Solution Deployment Methodology

(SDM)

Prepared by
Bihari Srivastava
April 19, 2016

Business Excellence
Project
Definition

Prepa
ration

Business
Process
Analysis

Realization

Cluster
Preparation

Go Live
to
Sustain

Agenda

Introduction

What is SDM

Why SDM

Key Refinements to the Method for Implementing GLOBE

(MIG)

SDM Structure

Project Stages- High Level Project Plan

Project Deliverables

Stage-Deliverables and activities

Work Streams

Stage Completion Checks

Key Project Responsibilities

Project Structure/ Governance

Tools used in SDM

Questions

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What is SDM?
Waterfall- ASAP/ SDLC
Route Map to be used to deploy GLOBE Template Solutions
within Nestl group
Aligned with Project Management and industry best practices
Built based on experience with GLOBE implementation in all
Zones
Approved in Sep 2011 by GLOBE Management and since then
stays under continues improvement process
Based on MIG (Method of Implementation GLOBE) framework
and includes

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Repeatable and Auditable set of Practices and Deliverables

Sign-offs by the Business
Stage Completion Assessments
Standard Project Structure
Accelerators and Templates

Why SDM?
Suits current project profiles e.g. Business acquisitions and
integration requiring a shorter duration
Documents & formalizes a common set of the project management
best practices based on experienced in the zones, aligned with
industry practices
Stage completion assessments
Sign-offs by the Business as required
Repeatable and auditable set of practices and deliverables

Formalizes a common project structure, e.g., project stages,

resources and associated deliverables based on project profiles.

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Key Refinements
to the Method for Implementing GLOBE
Market/Business preparations
(MIG)
Starts once agreement in principle with the Market/Business to
undertake GLOBE Solution implementation or Business
Integration
Project Structure
One team owned / led by the Business, with the GLOBE
providing governance (start, proceed, stop decisions) and

leadership support
Functional sub-teams as a risk mitigating action based on project
scope and size
Process knowledge provided by the Business
GLOBE and/or LGO Functional Specialists provide GLOBE Solution
functional expertise

Mandatory Project Stage Completion Assessments

Training through Testing Strategy
Market Integration Testing 2 (MIT2) to re-enforce Super user
classroom training
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Market
Acceptance Testing (MAT) using Day-in-a-Life (DIL)

SDM Structure
Project deliverables and activities are grouped into Project Stages
Each staged contributes to the overall success of the project and
requires stage completion assessments at the end of it
Projects are broken to manageable project stages

Definition
Preparation
Business Process Analysis
Realization
Cluster Cutover Preparation (repeated for every cluster)
Go-live to sustain (including project Closure)

Business Excellence
Project
Definition

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Preparation

Business
Process
Analysis

Realizatio
n

Cluster
Preparation

Go Live
to
Sustain

Project Stages- Overview

Nov
Nov Dec
Dec Jan
Jan Feb
Feb Mar
Mar Apr
Apr May
May Jun
Jun

Jul
Jul Aug
Aug Sep
Sep Oct
Oct Nov
Nov Dec
Dec Jan
Jan Feb
Feb Mar
Mar

Business
Business Excellence
Excellence
Project
Project Preparation
Preparation and
and Early
Early
Implementation
Implementation Activities
Activities
Project
Project
Kick-Off
Kick-Off

