Listeni
ng
careful
ly
Communication Ver.1.1
Good
Communicati
on
1
Listening
Why do we have two ears and just one mouth?
Because
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Communication Ver.1.1
Listening is an asset
Stop the chatter
Learn to listen
Mindless, Aimless,
Hot air
yap.y
ap.ya
p.
Communication Ver.1.1
Filtering Processing
Internalizing
hmm
.
hmm
.
Gathering pearls of
wisdom
3
Will you
marry
me?
I will
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Communication Ver.1.1
Listening as a Skill
Listening needs:
Concentration
(using ears, eyes and mind)
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Communication Ver.1.1
Listening as an Art
Listening needs:
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Communication Ver.1.1
Importance of Listening
Raises morale
Helps in delegation
Avoids conflicts
Avoids errors
t
Ge t
Se !
Go
No Undoing,
Unlearning,
Redoing
Ive
seen
this
befor
e.
Dejav
u!
I understand I
know how you
feel.
Communication Ver.1.1
Listening Process
Hearing
Interpreting
Evaluating
Separating facts and opinions
Remembering
Responding
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Communication Ver.1.1
Barriers to Listening
Internal Barriers
Theres nothing
that you can
teach me
Its of no
use
Self Centeredness
Lack of motivation
Childish
way off
the
mark
Dreaming
Criticizing
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Communication Ver.1.1
Barriers to Listening
Internal Barriers
I doubt
it. I
wonder
.
I shouldnt
forget this
and this
oops! What
did he say???
Judging
Rehearsing
Cherry Picking
Excessive note taking
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Tell me
what I
want to
hear
Record
now
Listen
later
Communication Ver.1.1
10
Barriers to Listening
External Barriers
Im ill
Im
sleepy
Noise
Situations
Let me
listen
please
People
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Communication Ver.1.1
11
Barriers to Listening
External Barriers
Jargon
My maite kaime
home thee other
daie
Day or Die?
Mate or
Might?
Late or
Light?
Accent
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Communication Ver.1.1
12
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13
Concept
Communication Ver.1.1
14
Paraphrase
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Communication Ver.1.1
Thrift is fear /
Thrift is
security
Fashion is vanity /
Fashion is keeping
up with the times
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16
Money is a
bad thing.
Fashion is
vanity.
Communication Ver.1.1
17
Is he trying to
prove that we
dont know
anything?
Communication Ver.1.1
What is he
trying to
promote
himself, his
ideology, his
company?
May be we can
do business
some other
time..
When?
18
Types of Listening
Content Listening is
to:
understand
Did you
notice the
speakers
dress,
hairstyle,
accent? It
was
atrocious.
No, I didnt .
The sum
and
substance
was
excellent.
retain information
make mental notes
clarify doubts
review
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Communication Ver.1.1
19
Types of Listening
Critical Listening is to:
evaluate at various levels
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Communication Ver.1.1
Globalization has
brought prosperity
and unity.
20
Types of Listening
Active or Empathic listening is to:
provide a vent by understanding
Women are
neither sub
human nor
super human
the feelings
needs
points of view
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Communication Ver.1.1
21
Types of Listeners
The Preoccupieds:
rushed, constantly looking around or doing
something else
Communication Ver.1.1
22
Types of Listeners
The Interrupters:
focused on trying to guess what the speaker
will say, constantly interrupting
The Whatevers:
remain aloof, show little emotion when listening,
do not seem to care about anything the speaker
has to say
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Communication Ver.1.1
23
Types of Listeners
The Eager beaver:
pretends to understand, nods, smiles,
eyes out of focus
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Communication Ver.1.1
24
Types of Listeners
The Frowner :
pretends to be intellectual, as if about to
ask a question
The Relaxed:
neutral, dead pan face,
stares at something or somebody
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Communication Ver.1.1
25
Types of Listeners
The Busy Bee:
writing, talking, fidgeting,
glancing into books, attention seeker
The Combative:
enjoy disagreeing and blaming others, looking
for trouble, silently snarling
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Communication Ver.1.1
26
Types of Listeners
The Analysts:
constantly in an
analyze-what-you-are-saying-and-fix-it mode
The Engagers:
aware, listening through eyes, ears and mind
participates actively and intelligently,
body language in sync with thoughts,
interested, objective
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Communication Ver.1.1
27
I am Listening
OK
Verbal Signals
Verbal Nods
an
h
a
m
m
uh
m
m
h
m
I
see
Oh y
Ive es
be e n
ther
e too
Validating Statements
Statements of Support
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Communication Ver.1.1
28
I am Listening
Non Verbal Signals
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Communication Ver.1.1
29