Incident Weekly Report

Periode Week17 (28 Apr 1 May 2016)

NOC Management & Service Helpdesk Division

Summary Incident Critical / Major Week17 (25 April 1 May

2016 2016)
1.Reg10, Totally 56 BTS & NodeB down at UjungBatu, PangkalPinang
1.Reg9, Totally 41 BTS & NodeB down at Mamuju and Wonomulyo area
Area due to Gens et failed running automatically at s ite Ujung
due to EID NPU Minilink TN problem segment Labuang - Majene with
Batu2 with duration 51 minutes
duration 43 minutes
2.Reg1, Totally 73 NodeB and BTS down at Aceh Area due to PLN
2.Reg9, Totally 26 BTS & NodeB at Bau Bau Area due to Accu gens et
extinction at Aceh area due to Power Plant Nagan Raya problem
problem at STO Bau-Bau with duration 41 minutes
with duration 3 hours
3.Reg1, Totally 42 BTS & NodeB down at Lhoks umawe Area due to
3.Reg4, Totally 69 BTS & NodeB down at Dago area due to Metro E
Genset problem at s ite Ruwengmane with duration 44 minutes
Telkom problem (OLT GPON2 hang) at STO Ahmad Yani with
4.Reg4, Totally 43 BTS & NodeB down at Cianjur Area due to
duration 1 hours, 58 minutes
Trans mis s ion RTN Huawei problem at site Warug Lobak with duration
1.Reg1, All s ignaling A-interface & GBlink down at BSC BandaAceh17
46 minutes
& BSC BandaAceh18 (Totally coverage 270 BTS) due to Rectifier
5.Reg3, Totally 29 BTS & NodeB down at Bekasi Area due to PLN
problem at TTC Lambaro that impacted to trans mis s ion s egment
power outage at Bekasi area with duration 1 hours , 16 minutes
PTN TTC Lambaro towards Aceh Centrum with duration 1 hours , 25
6.Reg4, Totally 66 BTS and NodeB down at Karangpawitam Tas ik Area
minutes
due to PLN power outage at Tas ikmalaya area with duration 2 hours ,
2.Reg9, SCR degraded at MSS Ternate about 78%, MSS Kendari
43 minutes
about 13%, MSS Sorong about 13%, MSS Timika about 11%, MSS
7.Reg1, Totally 57 BTS & NodeB down at LubukPakam, Medan area due
Jayapura about 43%, MSS Ambon3 about 23% due to Activity
to Metro E Telkom problem at STO Lubuk Pakam with duration 1
maintenance SKKL SMPCS s egment Ambon towards Kauditan (bu3hours , 15 minutes
bu5), FO Cut Telkom at KM45 s egment Kolaka - Unaha due to
1.Reg10, All s ignaling A-interface & Gblink down at BSC
landslide at rate-rate , Backup IDR DS3 45MB Makas sar-Sorong,
SungaiRumbai1
(Coverage
111
BTS)atdue
to MCB tripped
1.Reg9,
Totally 59 BTS
& NodeB
down
Pengayoman
and at BSC
1.Reg10,
Totally 47 BTS
& NodeB
down W
at
Tanjung Balai (congest)
Makas s ar-Jayapura,
Makas
sar-Ambon,
amena-Jayapura
SungaiRumbai1
duration
hours ,at39
minutes
Sudiang
Area due with
to PLN
power 1
outage
Pengayoman
&
Karimun
Area
due 155MB
to Module
RAU
faulty at STOMakas
Tanjung
Batu
Backup
IDR
STM-1
Makas
s ar-Jayapura,
s ar-Timika,
2.Reg10,
78 BTS
down
at BSC
due to CSM module
Sudiang area
with
duration
59 SungaiRumbai1
minutes
with duration 1 hours
, 7 t)
minutes
Timika-Surabaya
(conges
with duration 1 hours , 43 minutes
faultySCR
at BSC
SungaiatRumbai
with duration
35 minutes
2.Reg9,
degraded
MSS Ternate
about 51%
due to - IPBB
2.Reg1, 26 BTS and 12 NodeB Down at Medan Area due to
Ternate - Sudiang 1x1G & Ternate - Pengayoman 1x1G down
Rectifier faulty that impacted by lightning s trike at s ite Jamin
that impacted by activity maintenance SKKL SMPCS s egment
Ginting (impacted to 1 of 1 Modul PFU MLTN1, 1 of 1 Modul
Ambon towards Kauditan (bu3-bu5), Backup 2x45MB via DS3
PFU MLTN2, and 6 of 9 Modul SDH-ALU) with duration 2 hours ,
Metra towards Pengayoman (conges t), Backup 1x18MB via DS3
7 minutes
Ternate - Sas ana (congest) with duration 1 hours , 30 minutes
3.Reg9, Totally 37 BTS and NodeB down at Sudiang Area due to
Minilink TN problem at s ite Marang with duration 1 hours , 18
20
minutes
18
19
19
18
4.Reg9, SCR degraded at MSS Ternate1 56% due to IPBB
16
Ternate - Sudiang 1x1G & Ternate - Pengayoman 1x1G down
16
14
O ccurrence
that impacted by maintenance SKKL SMPCS s egment Ambon
14
12
13
- Kauditan (bu3-bu5), Backup 2x45MB via DS3 Metra 10
Pengayoman (congest), Backup 1x18MB via DS3 Ternate 10
8
Sas ana (conges t) with duration 1 hours , 52 minutes
7
6
1.Reg1, Totally 869 NodeB and BTS down at Aceh Area due to
5
5
4
4
PLN extinction at Aceh due to PowerPlant Nagan Raya problem
3
2
2
2
2
2
2
with duration 21 hours , 26 minutes
0
0
0
0
0
2.Reg11, MSS Ambon & MSS Jayapura cannot be acces s , SCR
degraded at MSS Timika 38%, SCR degraded at MSS Sorong
Date
28%, SGSN Jayapura cannot be acces s due to Activity
maintenance SKKL SMPCS s egment Ambon towards Kauditan
(bu3-bu5), FO Cut Telkom at KM 53 segment Malili towards
Lotuwu (13:40 WIB), backup via IDR already conges ted with
Network
Operation
Management
Sub-Directorate 2016
duration
3 hours
, 34 minutes

