FISH BONE DIAGRAM

IMPLEMENTATION
GROUP # 6

Fishbone diagram
Fishbone Diagram was given by
Karou Ishikawa.
Often referred to as acause and
effect diagram, or Ishikawa, it is a
simple root cause analysis tool that is
used for brainstorming issuesand
causes of particularproblems.

 Causes are usually grouped into major

categories to identify these sources of
variations. The categories typically includes:

People

Methods

Machines

Materials

Measurements

Environment

EFFECT

CAUSES
PERSONNEL
Lack of experience
With the sales manager.
Sales team was a
mixed group,
And there were gaps in
KSAO,s
Of each & little knowledge
about products and
services offered.
No appropriate
training
being provided.

Competito
rs analysis
No links
with
customers.
No
External
feedback.

ENVIRONMEN
T

METHOD

MATERIAL

QMATIC
(FEEDBAC
K) not
used

No Customer
based feedback
process
No structured
way (selling
process)

MEASUREMENTS

No performance
mgmt. system
No tracking
system.
No feedback from
customers.
One person going
for sales
presentations,
mixed decisions. Low
Lack of structuredsales
process approach.volu

me

No
background
checks
Experience
issues
People
chosen were
not
according
to the job
RECRUITMEN
requirement.