TV India Private Limited

ISO 17020
Accreditation for
TUV INDIAs
Inspection
Services.

By Manisha Ghosh, TUV Delhi

TV India, member of TV NORD Group

14.12.2011

AGENDA

Objective of ISO 17020:2012

Scope
Overview of ISO 17020:2012
Walk through of the
requirements
All applicants after 31st March,
2013 shall be audited in
accordance with 2012 edition.
Transition period up to March
2015.
Delhi office will be audited in
December 2014.
Branch heads to take initiative to
implement ISO 17020 & face

TUV INDIA, Member of TV NORD Group

11/8/16

OBJECTIVE of ISO 17020

Promoting confidence in those bodies

performing inspection which conform to it.

TUV INDIA, Member of TV NORD Group

11/8/16

SCOPE of ISO 17020

Specifies general criteria for the competence of impartial

bodies performing inspection, irrespective of the sector
involved.

Specifies independence, impartiality & confidentiality

criteria for the inspection body & its personnel(employees,
contractors, empanelled, agency supplied).

Is intended for the use by accreditation bodies for auditing

the inspection body & recognition of competence of
inspection bodies by clients.

TUV INDIA, Member of TV NORD Group

11/8/16

Out of SCOPE of ISO 17020

This standard does not cover testing laboratories, certification bodies or
the suppliers' declaration of conformity.

TUV INDIA, Member of TV NORD Group

11/8/16

Need for conformance to ISO 17020

TUV INDIA, Member of TV NORD Group

11/8/16

Need for conformance to ISO 17020

To get approval for conducting Inspection of Infrastructure Projects

and recommendation to Government Agencies

To get formal accreditation from QCI/National Accreditation Board

for certification bodies.

ISO 17020 Accreditation is not mandatory at the moment but has

already become a qualification norm for Inspection bodies to bid for
large tenders & assignments from overseas clients.

TUV INDIA, Member of TV NORD Group

11/8/16

CONTENTS of ISO 17020

There are 08 clauses
1 Scope
2 References
3 Terms & definitions
4 General requirements
5 Structural requirements(administrative req.,
organization & management.
6 Resource requirements(personnel, facilities &
equipment)
7 Process requirements(Inspection methods,
procedures, handling of samples, inspection reports,
supporting records, Inspection certificates, complaints,
appeals, complaints & appeals process.
8 Management system requirements( in line with ISO
9001:2008)

TUV INDIA, Member of TV NORD Group

11/8/16

CONTENTS of ISO 17020 continued

02 Annexures
Annexure A(normative) - Independence requirements
for inspection bodies
Annexure B(informative) Optional elements for
inspection reports & certificates.
Existing ISO 9001:2008 certification is acceptable to
satisfy clause 8.0 requirements.

TUV INDIA, Member of TV NORD Group

11/8/16

GENERAL - ISO 17020

Covers the functions of
inspection bodies whose work
may include the examination of:
Materials
Products
Installations
Plant
Processes
Work procedures
Services

TUV INDIA, Member of TV NORD Group

11/8/16

10

GENERAL - ISO 17020

The determination of their conformity with requirements,
and the subsequent reporting of results of these activities to
clients and, when required, to supervisory authorities.

TUV INDIA, Member of TV NORD Group

11/8/16

11

INSPECTION
Examination of a product design, product, service, process or
plant, and determination of their conformity with specific
requirements or, on the basis of professional judgement,
general requirements.

