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Operations Management

For Competitive Advantage

ninth edition

Forecasting

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The McGraw-Hill ninth
Companies,

Operations Management
Chapter 11

For Competitive Advantage

ninth edition

Forecasting

Demand Management

Qualitative Forecasting Methods

Simple & Weighted Moving Average


Forecasts

Exponential Smoothing

Simple Linear Regression

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Demand Management
Independent Demand:
Finished Goods
A

C(2)

B(4)

D(2)

Dependent Demand:
Raw Materials,
Component parts,
Sub-assemblies, etc.

E(1)

D(3)

F(2)

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Independent Demand: What a firm can


do to manage it.

Can take an active role to influence demand.

Can take a passive role and simply respond


to demand.

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Types of Forecasts

Qualitative (Judgmental)

Quantitative

Time Series Analysis


Causal Relationships
Simulation

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Components of Demand

Average demand for a period of time


Trend
Seasonal element
Cyclical elements
Random variation
Autocorrelation

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Finding Components of Demand


Seasonal variation

Sales

x
x x

xx
x
x xx
x
x x
x
x
x
x
x
x
x
x
x
x
x
x
xxxx

x x

x
x

x
x

x
x x
x
x

Linear
x

Trend
x

Year

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Qualitative Methods
Executive Judgment

Historical analogy

Grass Roots

Qualitative

Market Research

Methods

Delphi Method

Panel Consensus

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Delphi Method
l. Choose the experts to participate. There should be
a variety of knowledgeable people in different
areas.
2. Through a questionnaire (or E-mail), obtain
forecasts (and any premises or qualifications for
the forecasts) from all participants.
3. Summarize the results and redistribute them to
the participants along with appropriate new
questions.
4. Summarize again, refining forecasts and
conditions, and again develop new questions.
5. Repeat Step 4 if necessary. Distribute the final
results to all participants.

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Time Series Analysis

Time series forecasting models try to predict


the future based on past data.
You can pick models based on:
1. Time horizon to forecast
2. Data availability
3. Accuracy required
4. Size of forecasting budget
5. Availability of qualified personnel

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Simple Moving Average Formula

The simple moving average model assumes


an average is a good estimator of future
behavior.
The formula for the simple moving average is:

A t-1 + A t-2 + A t-3 +...+A t- n


Ft =
n
Ft = Forecast for the coming period
N = Number of periods to be averaged
A t-1 = Actual occurrence in the past period for
up to n periods

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Simple Moving Average Problem (1)


Week
1
2
3
4
5
6
7
8
9
10
11
12

Demand
650
678
720
785
859
920
850
758
892
920
789
844

A t-1 + A t-2 + A t-3 +...+A t- n


Ft =
n
Question: What are the
3-week and 6-week
moving average
forecasts for demand?
Assume you only have 3
weeks and 6 weeks of
actual demand data for
the respective forecasts

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Operations Management For Competitive Advantage ninth edition


Calculating the moving averages gives us:

Week
1
2
3
4
5
6
7
8
9
10
11
12

13

Demand 3-Week 6-Week


650 F4=(650+678+720)/3
678
=682.67
720
F7=(650+678+720
785
682.67
+785+859+920)/6
859
727.67
=768.67
920
788.00
850
854.67
768.67
758
876.33
802.00
892
842.67
815.33
920
833.33
844.00
789
856.67
866.50
844
867.00
854.83

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Plotting the moving averages and comparing them
shows how the lines smooth out to reveal the overall
upward trend in this example.

14

1000

Demand

900
Demand

800

3-Week

700

6-Week

600
500
1

9 10 11 12

Week

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Simple Moving Average Problem (2)


Data

Week
1
2
3
4
5
6
7

Demand
820
775
680
655
620
600
575

Question: What is
the 3 week moving
average forecast for
this data?
Assume you only
have 3 weeks and 5
weeks of actual
demand data for the
respective forecasts

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Simple Moving Average Problem (2)


Solution
Week
1
2
3
4
5
6
7

Demand
820
775
680
655
620
600
575

3-Week

5-Week

758.33
703.33
651.67
625.00

710.00
666.00

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Weighted Moving Average Formula


While the moving average formula implies an equal
weight being placed on each value that is being
averaged, the weighted moving average permits an
unequal weighting on prior time periods.
The formula for the moving average is:

Ft = w1A t-1 + w 2 A t-2 + w 3A t-3 +...+w n A t-n


wt = weight given to time period t
occurrence. (Weights must add to one.)

=1

i=1

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Weighted Moving Average Problem


(1) Data
Question: Given the weekly demand and weights, what is
the forecast for the 4th period or Week 4?
Week
1
2
3
4

Demand
650
678
720

Weights:
t-1 .5
t-2 .3
t-3 .2

Note that the weights place more emphasis on the


most recent data, that is time period t-1.

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Persoalan Rata-rata bergerak dengan


Pembobotan (1) Solution

Week
1
2
3
4

Demand Forecast
650
678
720
693.4

F4 = 0.5(720)+0.3(678)+0.2(650)=693.4

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Weighted Moving Average Problem (2)


Data
Question: Given the weekly demand information and
weights, what is the weighted moving average
forecast of the 5th period or week?
Week
1
2
3
4

Demand
820
775
680
655

Weights:
t-1 .7
t-2 .2
t-3 .1

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Weighted Moving Average Problem (2)


Solution
Week
1
2
3
4
5

Demand Forecast
820
775
680
655
672

F5 = (0.1)(775)+(0.2)(680)+(0.7)(655)= 672

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Exponential Smoothing Model

Ft = Ft-1 + (At-1 - Ft-1)

= smoothing constant

Premise: The most recent observations


might have the highest predictive value.
Therefore, we should give more weight to
the more recent time periods when
forecasting.

