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MANAGEMENT IN
COMPANY OVERVIEW
Siemens was founded by Werner
von Siemens on 12th October 1847.
His invention was based on a
telegraph but instead of using Morse
code he used a needle to point a
sequence of letters. In 1848, the
company built first long-distance
telegraph line in Europe. 500 km
from Berlin to Frankfurt am Main.
COMPANY OVERVIEW
Nowadays Siemens is the largest
engineering conglomerate in Europe. The
company has 15 divisions, however, main
business sectors are: Industry, Energy and
Healthcare.
Siemens and its subsidiaries employ
approximately 420,800 people in nearly
190 countries and reported a global
revenue of 76.651 billions Euros in 2009.
SIEMENS Europes
Knowledge Management
Leader
Knowledge Management
Maturity Model at SIEMENS
The KMMM is a structured method to
assess an organizations overall position
in knowledge management.
Source:
http://kmmm.org
Source:
http://kmmm.org
Development Model
Thedevelopment modeldefinesfive
maturity levelsand provides informationhowto
make the next reasonable step in Knowledge
Management development.
Product
Developm
ent
Custome
rs
Internal
processe
s
Presentation of two
competency profiles
of chosen two posts
What is a Competency
Profile?
A competency profile is defined as a set of
competencies and includes associated
behaviors that link directly to the work to
be performed, as well as the levels of
proficiency for each behavior. Usually
there are several competencies for any
given position. This profile or set of
competencies is specific to an job or
group of jobs.
Telecommunications
Engineer
Telecommunications engineering
is a major field within electronic
engineering. The work ranges
from basic circuit design to
strategic mass developments. A
telecommunication engineer is
responsible for designing and
overseeing the installation of
telecommunications equipment
and facilities, such as complex
electronic switching systems,
copper telephone facilities, and
fiber optics. Telecom
engineering also overlaps
heavily with broadcast
engineering.
Competency profile
Telecommunication engineer will be capable of
monitoring and managing a maintenance group or
region engaged in the maintenance of signaling
equipment through direct actions or through delegated
actions to ensure compliance with organizational and
legislative requirements.
Most telecommunication engineers are well versed
in engineering and often hold degrees in engineering.
Courses that are fundamental to the field are math and
physics with particular emphasis on circuitry and
mechanical engineering.
Competency profile
Some telecommunication
engineers start off as installers or
repair workers and work their way up
to engineers and supervisors. Many
who hold a degree in science or
engineering can land ajobas an
entry level telecommunication
engineer, but many companies prefer
to hire someone with experience,
notably with at least 5 years
experience in FCC/FAA regulation,
microwave systems,
telecommunication engineering and
design.
Skills
Problem solving
the ability to analyze situations are critical to
the job
Since textbooks only teach how things work,
it takes a strong, persistent, organizational and
analytical person to take the information on
how telecommunications works and apply it to
the real world where a variety of unforeseen
and unexpected circumstances require unique
problem solving to get the job done. Also,
communication (verbal and written) are
needed, as well as the ability to meet deadlines
and work under pressure.
IT specialist
Skills
design and produce customized software
applications,
test and document applications,
modify existing applications,
apply project planning, implementation and
control methods,
use software development tools,
develop ergonomically designed user
interfaces for specific applications,
rectify faults through the use of expert and
diagnostic systems,
present applications,
advise and train users.
IT SPECIALIST:
Understands basic operation of the
functional unit and accurately
describes
menu of services to customers.
Exhibits awareness and commitment
to
the mission and goals of the
department. Learns and applies new
procedures and technologies relevant
to
work.
Evaluates and modifies
departmental services to provide
enhanced quality. Pursues new
knowledge on a
continuous basis and implements
best
practices of the profession. Ensures
continuity in the execution of
assigned
IT SPECIALIST:
Provides service to internal
and external customers to satisfy
their needs and expectations.
Listens to concerns and resolves
complaints
effectively and promptly.
Responds
courteously in all interactions
and
provides timely assistance.
Seeks feedback from customers
and service recipients to improve
quality
and design ways to exceed
expectations. Establishes proactive
relationship with customers.
Includes
providing education to clients as
appropriate. Ensures positive
customer
relationships and mentors peers to
Developmental needs
for the positions of
Telecommunications Engineer
IT Specialist
And recommendations of actions
that should be taken to fulfill these
needs
Telecommunications
Engineer
Many employers prefer to hire
telecom technicians, installers and
analysts with 1-5 years of experience.
Entry-level careers are available to
technicians and installers with an
associate's degree, while advanced
analyst or senior positions may require
three or more years of experience.
Telecom technicians and analyst positions
with supervisory or management
responsibilities may require 5-10 years of
experience.
What is very important here, is the fact
that Telecom Engineers need to have
experience but we cant forget that they
have to develop constantly, they have to
grow with rapidly changing enviroment.
When we talk about this job position, we have to remember about very
important organization:
Professional
Development
According to the
U.S. Bureau of Labor Statistics,
telecommunications is a field characterized by
constantly changing technology (www.bls.gov).
Because of evolving trends in telecommunications
technology, telecom engineers must stay abreast of
technical changes and updates.
Continuing education is vital to telecommunications.
Some professionals engineers seek a graduate
degree in computer science, electrical engineering,
networking systems or a related field. Organizations
like SCTE and TIA can also provide continuing
education and professional development
opportunities.
IT Specialist
Constantly changing
computer era forces IT
specialists to keep
updating and
developing their skills.
The essentials and
work frame of such
position are covered in
documents under
codename of GS-2210.
COMPETENCIES:
Knowledge of personal computer
fundamentals.
Knowledge of data communications
concepts.
Knowledge of system architecture and
design.
Skill in both oral and written
communications.
Knowledge of WAN/LAN architecture and
topologies and knowledge and skill in
operation of LAN/WAN software.
Developmental Areas
Communications Management
Human Resource Management
Systems/Technology Management
BIBLIOGRAPHY:
http://www.hrsg.ca/node/196
http://en.wikipedia.org/wiki/Telecommunic
ations_engineering
http://www.schoolsintheusa.com/careerprof
iles_details.cfm?carid=476
http://uncw.edu/HR/documents/Career_Ban
ding/ITCoreCompetencies.pdf