Business
Business
Process
Process
Analysis
Analysis

AA structured
structured assessment
assessment on
on the
the change
change impacts
impacts of
of adopting
adopting the
the
GLOBE
GLOBE Solution
Solution on:
on: People,
People, Process,
Process, Organization
Organization and
and
Technology.
Technology.
The
The Market
Market Baseline
Baseline System
System is
is aa Fit.
Fit. Therefore,
Therefore, gaps
gaps are
are
limited
limited to
to external
external stakeholder
stakeholder requirements
requirements legal,
legal, statutory,
statutory,
customers,
customers, etc.
etc.
The
The GLOBE
GLOBE solution
solution for
for the
the Market
Market is
is tested
tested in
in an
an
integrated
manner
in
accordance
with
the
integrated
manner
in
accordance
with
the
Realisati
Realisati
requirements
requirements documented
documented during
during the
the business
business
on
on
process
process analysis
analysis and
and aa production-ready
production-ready
environment
environment is
is prepared.
prepared.
The
The Market
Market GT
GT system
system is
is
Super
Super
ready
ready and
and operational
operational and
and
User
Go-Live
User
Go-Live
is
is handed
handed over
over to
to the
the
Business
Trainin
Business for
for final
final
Trainin PREPARATIONS
PREPARATIONS
acceptance
acceptance testing
testing using
using
gg
the
the Markets
Markets full
full data
data set.
set.
GO-LIVE
GO-LIVE

Go-Live
Go-Live
to
to
SUSTAIN
SUSTAIN

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High Level Project Plan- Example

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Project Deliverables
Change Impacts on - People, Processes & Data, Organization, and
Technology (including the GLOBE Systems), are identified; and a
change management action plan established and completed
Systems, including changes to current Globe systems previously
identified, to support the business requirements are
implemented, stable, and accepted by the business according to
previously agreed criteria
End-Users are trained and capable to execute the day-to-day
transactions associated to the Roles assigned to them.
Post go-live support structure, including super users and
processes are in place and validated.
Super Users are capable to provide end-to-end process
diagnostics and assistance to end-users
The project is deemed CLOSED when the agreed Project
deliverables are completed and accepted by the Business

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Stage Deliverables, activities,

accelerators
/
templates

Each Project Stage will have its own Deliverables/ Stage

Deliverables- inline with overall project objectives and contributes
towards overall project deliverables
Project stage-deliverables are addressed through scheduled work
in the form of activities
Stage deliverables and activities are defined
Project

Stage
Activity
Activity
Activity
Activity

Stage

(Stage)

Deliverable
(Stage)

Deliverable

Work Stream
Work Stream

Work Streams

Theme base grouping of deliverables and activities (also to

underlain ownership)
WorkWork
Streams
used inAbr.
SDM are following
Stream
Description
Managed by

11

Project Management

PM

Overall project set-up and control

of execution

Project Manager

Business Process
Management

BP
M

Gathering and analysis of

Business Requirements

Project Manger
or PM support (PMO)

Solution Management

SM

Delivery of agreed System

Solution

Project Manger
or PM support (PMO)

Data Management

DM

Management of Data related

activities

Data Manager

Change Management

CM

Management of Change for the

organization and Communication

Change Manager

Training Management

TM

Preparations and execution of

Trainings

L&T Coordinator

Technical Infrastructure
Management

IT

Delivery of necessary technical

infrastructure
(e.g. networking, hardware, etc.)

IT Manager
or IT Coordinator

Cut-Over Management

CU
T

Preparations and execution of

Cut-over

Cut-Over Manager

SEC

Delivery of necessary of System

Access

Roles Coordinator

Roles
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& Security
Management

Major Stage Deliverables

Project
Definition
Initial Project
Charter
Project
Project Approval
Management
Next Stage
Prepared
Business
Finalized BE
Process
Assessment
Management

Stage Start-up
Project Set-up
Final Project Charter
Next Stage
Prepared
Stage Closure
Business Process
Map
BPA Workshop Plan

Stage Start-up
Stage Closure
Next Stage Prepared

Solution
Management

Initial App.
Landscape
Baseline System
Set-up

Data
Management

Data Scope
MRDM
Data cleaned
Data standardized

Data Mapped
Data Collection Started

Change
Management

Change
Management
Charter

Training
Management

Project Team
Training

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Initial
Infrastructure
Assessment

Realizatio
n

Cluster
Preparation

Go
Live
to
Sustai
n

Stage Start-up
SU Mobilized
Stage Closure
Next Stage
Prepared

Stage Start-up
Go-Live Readiness
Assessed

Project
Closure

System
Configured
PT Completed
CD Completed
MIT Completed
VST Planned
ART Prepared
DIL approach
agreed

