Manual Presentation

CONTENT
INTRODUCTION
SECURITY MANUAL
a. Mission Statement
b. Mission Directives
c. Security Department Vision
d. Department Philosophy
e. Core Values
f. Purpose and Scope
g. Authority
h. Confidentiality
i. Departmental Functions
i. Administrative Unit
ii. Internal Security
Operations Unit
iii. Investigations Unit
iv. Safety Division
v. External Security
Operations Unit
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SECTION ONE
CONTENT
Security Department Administrations
a. Rules, Regulations and Discipline
b. Conduct and Performance
c. Organizational Structure and Charts
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SECTION TWO
CONTENT
Security Post & Responsibilities

i. Security Executive
ii. Security Supervisors
iii. Internal Security
iv. External Security Guard
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SECTION THREE
CONTENT
Standard Security Operation Procedure

a. Gaming
b. Lost & Found
c. Handling Intoxicated Persons
d. Prohibition of Firearms
e. Solicitations
f. Radio Communication
g. Use of Metal Detector
h. Unescorted Minors
i. Key Control
j. Fire Handling and Evacuation
k. Fire Extinguisher Use
SECURITY MANUAL
Mission
The Security Department of Midori Hotel

and Casino mission is to ensure peace
and security to our company. by
providing the highest level of protection
for its business, assets, employees and
its valued guests and patrons by means
of department unity and team efforts
towards the companys development
and progress.
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directives
i.
To protect casino patrons, employees, company properties and assets against all
forms of criminal acts in order to maintain a pleasant and leisurely gaming
environment;
ii. To deter, detect, prevent, apprehend and prosecute the commission of acts of
fraud, criminal activities within and/or in relation to casino gaming in order to
preserve the
integrity of the games and the conduct of efficient, fair and honest
casino operations.
iii. To detect illegal gambling, related high crimes or unregulated gambling activity
and
help in the eradication of the same in coordination with law enforcement
agencies; to
detect transnational crimes and conduct coordination with
international casino
regulatory and police agencies;
iv. To report incidents, violation and infractions, prosecute acts violations of
regulations,
acts of neglect or omissions, acts of dishonesty and misconduct of
employees and/or customers prejudicial to the interest, integrity and good image of
the casino;
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directives
v.
To provide information, gather intelligence and analysis on matters relevant to the

attainment of its goals and objectives;
vi. To provide highly qualified, well-trained, well-motivated and adequately equipped

Security personnel to MIDORI HOTEL & CASINO.
vii. To provide safety policies and standards enforcement in compliance with fire
prevention and response, industrial and occupational safety regulations, disaster
preparedness and mitigation, and assist in corporate risk assessment and
management; and,
viii. To evaluate and improve physical and internal security controls, and carry out
other tasks that Management may direct.
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VISION
Our vision is to take part in the success MIDORI

Hotel & Casino by becoming the most outstanding
department in the company and to set the standards
for professional and quality casino security in the
country.
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PURPOSE & SCOPE
The Security Department Manual has been

prepared to assist its readers in the performance of
their respective duties as members of the Security
Department of MIDORI Hotel and Casino.
It will
serve as the guidelines
for the
administrative and operational procedures of the
Security Department.
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AUTHORITY
Midori Hotel & Casino Security Department

(MHC-SD) is organized under the executive direction of
the casino management and as such is accountable for
their actions through the SECURITY EXECUTIVE. They
shall carry out their administrative, technical and
operational responsibilities and functions as delineated
in their job position descriptions, which are included
and described in this manual. .
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CONFIDENTIALITY
The Security Department personnel shall not be

allowed to disclosed or make known to the public any
information considered classified by the company.
Personal information of the management , staff, guests
and patrons shall not likewise be disclosed. All
information or materials that concern the affair and
operations of the company must be kept with utmost
confidentiality during and after employment from the
company. Failure to do so will be subject for disciplinary
or legal action if necessary.
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DEPARTMENT FUNCTIONS
SECURITY
DEPARTMENT
Safety
Administra
tive
Security
Operations
Internal
Internal
Security
Security
Operatio
Operatio
ns
ns
External
External
Security
Security
Operatio
Operatio
ns
ns
Investigati
ve
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ADMINISTRATIVE
i.
Provides administrative services to the Department

such
as
personal
administration
(transfer/rotation/promotion,
etc.),
records
management,
budget
preparation,
supply
management, departmental meetings, flow of
communications, training, etc.
ii. Ensures the balance of manpower of the Department

by closely
monitoring the actual manpower fill-up
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ADMINISTRATIVE
iii. Processes the conditional restriction orders of erring

customers and the subsequent lifting of such orders in
accordance with existing policies and to maintain the
records/database of conditionally restricted/suspended
personalities in the masterlist.
iv. Coordinates to the enforcement of conditional
restriction/suspension and lifting orders and administers
the periodical examination on the identification of
conditionally- restricted/suspended personalities in
order to maintain the proficiency of security personnel
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ADMINISTRATIVE
v. Provides guidance on administrative-related matters

and checks compliance to administrative guidelines
and policies set by the
Casino and the Department.
vi. Assists in the conduct of studies and evaluation of
proposals
to
improve
administrative-related
procedures.
vii. Compiles policy memos, manuals reports and other
reading materials significant to casino operations for
reference and guidance purposes.
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SECURITY OPERATIONS INTERNAL
a. Develops internal security operations policies, guidelines,

standards and procedures to fulfill the departments
mission to provide protection and safety for all of MIDORI
HOTEL & CASINO customers, employees and assets, and
ensures that these are adhered to by all concerned.
b. Monitors security operations in the casino through
observation/incident reports submitted to Security
Department and relays them to Management for proper
action and disposition.
c. Monitors and records customer attendance and provides
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d. Provides Security personnel to act as escort or witness during

hospital evacuations,
delivery of playing cards, opening of sealed
bids and other tasks as Management may direct.
e. Recommends improvements/upgrading of internal
programs and conducts
studies of any proposed
innovations based on incidents and developments.
security
security
f. Collation of Daily Customer Attendance Reports.

g. Escorting of Hospital Evacuations / Home Visits / Delivery of New
Playing Cards /
Serving of Notices
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h. Provides Security personnel to act as escort or witness during

hospital evacuations,
delivery of playing cards, opening of sealed
bids and other tasks as Management may direct.
i.
Recommends improvements/upgrading of internal
programs and conducts
studies of any proposed
innovations based on incidents and developments.
security
security
j. Collation of Daily Customer Attendance Reports.

k. Escorting of Hospital Evacuations / Home Visits / Delivery of New
Playing Cards / Serving of Notices
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SECURITY OPERATIONS EXTERNAL
a. Performs basic administration on matters such as assignments,

reassignments, filling-up and posting. However, the granting of
leaves and accumulated days off and instilling discipline to
personnel are the direct administrative responsibilities of the
Private Security Agency (PSA).
b. They may be posted as Gate Guards, Lobby Guards, Floor Guards,
Main/Customer
Entrance/Exit , Employees Entrance/ Exit,
Employees Depository/ Info Counter, Frisking Guards, Vehicle
Entrance/ Exit, Parking Guards or Roving Guards and are
detailed
on a twenty-four (24) hour basis, of three (3) shifts: First Shift (6:00AM
2:00PM), Second Shift (2:00PM 10:00PM) and Third Shift
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INVESTIGATIONS
a. Conducts preliminary investigation of violations and offenses

committed by corporate rank and file employees and those endorsed
by other departments of the casino.
b. Entertains/attends to inquiries and complaints made by private
individuals or companies against MIDORI HOTEL & CASINO (MHC)
employees and determines whether the nature of the complaints is
personal and can be settled, in which case a possible amicable
resolution of the case will be initiated.
c. Endorses the settlement of pure personal complaint to the proper
forum for final resolution.
d. Collects, verifies and examines data and information that may be
relevant and material to a case.
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INVESTIGATIONS
e. Prepares and submits a Preliminary Investigation Report to the

