relationships must an IT worker manage,
and what key ethical issues can arise in each?
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Ethics
and
IT
Our increasing reliance on computing and networks has created
many benefits for society
However, in addition to intended consequences, every social
action also has unintended consequences
The dark side of computing
Computer crime
Unreliable hard/software
Software piracy
Invasion of privacy
Hacking and cracking
Workplace surveillance
Viruses and worms
Data mining
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
trade secret
Information that is of economic value and that has
required effort or cost to develop and has some
degree of uniqueness or novelty
http://www.fbi.gov/news/stories/2010/september
/steal-hybrid-technology
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
http://www.themalaymailonline.com/features/arti
cle/coca-cola-and-trade-secrets
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
http://blogs.orrick.com/trade-secretswatch/category/china/
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
whistle blowing
Effort by an employee to attract attention to a
negligent, illegal, unethical, or abusive act by a
company that threatens the public interest
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Relationships between IT
Workers
and
Clients
Fraud
Obtaining goods, services, or property through deception or trickery
Misrepresentation
Misstatement or incomplete statement of a material fact
Breach of contract
Occurs when one party fails to meet the terms of a contract
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conflict of interest
e.g. an IT consulting firm might be hired to assess
a firm's IT strategic plan
after a few week of analysis, the consulting firm
might provide a poor rating for the existing
strategy that its properitary products and services
are required to develop a new strategic plan
Can it be trused?
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
example
Note that problems can arise during a project if IT
workers find themselves unable to provide full and
accurate reporting of the projects status due to a
lack of information, tools, or experience needed to
perform an accurate assessment.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Fraud
crime of obtaning goods, services or property
through deceoption or trickery
when a person conscously decides to induce
another person to rely and act on a
misrepresentation
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
misrepresentation
misstatement or incomplete statement of a
material fact
if the misrepresentation causes the other party to
enter into a contract, that party may have the legal
right to cancel the contract or seek reimbursement
for damages
e.g. Siri, voice-activated software from Apple
iphone, filed a lawsuit as long dealy gave incorrect
direction,
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
breach of contract
one party fails to meet the terms of a contract
1. escind the contract, seek restitution of any
compensation paid under the contract ot the brea.
treat the contract as being in effect and sue the
breaching party to receover damages
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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FCPA penalties
fine of up to $2million per violation
individual violatorsmaybe fined up to $100,000
imprisoned for up to five years
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
34
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
https://www.acm.org/about-acm/acm-code-ofethics-and-professional-conduct
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
ethical issue
rsum inflation
exaggerating his/her qualification
http://www.hloom.com/resumelies/
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
https://www.fastcompany.com/3058918/the-most-commonresume-lies-and-who-is-most-likely-to-tell-them
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
http://www.hloom.com/resumelies/
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Relationships Between IT
Workers and Society
46
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48
Impact of Professional
Organizations on Ethical
Help IT workers to network with others, seek out
Behavior
new ideas, and continually build on their personal
skills and expertise
Prominent organizations
Association for Computing Machinery (ACM)
Institute of Electrical and Electronics Engineers
Computer Society (IEEE-CS)
Association of Information Technology Professionals
(AITP)
SysAdmin, Audit, Network, Security (SANS) Institute
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
49
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Professional organizations
ACM, Association for computing machinery
computing society
IEEE, Institute of electrical and Electronics
Engineers Computer Society
Electrical and Electronics Engineers (IEEE) covers
the broad fields of electrical, electronic, and
information technologies and sciences. The IEEECS is one of the oldest and largest IT professional
associations, with about 85,000 members.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
homework
Compare the ACM to the IEEE, noting that IEEE
includes a wide number of professions and
provides a variety of services to each.
2.SANS makes available, at no cost, a collection of
some 1,200 research documents about various
topics of information security.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
1.(True or False) IT workers are not liable for malpractice because they
do not meet the legal definition of a professional.
Answer: True
2._____ is that act of providing money, property, or favors to someone
in business or government in order to obtain a business advantage.
Answer: Bribery
3._____ occurs when one party fails to meet the terms of a contract.
Answer: Breach of contrac
4._____ is the misstatement or incomplete statement of a material
fact.
Answer: Misrepresentation
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
56
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Vendor Certifications
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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61
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
IT Professional Malpractice
Negligence: Not doing something that a
reasonable person would do, or doing something
that a reasonable person would not do
Duty of care: Obligation to protect people against
any unreasonable harm or risk
Failure results in breach of the duty of care
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example
Duty of care
people have a duty to keep their pets from
attacking others and
to operate their car safely
businesses must keep dangerous pollutants out of
the air and water, make safe products, maintain
safe operating conditions for employees
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
IT Professional Malpractice
Reasonable person standard: Evaluates how
an objective, careful, and conscientious person
would have acted in the same circumstances
Reasonable professional standard: Evaluates those
who have particular expertise
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66
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
67
Software Piracy
A common violation occurs when employees copy
software from their work computers for use at
home.
Some IT end users have figured out how to
download applications from the Android Market
Web site without paying for them and then use the
software or sell it to others.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Inappropriate Sharing of
Information
private and confidential information.
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71
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
72
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
73
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
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Compliance
To be in accordance with established policies,
guidelines, specifications, or legislation
Requires an individual to behave in accordance
with legislation
Failure to be in compliance with legislation can
lead to lawsuits or government fines
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75
Compliance
To ensure compliance, companies:
Implement software to track and record compliance
actions
Hire management consultants for advice and training
Create the position of chief compliance officer (CCO), to
deal with the issues related to compliance
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
76
Compliance
Audit committee: Board of directors provides
assistance to the board with respect to the:
Quality and integrity of accounting and reporting
practices and controls
Organizations compliance with legal and regulatory
requirements
Qualifications, independence, and performance of the
organizations independent auditor
Performance of the companys internal audit team
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
77
Compliance
Internal audit committee responsibilities:
Determine that internal systems and controls are
adequate and effective
Verify existence of company assets and maintain proper
safeguards over their protection
Measure the organizations compliance with its own
policies and procedures
Ensure that institutional policies and procedures,
appropriate laws, and good practices are followed
Evaluate adequacy and reliability of information
available for management decision making
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
78
Summary
Professionals
Require advanced training and experience
Must exercise discretion and judgment in their work
Their work cannot be standardized
79
Summary
Professional code of ethics
States the principles and core values essential to the work
of an occupational group
Serves as a guideline for ethical decision making
Promotes high standards of practice and behavior
Enhances trust and respect from the general public
Provides an evaluation benchmark
80
Summary
IT-related professional organizations have
developed their code of ethics that:
Outlines what the organization aspires to become
Lists rules and principles for members
Includes a commitment to continuing education for those
who practice the profession
81
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
Homework
1.Write a paper researching various ways companies
monitor employee use of computing resources, including
access to the Internet and e-mail.
2.Design an IT use policy for a software company that
develops banner ads for a search engine, tailored to the
subject for which the user is searching. Keep in mind that
the employees of such a company would need unlimited
access to the Web.
3.Write a paper surveying vendor certifications, and
discuss the tradeoff between the usefulness and cost of each
certificate.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
2015 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.