MAT completed
VST executed
DIL completed
PROD System Ready

ART Prepared*
(if not done in
Realization)

Cutover
Simulation 1
Completed

Data Collection
Cutover Simulation 2
PROD data load

BPA (BBP) Document

Functional Specifications
Baseline System Tested
System Configuration
Defined
Final Application
Landscape
System Capacity
Assessment

Technical Infr.
Management

12

Preparation

Business
Process
Analysis

SOPs updated
Change Impacts Agreed
BCP Plan
Change Actions Agreed
Updated
Super User Strategy
Change Actions
Communication Strategy
progressed
Super User
trained
L&T Strategy
L&T Materials
ready
L&T Plan ready
IT deployment plan

Infrastructure
deployed

BCP Tested & SignedOff

CI Implemented

EU training
Completed

PROD Infrastructure
Signed-Off
Cut-Over Plan
Signed-Off
CRM live

Cutover &

Stage Completion ChecksMandatory Project

A key mechanism to control project and its progress performed
Assessments
after every project stage
Evaluate status and quality of mandatory deliverables in particular
Stage, assessing the impact on overall project progress
A clear recommendation to Project Steering Committee to
Continue or Stop and re-plan the project
Owned by GLOBE Program Manager with participation of GLOBE and
Market Project Managers, Market Functional Project Team Leads and
GLOBE Business Solution Functional Specialists

Facilitated via Questionnaires with links to project documents

13

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Stage Completion Checks &

Reviews
Project
Definition

BE

Type
B
E
PR
BP
A
R
E
1s
t

2nd

Prepa
ration

Business
Process
Analysis

PR

BPA

Description

S
U

RE 1st

2nd

3rd

Go Live
to
Sustain

SU

GLOBE
Business
Integratio
Acquisition
Functional
Implementa
restructurin
Divestitures
n
s
deployment
tion
g

Business Excellence Review

optional

N/A

N/A

optional

Completi
on check

Completion of Preparation Stage

Completi
on check

Completion of Business Process Analysis Stage

optional

optional

Completi
on check

Completion of Realization Stage

Review

Review

1st Go-Live Readiness Assessment (GRA)

optional

Review

2nd Go-Live Readiness Assessment (GRA)

optional

optional

optional

Completi
on check

3rd GRA (Completion of Cluster Preparation)

optional

optional

3r
d

Cluster
Preparation

Realizatio
n

optional optional optional optional

optional

Review
Operational
Reviews (during stages)
() Mandatory:
Must beProject
performed

Optional: To be decided by GLOBE Program Manager based on size, complexity, scope, business excellence maturity
Completi
Project completion check (Project closure)

and on
project
checkduration
14

Key Project Responsibilities

GLOBE Project Management is accountable for
Ensuring the projects are structured, planned for and budgeted, in
collaboration with the Market LGOs
Project execution according to Solution Deployment method, including day-today project leadership.
Delivery of project support services are provided by the GLOBE, including
development/interface coordination, roles, Data conversion, cut-over,
reporting application delivery.
Assessing that projects are undertaken according to prescribed practices
including governance (start-proceed-stop recommendations based on stage
completion assessments)

GLOBE Business Solution Functional teams are accountable for

Delivering end to end solution that addresses the Market business
requirements
Training the Market core project team; Assisting Market core project
team to train Super Users.

GLOBE Governance

15

GLOBE Project Lead ensures that Project Methodology is followed

GLOBE Management conducts periodic reviews and/or assessments of
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project progress

Key Project Responsibilities

Market is accountable for
Managing and owning the project
Defining Business Requirements
Preparing Data Requirements, i.e.: standardization, and providing the
required data.
Testing the Solution to ensure this meets business requirements
Identifying and Implementing any Change Management action plan
Building Market support structure, e.g.: Super Users, including training of
End Users.