Casino Management for proper disposition.
f. Marks, preserves and files all material and documentary evidence
of all investigated cases for future hearings and reference.
g. Represents
investigations.
the
Department
as
Prosecutor
during
formal
h. Safe keeps lost and found cash/items and handles the turnover of
cash to the Treasury.
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SAFETY
a. It is primarily responsible in the implementation/ enforcement of

company/government rules, policies and procedures on fire
prevention and control measures in MIDORI HOTEL & CASINO.
b. It is tasked to perform and conduct seminar/lecture on fire safety
prevention and
control and other related emergency preparedness
programs to all MHC employees to enhance and ensure proper
reaction and response in the event of any
emergency situations.
c. It monitors the safe working conditions of MHC employees in the
MHC complex through the conduct of the bi-annual safety inspection
to identify hazards in the
workplace to prevent injuries to
individuals, damages to casino properties and to have a safe and
secured working and gaming environments for our employees and
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SAFETY
d. Maintains an Accident Record System which includes accident

reports on injuries and health-related matters.
e. Conducts liaison or establishes direct links with the Bureau of Fire
Protection (BFP)
and other government agencies and private
organizations, such as the Safety
Organization of the Philippines
(SOPI), Clark Safety Organizaion, on matters relating to safety.
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Department
Administration
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Rules, Regulations & Discipline

The primary responsibility of the Security Department of MIDORI Hotel
& Casino is to protect people from injury and property form theft, loss
or damage. With an efficient security program and cooperative effort,
this difficult task can be minimized. Although you are not law
enforcement officers, you have the authority and obligation to protect
all guest and property of MIDORI Hotel and Casino complex.
Accomplishing the aforementioned can be best achieved by constant
patrol, vigilant observation and accurate reporting.
As a Security officer, They are official representative of the company
and must make the best possible impression on the people they will
be in contact with.
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Conduct & Performance

a. Standard: Members shall conduct their professional lives so as to
avoid exposing the security department to discredit or disrepute.
b. Responsibilities General: Within the company property, members
shall at all times act to:
i. Protect life and property
ii. Preserve peace and harmony
iii. Prevent crime
iv. Detect and apprehend law violators
c. Duty Responsibilities members are at all times subject to recall to
duty. Members shall respond to lawful orders of superiors and calls for
the security service from patrons.
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d. Neglect of Duty Members shall not commit acts which would
constitute dereliction or neglect of duty.
e. Insubordination: Members shall not commit acts which are
insubordinate. The following acts are prohibited in this section:
i. Failure or refusal to obey a lawful order by a superior
officer.
ii. Language or physical action which is disrespectful,
insolent or abusive
toward a superior officer.
iii. Failure or refusal to inform, report or justify to your
superior officer any
action taken on any security or
organizational matter.
iv. Acts which may disrupt the good order of the Security
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f. Public Criticisms: Members shall not publicly criticize official orders
or instructions, in any manner which is demeaning, defamatory,
obscene or unlawful.
g. Conduct: Towards associates: Members shall at all time treat
superiors, subordinates and associates with respect and courtesy.
h. Orders: Manner of Issuance: Orders from superiors to subordinates
shall be civil in tone, clearly spoken and in understandable language.
i. Unlawful order: Refusal to Obey: No member shall obey an unlawful
order which is contrary to law ordinance or rule of the department.
j. Appeals to Unlawful or improper Order: A member who received an
order shall report it in writing to the Security Executive. The report
shall contain the facts concerning the issuance of the order.
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k. Order: Conflict with Previous Order: When a member receives an
order which is in conflict with a previous order by another superior, he
shall advise the superior issuing the second order of this conflict. The
responsibility to countermand the order rest with the superior issuing
the second order.
l. Soliciting Prohibited: No member shall at any time solicit any gifts,
gratuity, reward or fee where there may be connection between the
solicitation and service (s) rendered.
m. Transactional: Connected to Security matters: All members are
prohibited from buying, selling or trading anything of value from any
complainant, suspect, witness, prisoner or other person involved in
any case which arose from their employment.
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o. Soliciting: Political or Private influence:
Members shall not solicit any person or group of persons to intercede
in their favor with the security executive, in connection with:
promotion, assignments, disposition of pending charges, or other
related matters Reporting Violations
of Laws: members having
knowledge of law violations or violations of these rules by other
members shall report same, in writing, to the security executive.
p. Unauthorized Gifts Disposition: Any unauthorized gift, gratuity,
reward or other items of value that comes into the possession of any
member shall be forward to the office of the security executive with a
written report concerning the circumstances.
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On Duty Conduct
1. Prohibited Activities: Security Personnel are prohibited

from engaging in the following activities while on duty.
a.
b.
c.
d.
e.
Sleeping, loafing, idling

Recreational reading except during meals.
Conducting private business in any fashion.
Carrying newspaper or reading materials during tour of duty.
Gambling
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On Duty Conduct
2. Alcoholic Beverages or Drugs: Restrictions:

a. No personnel shall report for duty or remain on duty while under
the influence of any alcoholic beverage or drugs.
b. No personnel shall drink any intoxicating beverage or use any drug
which is not prescribed by licensed physician while on duty.
c. No personnel , while in uniform, shall enter any place where
alcoholic beverage are served except in the performance of duty duly
authorized by the Security Executive.
d. Members shall not convey, transport, or keep in intoxicating
beverage or illegal drugs into department premises or vehicle.
e. When requested, All personnel of this department shall undergo
spot examination such as breath analyzer and or random drug
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On Duty Conduct
3. ATTENDANCE Attendance shall be adhered to as outlined in the

company employee handbook. Any violation will be subject to the
appropriate disciplinary action.
4. ROLL-CALL Personnel shall report for ROLL CALL at the time and
place specified, properly equipped and ready for duty.
5. FITNESS FOR DUTY Personnel shall maintain the best possible
level of fitness required to carry out their assignments. In later,
security personnel may be required to submit physical examinations
in order to certify their fitness for duty.
6. LOITERING AND IDLING Security Personnel shall not loiter or idle
in any public areas while on duty. They shall not also loiter during off
duty hours.
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On Duty Conduct
8. RELIEF Security Personnel are to remain post and on duty until

properly relieved.
9. MEALS AND PERSONAL BREAKS Meal breaks shall be authorized
by an immediate officer with the least possible interference with
security services.
10. TRAINING ATTENDANCE AND OFFICIAL MEETINGS: Security
Officers shall attend all in-service training sessions at the direction of
the Security Executive. Such attendance when required, is considered
as official duty assignment and a condition of employment. Failure to
attend trainings shall be considered neglect of duties and subject for
sanctions.
11. INSPECTION, DRESS AND EQUIPMENT: The Security Executive may
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On Duty Conduct
12. COURTESY AND PROTOCOL: When meeting in public or in the

performance of duty, all personnel shall conform to the standards of
courtesy.
c. UNIFORM DRESS CODE
1. Regulation of Uniform Required: All members shall maintain
regulated uniforms. Uniform shall be neat, clean and well pressed
at all times.
2. Duty Uniforms: Personnel shall wear their uniforms during their tour
of duty; however management may prescribe other clothing as
required by the nature of duty when a particular personnel is
assigned.
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On Duty Conduct
4. Altering Uniform Prohibited: Uniform shall be tailored of the

material in the style prescribed. Style shall not be altered or changed
in any manner, unless authorized by the Security Executive.
5. Required Equipment When in Uniform: on duty, security personnel
are required to carry the following:
a. Security Department Identification Card
b. Portable Radio with Ear set
c. Notepad Ticker and Pen
d. Pocket Flashlight for Emergency Power Interruption
e. Forms necessary for performing their duties.
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On Duty Conduct
6. Uniform/ Equipment Damage Claim: Any claims for damage to

clothing and or equipment caused by proper performance of duty
shall be made in accordance with departmental policy. All equipment
issued to security personnel shall be accounted to them improper
handling and use that will cause damage to the equipment shall be
subject for deduction on the employees account
7. Personal Appearance: Failure to maintain good hygiene, have a
neat , clean appearance which adversely reflects upon the
individuals competency, efficiency, and pride as a member of the
department and the ability of the company and department to foster
and enhance a professional, efficient, effective image/posture is
prohibited. To this end, the wearing of an improper uniform, failure to
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On Duty Conduct
a. Internal Security Officer (Male)

i. Hair will be kept neat and clean to present a well-groomed
appearance. It will be neatly trimmed and kept above collar. At least
the whole part of the ear is exposed.
ii. Sideburns will be trimmed; they will not be bushy, but worn
straight, with no flair and will not continue below the lobe of the ear.
iii. Moustaches and facial hairs are not allowed.
iv. Dark, light colored glasses are not to be used by the personnel.
Prescription glasses will be allowed.
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On Duty Conduct
v. Male security personnel are not allowed to wear earrings.

