Active Listening

FITREN BINTI ANAM

NURUL SHAFIEZA BINTI TAHIR
OKTOVYANTI KOH
TAI KWEE FEN

-The act of mindfully hearing and attempting to

comprehend the meaning of words spoken by another in
a conversation or speech.
-Active listening is an important communication skill, and
it can involve making sounds that indicate attentiveness,
as well as the listener giving feedback in the form of a
paraphrased rendition of what has been said by the
others.

DEFINITION

To listen means:
to understand
to feel
to perceive
to sense

The way to become a better listener

is to practice active listening
Listen what people are really saying
Listen not only the words
Try to understand the hole message

The active listening is about

understanding.
We retain:
7% from words
38% from sounds (the tone of voice,
rhythm, accent, pauses)
55% from body language

We are only really hear the first 2-5

minutes of a conversation.

TIP: for a better concentration, try to

repeat in your mind the words the speaker
says. This will reinforce their message and
help you control mind drift.

Becoming an active listener

Pay attention

Look at the speaker directly

Avoid being distracted by the
environmental factors
Listen to the speakers body language

Becoming an active listener

Show that you are listening

Nod occasionally
Smile or use other facial expressions
Note your posture
Encourage the speaker with expressions
like: yes, oh, huh, wow

Becoming an active listener

Provide feedback

Paraphrasing: What Im hearing is or

Sounds like you are saying
Asking clarifying questions like: What do
you mean when you say
Summaries

Becoming an active listener

Avoid judgement

Dont interrupt
Choose to listen, rather than judge
Always allow the speaker to finish

Becoming an active listener

Respond appropriately

Be candid, open and honest in your

response
Assert your opinions respectfully
Put yourself in the speakers shoes

Smart people talk while wise

people listen
Confucius