INSPECTION BODY
Body, that performs inspection

TUV INDIA, Member of TV NORD Group

11/8/16

13

GENERAL - ISO 17020

International standard by ISO
Gives the General criteria for the operation of various types
of bodies performing inspection
According to the CEN/CENELEC Internal Regulations, the
following countries are bound to implement this standard:
Austria, Belgium, Denmark, Finland, France, Germany,
Greece, Iceland, Ireland, Italy, Luxembourg,
Netherlands, Norway, Portugal, Spain, Sweden,
Switzerland, United Kingdom

ADMINISTRATIVE REQUIREMENT - ISO 17020

The inspection body shall be a legal entity, or a defined
part of a legal entity, such that it can be held legally
responsible for all its inspection activities.
An inspection body that is part of a legal entity involved in
activities other than inspection shall be identifiable within
that organization.
The inspection body shall have documentation which
describes the activities for which it is competent.
The inspection body shall have adequate provision
(insurance or reserves) to cover liabilities arising from its
operations.
The inspection body shall have documentation describing
the contractual conditions under which it provides the
11/8/16
TUV INDIA, Member of TV NORD Group
inspection.
15

ORGANIZATION & MANAGEMENT - ISO 17020

The inspection body shall be structures and managed so

as to safeguard its impartiality.

The inspection body shall be organized and managed so

as to enable it to maintain the capability to perform its
inspection activities.

The inspection body shall define and document the

responsibilities and reporting structure of the
organization.

TUV INDIA, Member of TV NORD Group

11/8/16

16

 The inspection body shall have one or more

person(s) as technical manager(s) who have
overall responsibility to ensure that the inspection
activities are carried out accordance with ISO
17020 requirements.
The person fulfilling this function shall be
technically competent and experienced in the
operation of inspection body.
There may be one or more technical managers
with specific responsibilities. There shall be a
person to deputize in the absence of the technical
manager.
There shall be job description/documentation for
each position category related to inspection.
TUV INDIA, Member of TV NORD Group

11/8/16

17

INDEPENDENCE - ISO 17020

The inspection body shall be independent to the extent

that is required with regard to the conditions under
which it performs its services

Depending on these conditions it shall meet the

minimum criteria stipulated in the normative annex A
Third party or Type A Inspection body is independent of
the parties involved.(TUV, BV, LRA)
Type B Inspection service offered only within the
organization.(EIL, BHEL, NTPC).
Type C ISRO, NASA

TUV INDIA, Member of TV NORD Group

11/8/16

18

CONFIDENTIALITY- ISO 17020

The inspection body

shall ensure
confidentiality of
information, related to
the inspection,
generated before,
during and after
inspection.

TUV INDIA, Member of TV NORD Group

11/8/16

19

Resource requirement - ISO 17020

The inspection body shall have sufficient

number of persons with required
competencies, including where needed,
the ability to make professional
judgments, to perform the type, range
and volume of its inspection activities.

TUV INDIA, Member of TV NORD Group

11/8/16

20

PERSONNEL
The inspection body shall define and document
the competence requirements for all personnel
involved in the inspection activities, including
requirements for education, training, technical
knowledge, skills and experience.
The personnel responsible for inspection shall
have appropriate qualifications, training,
experience and satisfactory knowledge of the
requirements.
The personnel shall also have relevant
knowledge of
Technology used for the manufacture of the
products.
The way in which products are used.
Any defects which may occur during the use of
the product.

TUV INDIA, Member of TV NORD Group

11/8/16

21

Resource requirement- Training & Monitoring.

The inspection body shall have documented
procedures for selecting, training, formally
authorizing and monitoring inspectors and other
personnel involved in inspection activities.
The documented training procedure shall
address;
Induction training
Mentored working period
Continued training to keep pace with technology
& inspection methods.
Personnel familiar with the inspection methods
and procedures shall monitor all inspectors &
other personnel involved in inspection activities
for satisfactory performance.
Monitoring shall be onsite & offsite.

TUV INDIA, Member of TV NORD Group

11/8/16

22

FACILITIES and EQUIPMENT

The inspection body shall have available to it
suitable and adequate facilities and equipment to
permit all activities associated with the inspection
services to be carried out.
Reference standards:
Shall be used for calibration purpose only.
Traceability to national or international standard shall
be established.
Equipment
Clear rules for the access to & the use of specified facilities and
equipment.
Calibrated wherever applicable.
Properly maintained.
Uniquely identified.