vi. T-shirt worn as inner wear shall not be allowed. V-shirt cut style
shall be use for inner shirt.
vii. Uniform - Equipment Maintenance of: All members shall maintain
uniforms and equipment in serviceable condition. Shoes shall be
black as well as inner foot socks to be used.
viii. Fingernails should be trimmed, clean and well buffed. No nail
color is allowed.
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On Duty Conduct
b. Internal Security (Female)

i. Moderate make-up is a must should be uniform. It should be limited
to natural color and lipstick should be limited to shades of red.
ii. Hair longer than the nape must be back. Curly short hair must be
worn and set at all times. Accessories are limited to black/ brown
clips, ribbons and headbands.
iii. Fingernails should be trimmed, clean and well buffed. No nail color
is allowed.
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DEPARTMENT PROPERTY & EQUIPMENT
I. Department Property & Equipment: Personnel are responsible for

the proper care and use of department property and equipment
assigned to them. Damaged or lost property may subject the
responsible individual to disciplinary action.
ii. Damaged Property or equipment shall be reported immediately to
the security office or Security Supervisors.
iii. Buildings: Personnel shall not alter or deface any company
property.
iv. Notices Bulletin Boards: Personnel shall not mark, alter, or deface
any posted notice. Personal notices or announcements shall not be
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CODE OF CONDUCT
1. The reporting to work under the influence of intoxicating

beverages, narcotics or drugs is forbidden, likewise, is the use of said
substance while on duty.
2. Sleeping on the job is prohibited.
3. Refusal to comply with supervisory instructions will result in
immediate disciplinary actions.
4. Security personnel shall not congregate while on duty. Officers shall
work alone unless specifically assigned a partner or when responding
to an emergency. Security Officers assigned adjacent post will keep
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CODE OF CONDUCT
5. Off duty misconduct that materially and adversely affects the job
performance, or tends to bring discredit to the company will not be
tolerated.
6. Workmanship and productivity that is not up to company standards
will not be accepted.
7. Soliciting, procuring or engaging in any immoral acts on company
property is strictly prohibited.
8. Never remove any property either from the company or from
another personnel without due clearance from authorizing office.
SECURITY MANUAL
CODE OF CONDUCT
10. You are never to make false, profane or malicious statements

regarding another employee or the company.
11. Habitual tardiness will not be tolerated.
12. Failure to report for work without just cause, wall of the job during
your shift or failing to be in an appropriate place at a designated time
in prohibited.
13. You are never to create or contribute to unsanitary, hazardous or
poor housekeeping conditions.
14. Horseplay and other such disturbances on company time and
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CODE OF CONDUCT
15. It is the security personnels responsibility to keep updated on all

security materials.
16. Two officers are required when escorting an intoxicant guest.
17. Refrain from approaching suspicious person without assistance.
18. Detained females will be interviewed by two officers when out of
public view. Whenever possible, a female security officer, supervisor
or manager should be present.
19. The chewing of gum and/or the smoking of any form of tobacco in
public view while on duty is strictly forbidden.
20. Officers are to maintain proper physical posture that evokes a
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CODE OF CONDUCT
21. No interviews, press release or personal information is to be given

to the media or general public.
22. Personnel will never willfully neglect disregard or violate any
policy, procedure or regulation established within the Security
Department.
23. Unwelcome sexual advances, request for sexual favors or other
verbal or physical conduct of a sexual nature that has the purpose or
effect of interfering with an employees work performance or creating
an offensive work environment is prohibited.
24. Found items will not be inventoried without a witness.
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CODE OF CONDUCT
25. Gambling in any form by Security/Surveillance personnel is strictly

prohibited.
26. Off duty Security personnel will be prohibited from wearing their
uniform.
27. While off duty, security personnel is advise to avoid to fraternize
with those employees who are working.
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ORGANIZATION STRUCTURE
The Organizational Chart sets forth organizational relationships and
directive authority lines of communications within the Security
Department. Although the organizational chart exhibits the formal
organizational chart represents the formal organization of the
department, indicating positions of supervisory and operative
responsibility, it is not intended as a limiting factor for the
communication required in performing ones job. All positions within
the framework are expected to communicate freely and responsibly
with every other member of the department, and within the company
as necessary to conduct company business.
It is expected, however, that decisions affecting the whole operation
of the department and security functions within the company be
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General Manager
General Manager
Security Executive
Security Executive
Safety Supervisor
Safety Supervisor
Internal Security
Internal
Security
Operations
Operations
Supervisor
Supervisor
External Security
External
Security
Operations
Operations
Supervisor
Supervisor
Administrative
Administrative
Supervisor
Supervisor
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Charg
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Lady Guard
Lady Guard
Security Guard
Security Guard
Lady Guard
Lady Guard
Security Guard
Security Guard
Lady Guard
Lady Guard
Security Guard
Security Guard
Internal Security
Security
Internal
Ofcer
Ofcer
Internal Security
Security
Internal
Ofcer
Ofcer
Internal Security
Security
Internal
Ofcer
Ofcer
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Investigation
Investigation
Supervisor
Supervisor
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SECURITY
OPERATIONS
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duties & responsibilities
SECURITY EXECUTIVE
REPORTS TO : GENERAL MANAGER

JOB DESCRIPTION : Responsible for the overall planning, organizing,
management, direction and control of the Security Department of Midori Hotel &
Casino.
DUTIES and RESPONSIBILITIES
1. Responsible in the direction and control of the Security Department in pursuance of its
mission to protect and secure customers and employees, and to provide safeguards to
resources and property from harm, loss or damage and ensure that casino customers and
employees as well, are free from nuisance and undesirable elements.
2. Sets/formulates department goals and general guidelines/ policies, systems and
procedures in achieving such goals and for standard application in the department.
3. Enforces physical and internal security rules of the House enunciated by Management in
order to insure, protect and keep the integrity of casino amusement and gaming
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ADMIN SECURITY SUPERVISOR

REPORTS TO : SECURITY EXECUTIVE
JOB DESCRIPTION : Assists the Security Executive (Sec-Exec) in handling and overseeing
all administrative aspects of the Department and submits reports, evaluation and
recommendations thereof.
1. Assists the Security Executive (Sec-Exec) in providing direction and control over the
Administrative Unit.
2. Prepares the following:
a. Manpower complement status report and recommends training schedules based on
any vacancy stated on the said reports.
b. Periodic assignment, transfer or rotation of personnel in accordance with existing
policies and procedures.
c. Administrative-related correspondence to/from the other departments requiring
official replies for the approval of the Security Executive.
d. Schedules meetings, agenda, & venues
3. Coordinates and communicates with other divisions/ sections and other corporate
departments on administrative matters. .
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ADMIN SECURITY SUPERVISOR

3. Coordinates and communicates with other departments on security administrative

matters.
4. Acts as the Attendance Coordinator of the department involving strict monitoring and
implementation of all forms and/or documents required by the attendance monitoring
system;
5. Reviews / checks reports / documents prepared / endorsed by the Administrative
Assistants.
6. Integrates and prepares the Departments reports / plans and programs for the
Company Annual Planning.
7.
Performs other duties as may be assigned / directed by the Superiors.
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SAFETY SUPERVISOR