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Exponential Smoothing Problem (1)


Data
Week
1
2
3
4
5
6
7
8
9
10

Demand
820
775
680
655
750
802
798
689
775

Question: Given the


weekly demand data,
what are the exponential
smoothing forecasts for
periods 2-10 using
=0.10 and =0.60?
Assume F1=D1

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Answer: The respective alphas columns denote the forecast


values. Note that you can only forecast one time period into the
future.
Week
1
2
3
4
5
6
7
8
9
10

Demand
820
775
680
655
750
802
798
689
775

0.1
820.00
820.00
815.50
801.95
787.26
783.53
785.38
786.64
776.88
776.69

F1=820+(0.1)(820820)=820

0.6
820.00
820.00
820.00
817.30
808.09
795.59
788.35
786.57
786.61
780.77

F3=820+(0.1)(775820)= 815.5

F4=820+(0.6)
(815.5820)=817.3

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Exponential Smoothing Problem (1)


Plotting
Note how that the smaller alpha the smoother the
line in this example.

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Exponential Smoothing Problem (2)


Data
Week
1
2
3
4
5

Question: What are the


Demand
exponential smoothing
820
forecasts for periods 2-5
775 using a =0.5?
680
655 Assume F =D
1

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Exponential Smoothing Problem (2)


Solution
F1=820+(0.5)(820-820)=820

Week
1
2
3
4
5

Demand
820
775
680
655

F3=820+(0.5)(775-820)=797.75

0.5
820.00
820.00
797.50
738.75
696.88

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The MAD (Mean Absolute Deviation)


Statistic to Determine Forecasting Error
n

MAD =

A
t=1

- Ft

1 MAD 0.8 standard deviation


1 standard deviation 1.25 MAD

n
The ideal MAD is zero. That would mean
there is no forecasting error.
The larger the MAD, the less the desirable
the resulting model.

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MAD Problem Data


Question: What is the MAD value given
the forecast values in the table below?
Month
1
2
3
4
5

Sales Forecast
220
n/a
250
255
210
205
300
320
325
315

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MAD Problem Solution


Month
1
2
3
4
5

Sales
220
250
210
300
325

Forecast Abs Error


n/a
255
5
205
5
320
20
315
10

40
n

MAD =

t=1

- Ft

40
=
= 10
4

Note that by itself, the MAD


only lets us know the mean
error in a set of forecasts.

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Tracking Signal Formula

The TS is a measure that indicates whether the


forecast average is keeping pace with any
genuine upward or downward changes in
demand.
Depending on the number of MADs selected,
the TS can be used like a quality control chart
indicating when the model is generating too
much error in its forecasts.
The TS formula is:

RSFE Running sum of forecast errors


TS =
=
MAD
Mean absolute deviation

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Simple Linear Regression Model


The simple linear regression
model seeks to fit a line through
various data over time.

a
0 1 2 3 4 5

Yt = a + bx

(Time)

Is the linear regression model.

Yt is the regressed forecast value or dependent


variable in the model, a is the intercept value of the the
regression line, and b is similar to the slope of the
regression line. However, since it is calculated with
the variability of the data in mind, its formulation is not
as straight forward as our usual notion of slope.

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Simple Linear Regression Formulas for


Calculating a and b

a = y - bx

b=

xy - n(y)(x)
2

x - n(x )

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Simple Linear Regression Problem


Data
Question: Given the data below, what is the simple linear
regression model that can be used to predict sales?

Week
1
2
3
4
5

Sales
150
157
162
166
177

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Competitive
Operations
Answer:Management
First, usingFor
the
linear Advantage
regression
formulas, we can
compute a and b.

35

Week Week*Week
Sales Week*Sales
1
1
150
150
2
4
157
314
3
9
162
486
4
16
166
664
5
25
177
885
3
55
162.4
2499
Average
Sum Average
Sum
xy - n(y)(x) 2499 - 5(162.4)(3) 63

b=
=

= 6.3
2
2
55 5(9)
10
x - n(x )
a = y - bx = 162.4 - (6.3)(3) = 143.5

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The resulting
regression For
model
is: Advantage

Yt = 143.5 + 6.3x
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36

Sales

Now if we plot the regression generated forecasts against the


actual sales we obtain the following chart:
180
175
170
165
160
155
150
145
140
135

Sales
Forecast

2
3
Period

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TUGAS PPC TGL 17 MARCH 2012


The demand for Gingerbread Men
cookies is shown in the table.
Question:
1. Calculate the forecasts for the
demand for month 7 with :
Simple Moving Average method
(Assume you only have 3 month and 5
month of actual demand data for the
respective forecasts )
Weighted Moving Average weighting the
past three months as follows: last month
0.3, two months ago 0.2, three months ago
0.5

Exponential Smoothing Problem using


=0.20 (Assume F1 = D1).
Make the charts for the forecasts above

Month

Demand

1500

2200

2700

4200

7800

5400

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Determine forecasting error from


Simple Moving Average method (3
week) with
The MAD (Mean Absolute
Deviation) Statistic
The MSE (Mean Square Error)
Statistic
The MFE (Mean Forecast Error)
Statistic
The MAPE (Mean Absolute
Percentage Error) Statistic
We think that there may be a
relationship between park attendance
and number of gingerbread men sold.
Data for the first six months are shown
in the table.

Forecast the number of gingerbread men that


will be sold in month 7 if monthly park
attendance is forecast as 25000 people using
Simple Linear Regression Model.
Make the chart

38

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Month

Attendance
(x) (,000)

Demand

1500

12

2200

14

2700

18

4200

19

7800

22

5400

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