1.Reg3, Totally 25 BTS and NodeB down at Bogor area due to

PLN off at s everal area in Bogor with duration 1 hours , 2
minutes
2.Reg10, Totally 30 BTS Down at Sungai Rumbai area due to
Module CSM Problem with duration 3 hours , 27 minutes
3.Reg3, Totally 40 BTS and NodeB down at Tangerang Area
due to PLN extinction (Bad weather ) at Tangerang area with
duration 55 minutes
4.Reg1, Totally 35 BTS and NodeB down at PadangSidempuan
Area due to Trans mis s ion NEC Problem segment Gunung Tua
- Sidempuan with duration 1 hours , 28 minutes
5.Reg7, All s ignaling A-Interface and GB link down under BSCN
FBBlahbatuh2 (Covarage 71 BTS) due to FO cut s egment
Sempidi-Kerobokan-Renon
(Ts el
link) with
duration
3 hours,
1.Reg2, Totally 29 BTS and
NodeB
down
at PangkalPinang
58 minutes
Area due to Modem Ipas o problem at hop Kemuja to
Tempilang with duration 48 minutes
2.Reg3, Totally 68 BTS and NodeB down at Jakarta Area
due to PLN Power problem (Electrical Network sytem
problem at GI Kemayoran, Ancol and Angke) with
duration 1 hours , 24 minutes
1.Reg1, Totally 40 BTS and NodeB down at
Stabat, Binjai area due to Power
transmis s s ion minilink TN problem that
impacted by power terminal on rectifier burned
at Pematang Cengal with duration 5 hours, 3
minutes
2.Reg10, Totally 26 BTS and NodeB down at
Kambang, Padang area due to PLN power
outage at Kambang area with duration 1
hours , 13 minutes
3.Reg3, Totally 68 NodeB down at Buaran and
Simatupang Area due to Connection problem
at Bungur - Bandengan with duration 28
minutes
4.Reg2, Totally 38 BTS and NodeB down at
Sukaraja, PadangHarapan area due to FO Cut
Telkom at segment New Mana - Padang Guci
(cut point KM 2.5 from Fajar Bulan) with
duration 1 hours
5.Reg8, Totally
46 NodeBCritical
and BTS down
at
Minor
Major
Samarinda area due to MCB trip at s helter
Telkom Muara Badak with duration 3 hours , 37
minutes

Top 5 Worst Incident by Duration Critical / Major Week17 (25 April 1 May
2016 2016)