JOB DESCRIPTION : Assists the Security Executive in the development of safety standards
in response to the Department's mission to provide protection for the clientele, employees
and assets.
1. Acts as Staff Adviser of the Security Executive on matters pertaining to Safety.
2. Plans, directs, monitors and coordinates activities of the Division.
3. Ensures adherence to safety policies, controls, rules and regulations and procedures by
all concerned.
4. Receives reports, acts on them and/or reviews them before submitting his
recommendations and/or report of action(s) taken to the Security Executive.
5. Recommends improvement/upgrading of safety programs as the need arises, including
the procurement of special safety equipment or tools.
6. Evaluates performance of Safety Division personnel and recommends reclassification of
status, if necessary.
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SAFETY SUPERVISOR
7. Prepares and implements Safety Training Program for MIDORI HOTEL & CASINO.
8. Maintains an Accident/Incident Record System which includes accident analyses, reports
on injuries and post-accident measurement of results.
9. Monitors and maintains safe and healthy working conditions in the casino.
10. Assists in the preparation or drafting of safety or contingency plans.
11.
Conducts
study
on
proposed
safety
innovations
and
submits
his
evaluation/recommendations to the Security Executive for approval or endorsement to
higher management.
12. Represents the Security Executive in meetings, conferences, and discussions
concerning safety as required.
13. Performs other duties as may be assigned / directed by the Superiors.
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INVESTIGATIONS SUPERVISOR
JOB DESCRIPTION : Conducts investigation or inquiry to customers and / or employees

reported to be violating House Rules, Company policies and procedures.
DUTIES AND RESPONSIBILITIES
1. Conducts interview / investigation / inquiry of customers invited to Security Office for
misbehavior / violation of House Rules.
2. Conducts investigation of cases involving employees violating House rules and
procedures and other irregularities, anomalies, or connivance between / among
employees / customers in the gaming or non-gaming areas and submits to the Security
Executive appropriate reports after the investigation.
3. Prepares Daily Operations Reports (DORs).
4. Receives and safekeeps lost and found chips, cash, tokens, items and unclaimed
deposited items and turns over the same to the Finance Section or Property Division as
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5. Prepares conditional restriction / suspension orders of erring customers or as requested

by their relatives, or the lifting orders of the same.
6. Assists in the turnover of customers or employees involved in any police-related cases,
to the nearest police station for proper disposition.
7. In lieu of the Internal Security Supervisor for Investigation, conducts General Orientation
on Casino House Rules and Regulations to new personnel of F&B concessionaires and other
non-organic personnel, prior to their deployment to the casino.
8. Protects the interests of Casino through the conduct of impartial investigation of cases
brought to his / her attention.
9. Upholds the constitutional rights of individuals who are subjects of investigation.
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10. Conducts investigation of cases promptly and efficiently for their speedy disposition.
11. Keeps case-related data confidential.
12. Acts as mediator and defuses tension arising from any kind of misunderstanding
between and among employees and customers.
13. Apprises invited customers of House Rules and Regulations.
14. Reviews and verifies incident / observation reports submitted by Security personnel
assigned in the gaming and non-gaming areas.
SECURITY MANUAL
INTERNAL SECURITY OPERATIONS SUPERVISOR

JOB DESCRIPTION : Responsible for the proper enforcement of security policies, rules and
regulations within his area of responsibility.
1. Checks and records the attendance of security personnel and ensures the proper
strength and manpower of his /her duty shift.
2. Conducts briefing to incoming Security Staff.
3. Designates the areas of assignment of Security Staff under his/her jurisdiction and
supervises / coordinates their activities.
4. Accounts for the presence of Security personnel under his / her area of responsibility
during their tour of duty.
5. Acts on problems brought to his/her attention concerning the security of the Gaming,
Slot Machine, Treasury and Processing Point Areas.
SECURITY MANUAL

6. Reports the unusual incidents and activities brought to his/her attention by the Security
staff.
7. Acts as reliever in his area of responsibility in absence of the regular Security Staff/
reliever.
8. Takes custody of the capital room key and witnesses the withdrawal or safekeeping of
capital boxes.
9. Takes custody of the abloy keys and SM controller box keys at the SM Arcades and VIP
Clubs.
10. Performs other functions as directed by his/her superiors.
SECURITY MANUAL

Gaming Areas (Regular)
1. Witnesses the opening of capital room and the withdrawal of table capitals, oversees the
delivery of the same to the gaming areas and signs the capital withdrawal slip.
2. Identifies the Pit Officer on duty in his / her AOR upon assumption of duty.
3. Supervises and coordinates the activities of Security Staff in his / her area assignment
and assists them in their monitoring and witnessing functions.
4. Supervises the break time of Security Staff assigned to him / her and acts as reliever in
the absence of a regular Security Staff reliever.
5. Ensures that all Security Staff under his / her supervision are accounted for at all times.
.
SECURITY MANUAL

6. Coordinates with Pit Officer and Surveillance Division on matters affecting security and
safety of customers and employees in his / her assigned area.
7. Reports any unusual incident or observation brought to his / her attention.
8. Reviews / edits all reports of Security Staff under his / her supervision.
9. During closing of areas, ensures that all capital boxes are accounted for before
safekeeping inside the capital room. For areas where capital boxes are retained at the
gaming tables, ensures that the area is cordoned off and restricted from entry of
unauthorized persons.
10. Ensures proper turnover of duties and responsibilities to the incoming Internal Security
SECURITY MANUAL

Gaming Areas (VIP)
1. Witnesses the opening of capital room and the withdrawal of table capitals, oversees the
delivery of the same to the gaming areas and signs the capital withdrawal slip.
2. Identifies the Pit Officer r on duty in his / her Area Of Responsibility upon assumption of
duty.
3. Supervises and coordinates the activities of Security staff in his / her area assignment
and assists them in their monitoring and witnessing functions.
4. Identifies and establishes the profile of VIP players.
5. Ensures that only the VIP players and other customers authorized by the management
can enter and access the VIP Areas.
SECURITY MANUAL

Gaming Areas (VIP)
7. Ensures that all Security Staff under his / her supervision are accounted for at all times.
8. Coordinates with Pit Officer and Surveillance Division on matters affecting security and
safety of customers and employees in his / her assigned area.
9. Reports any unusual incident or observation brought to his / her attention.
10. Reviews / edits all reports of Security staff under his / her supervision.
SECURITY MANUAL

Slot Machine Area
1. Supervises and coordinates the activities of all Security Staff in the slot machine area
and assists them in the performance of their duties.
2. Reports any unusual incidents or observations brought to his / her attention.
4. Coordinates with Slot Manager on matters affecting security and safety of customers and
employees.
5. Reviews / edits all reports of Security Staff under his / her supervision
SECURITY MANUAL

Slot Machine Area
6. Signs jackpot slips and acts as witness in the awarding of SM jackpots depending on the
amount as prescribed in the jackpot payout procedures.
7. Supervises the Security Staff in the collection of filled bill stackers and delivery of the
same to Treasury Office to prevent irregularities or procedural deviations and to ensure the
security of the cash filled stackers.
8. Withdraws and secures the SM validator key from the Security Office prior to the
collection of bill stackers.
Supervisor.
SECURITY MANUAL

Treasury Area
1. Supervises the Security Staff and SGs posted inside the Treasury area.
2. Monitors the conduct of soft counting and supervises the security staff assigned therein.
3. Supervises the receiving of filled dropboxes / bill stackers delivered to the Treasury Office
from the gaming / slot machine areas.
4. Checks / verifies / edits all Security Staff reports on incidents / observations inside the
Treasury Area.
5. Reports immediately any suspected irregularity or any shortage / overage in the Treasury
capital.
SECURITY MANUAL

Treasury Area
6. Conducts inspection of security logbooks of every post inside the Treasury Office.
7. Checks all keys under the custody of Security Staff assigned at Treasury Office.
8. Responsible for the key of the Treasury Door at SM and VIP ,
9. Responsible for the key to the SM / Table meter box
Supervisor.
SECURITY MANUAL

Treasury Area
6. Conducts inspection of security logbooks of every post inside the Treasury Office.
7. Checks all keys under the custody of Security Staff assigned at Treasury Office.
8. Responsible for the key of the Treasury Door at SM and VIP ,
9. Responsible for the key to the SM / Table meter box
Supervisor.
SECURITY MANUAL
EXTERNAL SECURITY OPERATIONS SUPERVISOR

JOB DESCRIPTION : Administers and manages the SG Detachment and its assigned
personnel .
1. Supervises the operation and activities of security guards assigned to his detachment.
2. Implements rules, regulations and policies on security matters.
3. Orients all security guards under his command in order to keep them well-informed and
posted on security matters.
4. Conducts monthly personnel inspection and periodic inspection of guards on post.
5. Identifies, advises and develops qualified SGs/LGs for advancement, and inversely, to
correct, guide or weed-out sub-standard recidivist SGs/LGs.
6. Coordinates with other law enforcement units/agencies and Barangay authorities within
his area of responsibility, as may be authorized by the Security Executive.
SECURITY MANUAL
INTERNAL SECURITY OFFICER

