Documente Academic
Documente Profesional
Documente Cultură
CROSS CULTURAL
COMMUNICATION
According to Lintion, culture defined as a way of life of its
members, the collection of ideas and habits which they learn, share
and transmit from generation to generation
Edgar Schein also state that Culture is the deeper level of basic
assumptions and beliefs that are shared by members of an
organization, that operate unconsciously and define in a basic taken
for granted fashion or organization's view of its self and its
environment
Culture in general sense is the combination of traditions, beliefs,
norms, values, etc. It is all about how a person behaves in group or
with others
Verbal communication
Verbal Communication
Case 1
Country : Indonesia
Nationality/Gender : Malaysian Girl
Situation : When Indonesian student has a conversation with her
friend from malaysia then she said Awak gak pahamlah then
malaysian girl looks confuse and says apa yg saye tak paham?
Reaction : I tried to explain to her that awak in medan means
saya
Conclusion : most indonesian people especially in Medan call
her/himself by Awak that means I and malaysia awak means
you
Case 2
Country : Malaysia
Nationality/gender : Indonesian/girl
Situation : when malaysian girl said tengoklah budak-budak ni then indonesian girl
think that budak here means slave
Reaction : malaysian girl explain that budak in malaysia means anak-anak
Conclusion : malaysian people call budak as boys in bahasa, meanwhile in indonesia
budak means slave
Case 3
Country : Indonesia/ Medan
Situation : When I asked my friend, she is acehnese girl, cemana kuliah semalam?,
she looked confuse, then said there is no class at night
Reaction : I try to explain that in Medan semalam means yesterday
Conclusion : In Aceh semalam means Last night
Case 3
Topic: Greeting
Country: Portugal
Nationality/Gender: Japanese/Male
Situation: When I met with my host aunt the first time, I tried to shake her hand instead of
kissing her as a greeting. After, my host brother told me not to do so.
Reaction: I didnt understand why I couldnt do so and I asked him for an explanation.
Conclusion: In Portugal, one never shakes hands when he greets a woman because shaking
hands with a woman means that you do not want to kiss her. It is a very impolite way to
greet a woman.
Avoiding miscommunication