No

Regio
n

Network Impact

Root Cause Analysis

Corrective Action

Mobilize Genset (Totally 165 Genset

20KVA for backup)
PLN back to normal

Duratio
n
(Minute
s)

Core/N
on Core

Severi
ty

1286

Non
Core

Critical

Reg1

Totally 869 NodeB and BTS down at Aceh Area

PLN extinction at Aceh area due to Power Plant

Nagan Raya problem

Reg1

Totally 40 BTS and NodeB down at Stabat, Binjai area

Power transmisssion minilink TN problem due to

power terminal on rectifier burned at Pematang
Cengal

Troubleshoot power terminal on

rectifier by engineer

303

Non
Core

Major

Reg7

All signaling A-Interface and GB link down under BSCN

FBBlahbatuh2 (Covarage 71 BTS)

FO cut segment Sempidi-Kerobokan-Renon (Tsel

link)

Troubleshoot by Telkom engineer &

Traffic up via link Telkom

238

Non
Core

Major

Reg8

Totally 46 NodeB and BTS down at Samarinda area

MetroE Telkom problem due to MCB trip at shelter

Telkom Muara Badak

Turn on manually MCB by Telkom

engineer

217

Non
Core

Major

MSS Ambon & MSS Jayapura cannot be access, SCR

degraded at MSS Timika 38%, SCR degraded at MSS
Sorong 28%, SGSN Jayapura cannot be access

1.Activity maintenance SKKL SMPCS segment

Ambon towards Kauditan (bu3-bu5)
2.FO Cut Telkom at KM 53 segment Malili towards
Lotuwu (13:40 WIB)
3.Backup IDR STM-1 Jayapura-Wamena (ebno
normal, traffic ok), IDR DS3 Jayapura-Makassar
(ebno normal, traffic ok), STM-1 JayapuraMakassar (traffic ok)
4.Backup IDR DS3 Ambon-Makassar (link & ipbb
via IDR ok)
5.Backup IDR STM-1 Timika-Surabaya (link & ipbb
via IDR ok)
6.Backup IDR DS3 Sorong-Makassar (link & ipbb
via IDR ok)

Splicing FO by Telkom engineer

214

Non Core

Reg11

Network Operation Management Sub-Directorate 2016

Critical

Severity Distribution and Trend Occurrence of Incidents

Incident Occurrence Distribution by Severity

on Week17 (25 April - 1 May 2016)

National Incident Occurrence with Severity Distribution Comparison with Previous Week
30

Calculate with
OTE ticket

25
6
4%

20

28
20%
Critical
Major

Minor
Total Occurence

15

Major

29

Minor

Critical
23

23

10
14
5

109
76%
Total Incident 143

16

16
13
10

15
12
8

6
3

7
3

0
Week / Region

Worst Region on This Week : Reg9 (1 Critical, 6 Major, and 29 Minor)

Network Operation Management Sub-Directorate 2016

Log Incident Critical / Major on Week17 (25 April 1 May 2016

2016)
Severi
ty

EVENT
START
TIME

EVENT
END
TIME

1286

Non
Core

Critical

25-04-16
11:33

26-0416 9:00

68

Non
Core

Major

25-04-16
13:01

25-0416
14:09

1.Activity maintenance SKKL SMPCS segment Ambon

towards Kauditan (bu3-bu5)
2.FO Cut Telkom at KM 53 segment Malili towards
Lotuwu (13:40 WIB)
3.Backup IDR STM-1 Jayapura-Wamena (ebno normal,
traffic ok), IDR DS3 Jayapura-Makassar (ebno normal,
traffic ok), STM-1 Jayapura-Makassar (traffic ok)
4.Backup IDR DS3 Ambon-Makassar (link & ipbb via IDR
ok)
5.Backup IDR STM-1 Timika-Surabaya (link & ipbb via
IDR ok)
6.Backup IDR DS3 Sorong-Makassar (link & ipbb via IDR
ok)

214

Non
Core

Critical

25-04-16
13:45

25-0416
17:20

Rectifier faulty due to lightning strike at site Jamin

Ginting (impacted to 1 of 1 Modul PFU MLTN1, 1 of 1
Modul PFU MLTN2, and 6 of 9 Modul SDH-ALU)