REPORTS TO : SECURITY SUPERVISOR
JOB DESCRIPTION : Performs duty assignments at the gaming and / or non-gaming areas
to prevent irregularities, misbehavior, illegal transactions and other anomalous activities
among employees and customers. .
1. Provides security and police presence in the gaming and non-gaming areas to maintain
peace and order and prevent the commission of any crime or disorder or any breach of
security that may disrupt casino operations.
2. Performs monitoring functions at the gaming or non-gaming areas to prevent
irregularities, misbehavior, illegal transactions and other anomalous activities among the
employees and customers and apprehend the guilty parties.
3. Reports to his / her superior unusual incidents and observations that occur within his/her
area of responsibility.
4. Acts as witness / escort / representative of internal security during capital inventory,
table fill, credit, exchange, shuffling of cards and other casino transactions concerning
money and cards within the gaming area which require a Security Staff as witness.
SECURITY MANUAL


5. Acts as witness / escort during tokens collection and counting, collection and delivery of
cash-filled bill stackers, opening of slot machines by SM personnel for service or preventive
maintenance, awarding of jackpots, slot fill and other similar transactions within the SM
area which require a Security Staff as witness.
6. Performs escorting functions during delivery of capital boxes to and from Capital Rooms,
of chips to and from the Treasury Offices, transfer of cash, chips, or tokens from one place
to another, movements of Treasury abloy keys, etc.
7. Serves as escort / witness during turnover / pick up of chips / tokens / doubtful bills /
treasury related keys / locks from / to Treasury (vice versa) together with a Treasury
Supervisor .
8. Acts as witness / security escort home visits, hospital evacuations, delivery of new cards
or cutting of used cards, and other official activities that require the presence of a Security
SECURITY MANUAL

9. Renders skeletal security duty inside the casino during suspension of casino operations.
10. Performs other duties as may be assigned / directed by the Superiors.
SECURITY MANUAL

1. Witnesses the opening / closing of the gaming tables and checks the completeness of
the chips capital.
2. Monitors customers in his / her assigned area and reports any unusual observation to his
superiors. His / her monitoring functions shall include the following:
a. distinguishes between playing and non-playing customers
b. Checks for the presence of any restricted / suspended personalities and informs the
Internal Security Supervisor for appropriate action
c. watches out for moochers, drop-bettors, pickpockets, chip grabbers, bag-lifters,
swindlers and other suspicious / unscrupulous characters.
d. Watches out for unruly / quarrelling customers
e. watches out for any illegal or criminal activities
SECURITY MANUAL

3. Coordinates with the Pit Officer in case a customer will be invited to the Investigation
Section for inquiry / questioning due to misbehavior or violation of House rules and
regulations.
4. Attends to customers who are in need of medical assistance.
5. Advises customer to be careful with their belongings such as bags, cellphones, chips,
wallet, etc. Attends to queries / complaints of customers promptly.
.
SECURITY MANUAL

6. Monitors movement of employees in his/her assigned area to prevent occurrence of

irregularities such as connivance with customers, passing of chips, intentional
overpayment, cheating, etc.
7. Monitors table transactions to prevent the commission of procedural deviation or
infraction or any intentional violation of House rules and procedures by employees such as
inattentiveness, fancy dealing, tip hustling, etc., which may affect the interest of the
House.
8. Acts as witness in the rectification on any table infraction by Pit Officer and renders a
written report thereof.
9. Assist the Table Fill and Credit transactions.
SECURITY MANUAL

10. Witnesses Table to Table and Table to Treasury Exchange transactions at the Gaming
Area.
11. Escorts / witnesses the turnover of pulled-out dropboxes from gaming tables to Treasury
Office.
12. Checks and inspects closed gaming areas.
13. Ensures proper turnover of duties and responsibilities to the incoming Security Staff.
SECURITY MANUAL

Gaming Areas (VIP)
1. Witnesses the opening / closing of the gaming tables and checks the completeness of
chips capital.
2. Monitors customers in his / her assigned area and reports any unusual observation to his
superiors. His monitoring functions shall include the following:
a. Distinguishes between playing and non-playing customers / VIP and non-VIPs /
bodyguards / financiers, runners, etc
b. Checks for the presence of any restricted / suspended personalities and informs the
Internal Security Supervisor for appropriate action
c. Watches out for moochers, drop-bettors, pickpockets, chip grabbers, bag-lifters,
swindlers, and other suspicious / unscrupulous characters.
d. Watches out for unruly / quarrelling customers
e. Watches out for any illegal or criminal activities
SECURITY MANUAL

Gaming Areas (VIP)
3. Coordinates with Pit Officer & Surveillance Division in case a customer shall be invited to
the Investigation Section for inquiry / questioning due to misbehavior or violation of House
rules and regulations.
5. Advises customer to be careful with their belongings such as bags, cellphones, chips,
wallet, etc.; Attends to queries / complaints of customers promptly
6. Monitors movement of employees in his/her assigned area to prevent occurrence of
irregularities such as connivance with customers, passing of chips, intentional
overpayment, cheating, etc.
SECURITY MANUAL


Gaming Areas (VIP)
7. Monitors table transactions to prevent the commission of procedural deviation or
infraction or any intentional violation of House rules and procedures by employees such as
inattentiveness, fancy dealing, tip hustling, etc., which may affect the interest of the
company.
8. Acts as witness in the rectification on any table infraction by Pit Officer and renders a
written report thereof.
9. Identifies and establishes the profile of VIP players.
10. Ensures that only the VIP players and other customers authorized by the management
can enter and access the VIP Areas.
11. Limits the entry of non-playing companions of VIP players in the VIP Area.
SECURITY MANUAL

Gaming Areas (VIP)
12. Checks and inspects the closed VVIP areas.
13. Assists the Table Fill and Credit transactions.
14. Witnesses Table to Table and Table to Treasury Exchange transactions at the Gaming
Area.
15. Escorts / witnesses the turnover of pulled-out dropboxes from gaming tables to Treasury
Office.
Officer.
SECURITY MANUAL

Card Shuffling Room
1. Witnesses the shuffling of sets of cards to ensure that proper shuffling procedures are
observed and signs the shuffle witness.
2. Escorts the card shuffler or card shuffler supervisor and witnesses the exchange /
replacement of damaged, stained, marked or questionable playing card/s or deck/s at the
gaming table as well as other card transactions / deliveries to and from the Card Shuffling
Room
3. Witnesses the immediate sorting of cards at the Card Distribution Room
SECURITY MANUAL

Slot Machine Area
1. Monitors the movements of customers to preclude any unusual incident or violation of

House rules and regulations and to prevent irregularities such as machine rigging, stealing
of unattended credits and TITO vouchers, etc.
2. Monitors movements of employees in his / her assigned area to prevent occurrence of
irregularities such as connivance with customers, passing of tokens, cheating, etc.
4. Monitors slot machine transactions to prevent the commission of procedural deviations
which are detrimental to the interest of the company.
SECURITY MANUAL

Slot Machine Area
5. Advises customers to be careful with their belongings to preclude theft.

6. Acts as witness during the awarding of Slot machine jackpots in accordance with existing
payout procedures for payment validation utilizing handpay meter.
7. Acts as witness in the cancellation and resetting of SM jackpots,
5. Performs witnessing function for the following:
a. Repair of defective machines, cashbox door locks, credit meter display, or during
preventive maintenance.
SECURITY MANUAL


Slot Machine Area
b. Opening of slot machines during slot fill.
c. Signs as witness on the stacker machine reading form accomplished by Slot
Service
Assistant II prior to collection of bill stacker.
6. Performs escorting function during the following:
new
a. Movement of filled / empty stackers to and from Treasury Office

b. Replacement of defective abloy/reset keys
c. For customers who win big jackpots upon request
d. Transport of defective fortlocks for turnover to Treasury Office and issuance of
ones.
e. Ensures the correctness of meter reading before and after bill stalker collections.
SECURITY MANUAL

Slot Machine Area
f. Ensures that there are no customers playing the machines or loitering around the
SM area while collection is ongoing.
g. Checks all cashboxes to make sure that no tokens are left uncollected before the
cabinet doors of the cashboxes are locked, and that the flat bars are placed across the
cabinet doors with locks at both ends.
SECURITY MANUAL