TUV INDIA, Member of TV NORD Group

11/8/16

23

INSPECTION METHODS and PROCEDURES

The inspection body shall use the methods and
procedures for inspection which are defined in the
requirements, against which conformity is to be
determined.
The inspection body shall have and use adequate
documented instructions on inspection planning and
on standard sampling and inspection techniques
where the absence of such instructions can
jeopardize the effectiveness of the inspection
process.

TUV INDIA, Member of TV NORD Group

11/8/16

24

HANDLING INSPECTION SAMPLES and ITEMS

The inspection body shall ensure that samples and items
to be inspected are uniquely identified in order to avoid
confusion regarding the identity of such items and
samples.
Any apparent abnormalities notified to, or noticed by, the
inspector shall be recorded. Where there is any doubt as
to the items suitability for the inspection to be carried
out, or where the item does not conform to the
description provided, the inspection body shall contact
the client before proceeding.

TUV INDIA, Member of TV NORD Group

11/8/16

25

Inspection RECORDS - ISO 17020

The inspection body shall maintain a

record system to demonstrate the
effective fulfilment of the inspection
procedures and to enable an evaluation
of the inspection(offsite monitoring).

TUV INDIA, Member of TV NORD Group

11/8/16

26

INSPECTION REPORTS and INSPECTION

CERTIFICATES - ISO 17020

The work carried out by the

inspection body shall be covered by
a retrievable inspection report
and/or inspection certificate.

Corrections or additions to an
inspection report/certificate after
issue shall be recorded. An
amended report or certificate shall
identify the report or certificate
replaced.

SUBCONTRACTING - ISO 17020

When an inspection body subcontracts any part of the

inspection, it shall ensure and be able to demonstrate that
its subcontractor is competent to perform the service in
question & where applicable complies with the relevant
requirements stipulated in ISO 17020.

The subcontractor shall be acceptable to the client.

The inspection body shall maintain a register of all

subcontracting

The responsibility for the determination of conformity with

the requirements rests with the inspection body itself.

TUV INDIA, Member of TV NORD Group

11/8/16

28

QUALITY SYSTEM - ISO 17020

An inspection body that has established and
maintains a management system in
accordance with the requirements of ISO
9001, and that is capable of supporting and
demonstrating the consistent fulfilment of
the requirements of ISO 17020 fulfills the
management system clause
requirements( clause 8.0)

TUV INDIA, Member of TV NORD Group

11/8/16

29

COMPLAINTS and APPEALS - ISO 17020

The inspection body shall have documented

process to receive, evaluate and make
decisions on complaints and appeals.

Investigation and decision on appeals shall

not result in any discriminatory actions.
The decision to be communicated to the
complainant or appellant shall be made by,
or reviewed and approved by, individual(s)
not involved in the original inspection
activities in question.

TUV INDIA, Member of TV NORD Group

11/8/16

30

COOPERATION - ISO 17020

The inspection body is expected to

participate in an exchange of
experience with other inspection
bodies and in the standardization
processes as appropriate.

TUV INDIA, Member of TV NORD Group

11/8/16

31

Important Documents for inspectors

F/MR/12 Declaration for impartiality, confidentiality.

F/MR/13 - Experience and training record.
F/MR/15 Technical Competence record for inspectors.
F/MR/16 Basic and technical competence matrix for inspectors.
F/MR/29 Competence evaluation for managers.
F/MR/31 Competence evaluation for coordinators.

TUV INDIA, Member of TV NORD Group

11/8/16

32

RESPONSIBILITY of Inspector/Coordinator

Surveyors to collect all documents/records signed at the

vendor/clients place and submit to office

Always keep office in the communication loop

Maintain continuity in NDE certifications

Always carry and use safety equipment.

Record changes made to IRN after issue with reason for revision.

TUV INDIA, Member of TV NORD Group

11/8/16

33

THANK
YOU

TUV INDIA, Member of TV NORD Group

11/8/16

34