127

Non
Core

Major

25-04-16
14:42

25-0416
16:50

78

Non
Core

Major

25-04-16
16:25

25-0416
17:43

112

Non
Core

Major

25-04-16
19:00

25-0416
20:52

Reg1

Totally 1278 NodeB and BTS down at Aceh Area

PLN extinction at Aceh area due to Power Plant Nagan

Raya1 and 2 problem

Reg1
0

Totally 47 BTS & NodeB down at Tanjung Balai Karimun Area

Module RAU faulty at STO Tanjung Batu

MSS Ambon & MSS Jayapura cannot be access, SCR degraded at

MSS Timika 38%, SCR degraded at MSS Sorong 28%, SGSN
Jayapura cannot be access

Reg1
1

Reg1

Reg9

Reg9

Network Impact

26 BTS Down at BTMDN45, 12 NodeB Down at RNMDN15

Totally 37 BTS and NodeB down at Sudiang Area

SCR degraded at XTER1 = 56%

Network Operation Management Sub-Directorate 2016

Duratio
n
(Minute
s)

Core/N
on Core

No

Regi
on

Root Cause Analysis

Minilink TN problem at site Marang

- IPBB Ternate - Sudiang 1x1G & Ternate - Pengayoman

1x1G down (11:52 WIB) due to activity maintenance
SKKL SMPCS segment Ambon towards Kauditan (bu3bu5)
- Backup 2x45MB via DS3 Metra towards Pengayoman
(congest)

Log Incident Critical / Major on Week17 (25 April 1 May 2016

2016)
Duratio
n
(Minute
s)

Severi
ty

EVENT
START
TIME

Non
Core

Major

26-04-16
9:00

26-0416
12:00

85

Non
Core

Critical

26-04-16
15:15

26-0416
16:40

Metro E Telkom problem due to OLT GPON2 hang at STO

Ahmad Yani

118

Non
Core

Major

26-04-16
17:02

26-0416
19:00

1.Activity maintenance SKKL SMPCS segment Ambon

towards Kauditan (bu3-bu5) (2016-04-25)
2.FO Cut Telkom at KM45 segment Kolaka - Unaha due
to landslide at rate-rate (18:25 WIB)
3.Backup IDR DS3 45MB Makassar-Sorong, MakassarJayapura, Makassar-Ambon, Wamena-Jayapura
(congest)
4.Backup IDR STM-1 155MB Makassar-Jayapura,
Makassar-Timika, Timika-Surabaya (congest)

103

Non
Core

Critical

26-04-16
18:49

26-0416
20:32

No

Regi
on

Reg1

Totally 73 NodeB and BTS down at Aceh Area

PLN extinction at Aceh area due to Power Plant Nagan

Raya problem

180

Reg1

All signaling A-interface & GBlink down at BSC BandaAceh17 &

BSC BandaAceh18 (Totally coverage 270 BTS)

Rectifier problem at TTC Lambaro that impacted to

transmission segment PTN TTC Lambaro towards Aceh
Centrum

10

Reg4

Totally 69 BTS & NodeB down at Dago AREAS(

Network Impact

Root Cause Analysis

Core/N
on Core

EVENT
END
TIME

11

reg9

- SCR degraded at MSS Ternate about 78% - SCR degraded at

MSS Kendari about 13% - SCR degraded at MSS
UjungPandang8,9,10 avg 82% - SCR degraded at MSS Palu about
86% - SCR degraded at MSS Sorong about 13% - SCR degraded
at MSS Timika about 11% - SCR degraded at MSS Jayapura about
43% - SCR degraded at MSS Ambon3 about 23%

12

Reg9

Totally 59 BTS & NodeB down at Pengayoman and Sudiang Area

PLN power outage at Pengayoman & Sudiang area

59

Non
Core

Major

27-04-16
9:57

27-0416
10:56

SCR degraded at MSS Ternate about 51%

- IPBB Ternate - Sudiang 1x1G & Ternate - Pengayoman

1x1G down (2016-04-25 11:52 WIB) due to activity
maintenance SKKL SMPCS segment Ambon towards
Kauditan (bu3-bu5)
- Backup 2x45MB via DS3 Metra towards Pengayoman
(congest)
- Backup 1x18MB via DS3 Ternate - Sasana (congest)

91

Non
Core

Major

27-04-16
18:50

27-0416
20:20

13

Reg9

Network Operation Management Sub-Directorate 2016

Log Incident Critical / Major on Week17 (25 April 1 May 2016

2016)
Duratio
n
(Minute
s)