Slot Machine Area
8. Acts as witness / escort during the collection of filled bill stackers and delivery of the
same to the Treasury Office.
9. Renders a report on any observation/incident that may transpire during his / her tour of
duty.
10. Signs progressive jackpot receipts (Link Machines) and jackpot slips with discrepancy
on its meter reading.
11. Signs the yellow copy of jackpot receipts during the 2nd level validation.
12. Witnesses the pull-out, relocation and replacement of slot machines.
SECURITY MANUAL

Treasury Frisking Area
1. Allows entry / access to Treasury Office of the following authorized personnel :

2. Conducts thorough frisking on authorized personnel coming in / out of Treasury office
except for the high level officers as per advise by the management.
3. Ensures that all prohibited items or personal belongings of employees are not brought
inside the Treasury area.
4. Records in the Security logbook the entry / exit of all authorized personnel to / from
Treasury Office. Casino personnel from other Divisions / Departments bringing in
memoranda and other documents to Treasury are allowed entry up to the frisking area
unless proper clearance is given by the approving authority.
SECURITY MANUAL

5. Ensures that all authorized personnel entering the Treasury area are wearing the
prescribed uniform and company ID
6. Sandals, slip-ons, boots, belts, pants with outside fold at the bottom are not allowed
7. No pockets for personnel; other persons authorized to enter the Treasury area should
have their pockets sealed by SG / SS on duty at the frisking area.
.
8. Inspects thoroughly all items brought in / out of the Treasury Office.
9. Ensures that all chips/cash brought in / out the Treasury Area are placed in a locked steel
box and escorted by a Security Staff.
SECURITY MANUAL


10. Monitors and records all movements of cash, checks, chips / tokens transactions from /
to and within Treasury area.
11. Records all equipment / materials brought in / out of the Treasury office and tallies it
with the corresponding transmittal slip
12. Logs the withdrawal of refill room key and records the transaction in the logbook.
13. Records all empty / filled dropboxes and bill stackers brought in / out of the Treasury
Area.
14. Checks tips received by Treasury personnel before these are dropped in tip boxes.
15. Reports immediately any suspected irregularity to the duty Internal Security Supervisor
16. Renders a report on any observation/incident that may transpire during his / her tour on
SECURITY MANUAL


Money Counting Room
1. Conducts thorough frisking on all authorized personnel going in/out of the Soft Counting
Room (SCR).
2. Ensures that all authorized personnel are wearing the prescribed soft counting gown,
slippers and ID before entering the SCR.
3. Witnesses the opening of table dropboxes / bill stackers and ensures that there are no
chips /
cash left therein
4. Monitors the activities of personnel during:
a) opening of dropboxes/bill stackers
b) sorting (counting) bundling of dropbox / bill stacker contents
SECURITY MANUAL

Money Counting Room
5. Witnesses the withdrawal / deposit of Abloy keys and dropbox / bill stacker and records
the date, time, meter reading and purpose of the opening / closing of the abloy key
metered box to be initialed by the authorized personnel
6. Witnesses the transfer of Abloy keys to / from the Key Box and records the date / time
of the opening or closing of the Key Box. to be initialed by the Security Supervisor &
Treasury Officer.
7. Witnesses the verification and segregation of the total Drop Box Count (payment of refill
and net winnings for deposit, if any) by the Treasury Officer.
8. Witnesses the verification of the payment of refill and net winnings for deposit
SECURITY MANUAL

Money Counting Room
9. Witnesses the receiving of the filled table dropboxes / SM bill stackers delivered to the
Treasury Office, in the absence of an Security Staff reliever.
10. Records and witnesses the issuance of empty dropboxes and bill stackers and ensures
that all these are accounted for.
11. Reports immediately any suspected irregularity to the duty Security Supervisor.
12. Renders a report on any observation / incident that may transpire during his / her tour
of duty.
13. Ensures the proper turnover of duties and responsibilities to the incoming Security Staff
should the soft counting remain unfinished and continue on to the next shift.
SECURITY MANUAL

Cage / Cashier
1. Conducts thorough frisking on every authorized personnel entering / exiting the Cage /
Cashiers Booth.
2. Ensures that all prohibited items are not brought inside the booth.
3. Records in the Security logbook the entry / exit of all authorized personnel to / from the
booth.
4. Ensures that all chips / cash brought in / out of the booth are placed in a locked steel box
and escorted by a Security staff.
5. Monitors all movement of cash / chips / transactions to / from and within the booth.
SECURITY MANUAL

Cage / Cashier
6. Records all cash / chips / token transaction brought in / out of the booth.
7. During retrieval / return of Cashiers shortages / overages, acts as escort / witness during
retrieval / return of amount from / to customer in the Gaming / SM Areas.
8. Witnesses and records the coin counting machine serial number and its cumulative
meter reading, indicating the total number of tokens tubed for possible shortage or
overage, in case the treasury officer is unable to go to the Slot Booth.
9. Witnesses the awarding of jackpots, and ensures that said transactions are accurately
paid out by the Teller.
10. Monitors tellers transactions in the booth
SECURITY MANUAL

Cage / Cashier
6. Records all cash / chips / token transaction brought in / out of the booth.
7. During retrieval / return of Cashiers shortages / overages, acts as escort / witness during
retrieval / return of amount from / to customer in the Gaming / SM Areas.
8. Witnesses and records the coin counting machine serial number and its cumulative
meter reading, indicating the total number of tokens tubed for possible shortage or
overage, in case the treasury officer is unable to go to the Slot Booth.
9. Witnesses the awarding of jackpots, and ensures that said transactions are accurately
paid out by the Teller.
10. Monitors tellers transactions in the booth
SECURITY MANUAL
EXTERNAL SECURITY GUARD

JOB DESCRIPTION : Provides security to MIDORI HOTEL & CASINO. Inspect personal
effects of all customers, casino and F&B employees coming in and out of the area. Enforces
orders or special instructions from officers and management and reports any unusual
incident that may occur within his area of responsibilities.
A. Main / Customer Entrance / Exit
1. Conducts a thorough but courteous frisking of customers and / or guests entering the
gaming area.
2. Makes proper accounting and recording of customers entering the gaming area and
makes the hourly customers' attendance report.
3. Enforces the age limit on customers.
4. Prevents the entry of banned personalities.
5. Accost customer bring in/out chips to/from the casino premises and report the same to
his superiors.
6. Denies entry of persons under the influence of liquor and/or prohibited drugs.
7. Prohibits entry or use of prohibited deadly weapons or any sharp / pointed object.
SECURITY MANUAL

B. Lobby Guards
1. Checks on all persons entering the building for the purpose of identifying them, knowing
their purpose and listing them in the logbook for visitors. This logbook shall include the
time of entry and exit, date, person to be visited and purpose.
2. Conducts a thorough, but courteous inspection of personal effects on all visitors/guest or
customers entering the building/casino and disallow entry of prohibited items.
C. Employees Entrance / Exit
1. Conducts a thorough but courteous body frisking, bag / package inspection to incoming
and / or outgoing employees, janitors, concessionaires, etc.
2. Enforces No ID, No Entry policy.
3. Prohibits entry of employees, guest, visitors and concessionaires who are not properly
dressed/attired and under the influence of liquor.
4. Prohibits employees on duty to leave the premises without proper authority.
5. Performs such other duties as his superior may direct.
SECURITY MANUAL

D. Employees Depository / Info Counter
1. Properly screen / process visitor/s of officers or employees on duty. Some basic data /
information (i.e. complete name, address, telephone number, etc.) about the visitor/s must
be properly recorded. Likewise, the officer or employee being visited must be properly
informed of the visit and whether the concerned officer or employee is willing to see the
visitor.
2. Checks / inspect, receive and secure personal belongings or properties deposited by
employees. Deposited items that are perishable / consumable must be retrieved after the
employees duty. For proper accountability, claim tags must be issued.
3. Performs such other duties as his superior may direct.
E. F & B Friskers
1. Conducts a thorough but courteous body frisking of F&B personnel coming in and out of
the gaming area.
2. Performs other duties as his superior may direct.
SECURITY MANUAL

