Documente Academic
Documente Profesional
Documente Cultură
Establishing a Framework
for Business
Communication
Purposes of Business
Communication
To Inform
To Persuade
To Convey
Goodwill
To Establish
Credibility
1
Communication
Theprocessofexchanging
informationandmeaning
betweenoramongindividuals
throughacommonsystemof
symbols,signs,andbehavior.
Integrity
Interpersonal skills
Communication
Based on a survey of 500 CEOS: Smith, K. V., and Savoian, R. (1991, December 21). Climbing to the top: Rising
through the corporate ladder. Review of Business, St. Johns University.
Communication Process
Model
The process of
interpreting the
message
The process of
selecting and
organizing the
message
Communication Channels
Upward Communication
Feedback to downward
communication
Horizontal Communication
Interaction between
organizational units on the
same hierarchical level
3
10
Developsaspeopleinteractwithinthe
formalcommunicationsystemandcertain
behaviorpatternsemergepatternsthat
accommodatesocialandpsychological
needs.
3
11
Flow of Information
Within an Organization
12
1. Background noise
2. Movement in your field of
vision
3. Your thinking ahead for a
response
4. Room temperature
2
13
DIVERSITY
International Laws
Domestic Laws
Code of Ethics
Stakeholder Interests
Ethical Frameworks
Personal Values
TEAM ENVIRONMENT
Trust
Team Roles
Shared Goals and Expectations
Synergy
Group Reward
Distributed Leadership
Cultural Differences
Language Barriers
Gender Issues
Education Levels
Age Factors
Nonverbal Differences
TECHNOLOGY
14
Stakeholders:
Those affected by decisions,
including ethical decisions.
Are people inside and outside
an organization.
15
16
17
profits
Excessive emphasis on _______
Misplaced corporate loyalty
__________
personal
Obsession with _________
advancement
caught
Expectation of not getting _______
tone set by top management
Unethical _____
___________ about whether an action is
Confusion
wrong
Unwillingness to take a ______
stand
18
Four Dimensions of
Business Behavior
19
Diversity Challenges
International
Intercultural
Intergenerational
Gender
20
Viva la Difference
Learn about the persons culture
Have patience with yourself and the
other person
Get help when you need it
Participate in diversity
initiatives that boost morale,
creativity, and productivity
21
22
Team Environment
Organization of the Future
Small group with complementary
skills, working together for a
common purpose
A Way to Remain Competitive
in a Global Market
23
Synergy
24
25
Communication Patterns
for Successful Teams
Trust-building changes communication
patterns
Open meetings educate employees
Shared leadership involves management
and employees
Information flows up to management,
down to workers, and horizontally among
teams
4
26
Impact of Technology
Collect and organize data better
Craft clearer and more effective
messages
Overcome distance issues
Raise legal and ethical issues
28
29
EuroDisney
McDonalds
and
Coca-Cola
Wal-Mart
30
31