Severi
ty

EVENT
START
TIME

Non
Core

Major

28-04-16
14:25

28-0416
15:09

46

Non
Core

Major

28-04-16
16:24

28-0416
17:10

MCB tripped at BSC SungaiRumbai1

99

Non
Core

Critical

28-04-16
16:58

28-0416
18:37

Totally 29 BTS & NodeB down at Bekasi Area

PLN power outage at Bekasi area

76

Non
Core

Major

28-04-16
17:28

28-0416
18:44

Reg4

Totally 66 BTS and NodeB down at Karangpawitam Tasik Area

PLN power outage at Tasikmalaya area

163

Non
Core

Major

28-04-16
17:47

28-0416
20:30

21

Reg1

Totally 57 BTS & NodeB down at LubukPakam, Medan area

Metro E Telkom problem at STO Lubuk Pakam

75

Non
Core

Major

28-04-16
18:11

28-0416
19:26

22

Reg1
0

78 BTS down at BSC SungaiRumbai1

CSM module faulty at BSC Sungai Rumbai

35

Non
Core

Critical

28-04-16
20:30

28-0416
21:05

23

Reg3

Totally 25 BTS and NodeB down at Bogor area

PLN off at several area in Bogor

62

Non
Core

Major

29-04-16
5:53

29-0416 6:55

207

Non
Core

Major

29-04-16
11:21

29-0416
14:48

No

Regi
on

16

Reg1

Totally 42 BTS & NodeB down at Lhoksumawe Area

Genset problem at site Ruwengmane

44

17

Reg4

Totally 43 BTS & NodeB down at Cianjur Area

Transmission RTN Huawei problem at site Warug Lobak

18

Reg1
0

All signaling A-interface & Gblink down at BSC SungaiRumbai1

(Coverage 111 BTS)

19

Reg3

20

Network Impact

Reg1
Totally 30 BTS Down at Sungai Rumbai area
0
Network Operation
Management Sub-Directorate 2016
24

Root Cause Analysis

Module CSM Problem

Core/N
on Core

EVENT
END
TIME

Log Incident Critical / Major on Week17 (25 April 1 May 2016

2016)

No

Regi
on

Network Impact

All signaling A-Interface and GB link down under BSCN

FBBlahbatuh2 (Covarage 71 BTS)

Root Cause Analysis

Duratio
n
(Minute
s)

Core/N
on Core

Severi
ty

EVENT
START
TIME

EVENT
END
TIME

FO cut segment Sempidi-Kerobokan-Renon (Tsel link)

238

Non
Core

Major

29-04-16
21:30

30-0416 1:28

Totally 29 BTS and NodeB down at PangkalPinang Area

Modem Ipasso problem at hop Kemuja to Tempilang

48

Non
Core

Major

30-04-16
9:12

30-0416
10:00

Reg3

Totally 68 BTS and NodeB down at Jakarta Area

PLN Power problem due to Electrical Network sytem

problem on GI Kemayoran, Ancol and Angke

84

Non
Core

Major

30-04-16
9:56

30-0416
11:20

30

Reg1

Totally 40 BTS and NodeB down at Stabat, Binjai area

Power transmisssion minilink TN problem due to power

terminal on rectifier burned at Pematang Cengal

303

Non
Core

Major

01-05-16
4:39

01-0516 9:43

31

Reg1
0

Totally 26 BTS and NodeB down at Kambang, Padang area

PLN power outage at Kambang area

73

Non
Core

Major

01-05-16
8:47

01-0516
10:00

32

Reg3

Totally 68 NodeB down at Buaran and Simatupang Area

Connection problem at Bungur - Bandengan

28

Non
Core

Major

01-05-16
10:46

01-0516
11:14

33

Reg2

Totally 38 BTS and NodeB down at Sukaraja, PadangHarapan

area

FO Cut Telkom at segment New Mana - Padang Guci (cut

point KM 2.5 from Fajar Bulan)

60

Non
Core

Major

01-05-16
12:20

01-0516
13:20

34

Reg8

217

Non
Core

Major

01-05-16
16:18

01-0516
19:55

27

Reg7

28

Reg2

29

Totally 46 NodeB and BTS down at Samarinda area

Network Operation Management Sub-Directorate 2016

MetroE Telkom problem due to MCB trip at shelter

Telkom Muara Badak

Network Operation Management Sub-Directorate 2016

Page 9