F. Vehicle Entrance / Exit
1. Directs and control vehicles coming in and out of the installation.
2. Witness properly all incoming and outgoing deliveries, and checks personal items being
brought in and out by employees.
3. Prohibits employees from going out of the casino premises during working hours, except
at designated areas, and to record in the logbook and report to the Security Office of such
employees.
4. Performs other duties as his superiors may direct
SECURITY MANUAL
STANDARD SECURITY
OPERATIONS PROCEDURE
SECURITY MANUAL
TABLE GAMES
I. FILL TRANSACTIONS:
Casino /Pit Officer will inform the Treasury Department for additional chips for the float
of the respective table
The F/C Room will prepare the necessary documentation for the release of chips and
will inform surveillance for the transaction.
Treasury department will inform the internal security regarding the fills transaction.
The security fix post at Treasury/Cage shall advice another internal security Officer for
the Fills Transaction and proceed to F/C room.
Vault Clerk/Teller will spread all the chips at F/C room (Fills Credit Room) for an I.S. to
verify and double check.
SECURITY MANUAL
TABLE GAMES
I. FILL TRANSACTIONS:
After confirming the number of pieces and signing all appropriate documentations, the
internal security will advice Surveillance for Fills Transactions, then proceed directly to the
pit stand, correct table number and wait for the Pit Officer arrival.
After the Pit Officer arrives, the I.S. will be escort to the table and wait for the proper
clearance for the chips to be place on the top of the table.
When given clearance, the internal security will remove the cover of the unlocked chip
carrier and the table dealer will start verify/counting of chips.
Gaming, Treasury, internal security will sign the document and the chips will be place
inside the float by the dealer. Do not leave the table until the chips are inside the
float.
Internal Security will get a copy of the said transaction and the empty chip box carrier
will be brought back to the F/C Room.
SECURITY MANUAL
II. CREDIT TRANSACTION
TABLE GAMES
VI. Pit Officer will inform the Treasury department, Gaming and Internal security that a
certain gaming table is now ready to transport chips back to the F/C Room.
The F/C Room will prepare all necessary document and will give to the Internal Security
together with the chip carrier and trays and will proceed to the designated Pit and Table.
The Table Dealer will remove all the chips to be credit, from the float this will witness
by the Pit Officer and confirm by signing the document with the concern personnel. The
Dealer will put the chips to the trays and then placed in the chip carrier. The Pit Officer
will lock the Carrier,
Upon Delivery The internal security will inform Surveillance for the credit transaction
then delivered back to F/C Room to verify/prove. Do not leave the F/C Room until all chips
were put inside the drawer.
Wait for the Vault clerk/Teller to sign the document after completing the said
transaction and give it back to the pit stand were the transactions has been made.
End of Transaction
SECURITY MANUAL
TIP WITNESSING
Tip transactions should be escorted and witness by internal security.
Receiving a tip from guest should notify to the surveillance on the designated area.
Witness and conduct tip collection on all gaming tables and will inform by Pit Officer.
The Gaming will conduct counting of tip that has been collected in all gaming tables
with the presence of the security.
After counting all the tip cash/chips, the internal security will put into the tip Trolley,
locked and turnover to Treasury for final accountability.
SECURITY MANUAL
SLOT MACHINES
Slot Machine transactions should be witness by internal security and inform Pagcor.
ex: a. Maintenance (slot technician/ attendant)
Only monitors/witness when conduct by the slot attendant/slot technician
b. TITO Ticket Refill (Ticket in Ticket out)
Refilling of TITO Ticket for the Slot machines will conduct by the Slot Attendant/Slot
Officer witness by a internal security
c. Break seal/Seal Back
Inform Surveillance regarding the Break Seal/Seal Back Transactions
Monitor/Witness with the transaction (break seal/seal back).
d. Pagcor Random checking
Inform Surveillance for the Pagcor random check.
Witness/monitor when conducting transaction.
e. Bill/ticket jam Stacker verification ( Any Bill/Ticket jammed from patron, it should be
surrendered to slot and return to the Patron.)
Internal Security should inform the surveillance of every transactions.
Internal Security Officer will inform I.S. Supervisor, Slot supervisor/Slot Officer, Pagcor,
Casino shift Officer and Surveillance for the Slot Machine Progressive Jackpots and Jackpot
controller to be reset.
Internal Security Officer will inform I.S. Supervisor Pagcor, Slot Officer, Casino Shift
Manager for (Emergency Bill Stacker pullout for verification)
SECURITY MANUAL
I. Drop box Issuance (Empty Drop Box)
TREASURY
Drop Box issuance /collections at exactly 0430H Internal Security Supervisor will inform
Pagcor, Gaming Treasury for commencing Drop Box issuance and collections.
I.S. Supervisor will advice Surveillance for the Drop Box issuance collection.
Internal Security will assist the Vault clerk with the loaded trolley near the treasury.
Internal Security will get the Drop Box key to the treasury and inform the surveillance
for the transaction.
Upon issuance, The Internal Security will place empty boxes under the table where in
the drop box is located (by sequencing) . Vault Clerk witness and check each drop box
issued in the checklist one by one (drop box number against the table number) until its
completed.
Signatures of the Gaming, Internal Security, Treasury representatives are obtained.
After issuance completed VC/Internal Security will inform Gaming to proceed the Drop
Box Collections.
SECURITY MANUAL
II. Drop Box Collections
TREASURY
Vault Clerk together with internal security must be at the pit (authorized) area. Pit
Officer drop box key to use and start for the collections.
Drop Box will be collected upon sequencing procedures from highest to lowest drop box
number and should be different color from the drop box issued.
ex. RED issuance
BLUE collection
Make sure that all drop box are loaded correctly in the assign trolley by the internal
security.
Signatures of all concern department representatives must be obtained in the checklist.
The Internal Security will assist the Vault Clerk to push back the collected Drop Box in
the trolley near the Treasury main entrance.
The Drop Box key shall be returned to the Vault Clerk / Treasury
SECURITY MANUAL
Drop Box Partial Collections
TREASURY
Pit Officer will inform internal security and treasury for the partial collection of Drop Box.
Internal Security shall inform the Surveillance, Pagcor stating the drop Box number and
table number for partial issuance & collection.
Internal Security supervisor will get the key to the treasury to conduct and perform the
partial Drop Box issuance and collection.
The color of Drop Box to be issued shall be different from the two color coded Drop Box
that we are using.
Obtained complete signatures of every concerned department in the issuance &
collection chick list.
End of Transaction.
SECURITY MANUAL
TREASURY
III. Slot Bill Stacker Issuance (Empty Stackers)

Time follows after Drop Box Issuance and collection.
Security Supervisor will inform the Treasury, Surveillance and Pagcor, Slot Officer
commencing the issuance and collections.
Security Supervisor will advice Surveillance for the Stacker Issuance/Collections
Security Supervisor will get the Slot Stacker key to the Treasury.
Internal security will assist the Vault Clerk to push the Stacker Trolley and proceed for
issuance of Slot Stackers to the designated slot machine by their Color Coding Scheme
and number procedure. (by sequencing)
Make sure to witness and monitor all Bill stackers are issued properly by I.S..
Make sure that all signatures of the concern department representative are obtained.
End of Slot Bill Stacker issuance transaction.
SECURITY MANUAL
V. Slot Bill Stacker Collections
TREASURY
Internal Security must be at the (authorized) Slot area together with the Vault Clerk.
Bill Stackers will be collected by Areas and simultaneously and make sure that Bill
Stacker must be different from the color that was issued.
color coding scheme
ex.
Blue - Issuance
Red - Collection MIDORI HOTEL
Internal security must check and witness each stacker that was collected
After Bill stacker collections completed, signatures of all the concern department must
be obtained in the checklist.
Internal Security will assist The Vault Clerk to push back the collected Bill stacker in the
Trolley near the treasury main Entrance.
The Slot key shall be returned to the Vault Clerk / Treasury
End of Transaction.
SECURITY MANUAL
TREASURY
VI. Partial Stacker Collection (Full Stackers/Bill )

Slot department shall inform all the concern dept. for partial collection of Bill Stacker.
Internal Security shall inform the surveillance, Pagcor personnel, Casino shift manager
for the stating Slot Machine number and Stacker number.
The Partial Bill Stacker must be different from the two color coding that is being used.
I.S. Perform the Bill Stacker Issuance and collection( this refers to the issuance and
collection procedures)
Upon collection, full Bill Stacker must deliver back in the Money Counting Room. (TO
and VC performs the emergency counting).
Obtained complete signatures of all department concerned personnel in the issuance
and collection of Bill Stackers checklist form.
SECURITY MANUAL
TREASURY
VII. Bill/Ticket Jam Verification (CMR) Credit Meter Reading

Internal Security will inform Slot Supervisor for possible Bill/Ticket Jam
Internal Security will Inform Surveillance regarding transactions.
Once the money of the patron did not credit to the machine, The Slot
manager/Supervisor will Also checks the Credit Meter Reading with the presence of
internal security for verification.
Slot Supervisor/Manager will inform Casino shift manager and Pagcor personnel to
check the Bill Stacker and proceed to the Treasury for verification and escorted by a
internal security
After verification the Vault clerk will bring back the Stacker to the Slot machine escorted
by the Internal Security.
End of Transactions.
SECURITY MANUAL
VIII. BANNING AND LIFTING PROCEDURE
The concerned Internal Security prepares the conditional restriction order based on the
house rules violations/offense committed by a guest/patron
The conditional restriction is coursed through the Casino operations it is for their
concurrence.
If the casino operations concurs with the restriction order, it is then forwarded to the
General Manager for approval.
Upon approval of the GM; the restriction order is transmitted to Internal Security
Department for further review and recording to ensure that there is no duplications. The
restriction order is immediately enforceable at the casino concerned.
Upon review and recording, The Internal Security Dept. reproduce enough copies of the
restriction order for dissemination and implementation.
Upon receipt of the restriction order from Internal Security Department, The
management ensure its implementation.
SECURITY MANUAL
FILING OF BANNED/RESTRICTION ORDER

The photo of Banned person is detached on the document and labeled indicating the
name, ID number, album code and scanned.
The photo is labeled, the Photo is filed in a color-coded album while the conditional
Banning/Restriction order is filed in the designated file folder.
SECURITY MANUAL
IX. PROCEDURE IN LIFTING BANNED ORDER

Security Department receives request for lifting of Banning order from the Pagcor.
Security Department prepares lifting order based on the evaluation of the request of
concerned party.
The lifting order is coursed thru Operations for their concurrance.
If the operation concurs with the lifting order, it is then forwarder to the General
Manager for endorsement to the Security Executive.
Upon review and evaluation, the Security executive signs the lifting order for
dissemination to the Security Department and other department concerned.
Upon receipt of the lifting order from the Security Department, ensure it's
implementation.
SECURITY MANUAL
4. Flow of Communication (Incoming Documents)
a) Security Supervisor for Admin receives documents from other Departments. The
document is stamped received indicating date and time received. A routing slip is
attached to the routine documents while the documents that need immediate action are
placed separately in a priority folder.
b) Document is routed to Security Executive, SD for instruction.
c) Security Supervisors shall provide copies of documents to concerned Units/Divisions for
information, reference and proper disposition.
d) Documents with marginal note of the Security Executive, SD shall be distributed to
concerned Units/Divisions for proper disposition and prompt action, otherwise documents
are routed to SDs Officers for information.
e) Documents that have been acted upon or already noted are then filed accordingly.
SECURITY MANUAL
5. Flow of Communication (Outgoing Documents)
a) Documents of SDs Units/Divisions for signature of the Security Executive, SD (2
copies) are forwarded to the Admin Unit for processing.
b) Admin personnel shall place the same in a priority folder and route to the Department
Managers for correction, information and initials. If with correction, the documents will be
returned to the originating units/divisions concerned for appropriate action.
c) The documents will be forwarded to the Office of the Security Executive, SD for
signature. If with correction, the documents will be returned to the originating
units/divisions concerned for appropriate action.
d) Once the Security Executive, SD affixes his signature, the documents are entered in
the outgoing logbook and transmitted to the concerned addressees or to HRDD Message
Center,
e) The receiving copies of the documents and attachment, if any are retained and filed
accordingly.
SECURITY MANUAL
Filing of Documents
a) The Security Staff I receives from the Security Assistant all documents to be filed.
b) Documents for filing are sorted and classified by the Security Staff I according to Dept,
incoming/outgoing documents/general file.
c) Once sorted and classified, the Security Staff I will file the documents according to their
corresponding file folders in the Filing Cabinet.
SECURITY MANUAL
PROCEDURES IN INVITING AN ERRING CUSTOMER
PRE-EMPTING DISTURBANCES IN THE GAMING AREA
1. Security Staff inform his/her Internal Security Supervisor about his/her observation on
a customer
2. Internal Security Supervisor / Security Staff checks and coordinates with Pit
Officer/Security Supervisor.
3. After PO/SS gives his/her consent, Internal Security Supervisor / Staff shall inform the IS
Investigator of the observation. The customer is then invited to the Investigation Office.
4. In case of a female violator, she should be invited preferably by female Security
personnel.
5. If PO/SS does not give clearance for invitation, the customer is placed under further
monitoring depending on the gravity of the offense.
6. If the erring customer is recommended for conditional restriction / suspension, the
Security Staff I should secure an endorsement letter from Operations / Slot Machine
Divisions.
SECURITY MANUAL
PROCEDURES IN INVITING AN ERRING CUSTOMER
PRE-EMPTING DISTURBANCES IN THE GAMING AREA
1. Security Staff inform his/her Internal Security Supervisor about his/her observation on
a customer
2. Internal Security Supervisor / Security Staff checks and coordinates with Pit
Officer/Security Supervisor.
3. After PO/SS gives his/her consent, Internal Security Supervisor / Staff shall inform the IS
Investigator of the observation. The customer is then invited to the Investigation Office.
4. In case of a female violator, she should be invited preferably by female Security
personnel.
5. If PO/SS does not give clearance for invitation, the customer is placed under further
monitoring depending on the gravity of the offense.
6. If the erring customer is recommended for conditional restriction / suspension, the
Security Staff I should secure an endorsement letter from Operations / Slot Machine
Divisions.

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CONTENT

Security Post & Responsibilities

Standard Security Operation Procedure

The Security Department of Midori Hotel

To provide information, gather intelligence and analysis on matters relevant to the

vi. To provide highly qualified, well-trained, well-motivated and adequately equipped

Our vision is to take part in the success MIDORI

PURPOSE & SCOPE

The Security Department Manual has been

Midori Hotel & Casino Security Department

The Security Department personnel shall not be

Provides administrative services to the Department

ii. Ensures the balance of manpower of the Department

iii. Processes the conditional restriction orders of erring

v. Provides guidance on administrative-related matters

a. Develops internal security operations policies, guidelines,

d. Provides Security personnel to act as escort or witness during

f. Collation of Daily Customer Attendance Reports.

h. Provides Security personnel to act as escort or witness during

j. Collation of Daily Customer Attendance Reports.

a. Performs basic administration on matters such as assignments,

2:00PM), Second Shift (2:00PM 10:00PM) and Third Shift

a. Conducts preliminary investigation of violations and offenses

e. Prepares and submits a Preliminary Investigation Report to the

a. It is primarily responsible in the implementation/ enforcement of

d. Maintains an Accident Record System which includes accident

Rules, Regulations & Discipline

Conduct & Performance

Conduct & Performance

Conduct & Performance

Conduct & Performance

Conduct & Performance

Conduct & Performance

1. Prohibited Activities: Security Personnel are prohibited

Sleeping, loafing, idling

Conduct & Performance

2. Alcoholic Beverages or Drugs: Restrictions:

Conduct & Performance

3. ATTENDANCE Attendance shall be adhered to as outlined in the

Conduct & Performance

8. RELIEF Security Personnel are to remain post and on duty until

Conduct & Performance

12. COURTESY AND PROTOCOL: When meeting in public or in the

Conduct & Performance

4. Altering Uniform Prohibited: Uniform shall be tailored of the

Conduct & Performance

6. Uniform/ Equipment Damage Claim: Any claims for damage to

Conduct & Performance

a. Internal Security Officer (Male)

Conduct & Performance

v. Male security personnel are not allowed to wear earrings.

Conduct & Performance

b. Internal Security (Female)

Conduct & Performance

DEPARTMENT PROPERTY & EQUIPMENT

I. Department Property & Equipment: Personnel are responsible for

Conduct & Performance

1. The reporting to work under the influence of intoxicating

Conduct & Performance

Conduct & Performance

10. You are never to make false, profane or malicious statements

Conduct & Performance

15. It is the security personnels responsibility to keep updated on all

Conduct & Performance