16

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Project Structure
PROJECT
PROJECT STEERING
STEERING

GLOBE
GLOBE PROGRAM
PROGRAM MANGER
MANGER

LGO
LGO MANAGER
MANAGER

PROJECT
PROJECTINITIATION
INITIATION
SUSTAIN
SUSTAINTAKE
TAKE OVER
OVER
PROJECT
PROJECTCOMPLETION
COMPLETIONCHECKS
CHECKS

PM
PM Support
Support

REPORTING
REPORTING
ORGANIZATION
ORGANIZATION
TEST
TESTCOORDINATION
COORDINATION

Data
Data Manager
Manager

DATA
DATAMANAGEMENT
MANAGEMENT
DATA
DATACOLLECTION
COLLECTION

Role
Role Coordinator
Coordinator

ROLE
ROLE REQUESTS
REQUESTS
PROFILES
PROFILES PREPARATION
PREPARATION

PROJECT
PROJECT MANAGER
MANAGER

PROJECT
PROJECT PLAN
PLAN
DAY-TO
DAY-TODAY
DAYTASKS
TASKS CTRL
CTRL
RISKS
RISKS && ISSUES
ISSUES
PROJECT
PROJECTREVIEWS
REVIEWS
MARKET
MARKETBUDGET
BUDGETCONTROL
CONTROL

Business
Business Analyst
Analyst

BUSINESS
BUSINESS REQUIREMENTS
REQUIREMENTS
PROCESS
PROCESSANALYSIS
ANALYSIS
SOLUTION
SOLUTIONTESTING
TESTING

Functional
Functional Specialist
Specialist

SYSTEM
SYSTEMSET-UP
SET-UP
LEGACY
LEGACY// 3P
3PINTEGRATION
INTEGRATION
SOLUTION
SOLUTIONTESTING
TESTING

17

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GLOBE
GLOBE PROJECT
PROJECT MAN.
MAN.
DAY-TO-DAY
DAY-TO-DAYMETHODOLOGY
METHODOLOGY
GLOBE
GLOBE DELIVERABLES
DELIVERABLES
RISKS
RISKS && ISSUES
ISSUES
PROJECT
PROJECTREVIEW
REVIEW
GLOBE
GLOBE BUDGET
BUDGETCONTROL
CONTROL

CM
CM // Comm.
Comm. Man.
Man.

Development
Development Coord.
Coord.

CHANGE
CHANGE IMPACTS/ACTIONS
IMPACTS/ACTIONS
PROJECT
PROJECTCOMMUNICATION
COMMUNICATION

GLOBE
GLOBE DEV
DEV DELIVERY
DELIVERY
GLOBE
GLOBE DEV
DEV COORDINATION
COORDINATION

L&T
L&T Coordinator
Coordinator

Data
Data Coordinator
Coordinator

L&T
L&T STRATEGY
STRATEGY
L&T
L&T COORDINATION
COORDINATION

DATA
DATAMANAGEMENT
MANAGEMENTSUPPORT\
SUPPORT\
DATA
DATALOADING
LOADING

Cut-over
Cut-over Manager
Manager

BI
BI SPOC
SPOC

CUTOVER
CUTOVERPRINCIPLES
PRINCIPLES
CUTOVER
CUTOVERPLAN
PLAN&&EXEC.
EXEC.

Functional
Functional Team
Team Lead
Lead

PROJECT
PROJECT APPROACH
APPROACH
METHODOLOGY
METHODOLOGYGUIDELINES
GUIDELINES
RISKS
RISKS && ISSUES
ISSUES
PROJECT
PROJECT COMPLETION
COMPLETIONCHECKS
CHECKS

BI
BI REQUEST
REQUESTDELIVERY
DELIVERY

BUSINESS
BUSINESS REQUIREMENTS
REQUIREMENTS
PROCESS
PROCESSANALYSIS
ANALYSIS
GLOBE
GLOBE Functional
Functional Specialist
Specialist
CHANGE
CHANGE IMPACTS
IMPACTS
PROCESS
PROCESSANALYSIS
ANALYSIS
SYSTEM
SYSTEMSET-UP
SET-UP
SOLUTION
SOLUTIONDELIVERY
DELIVERY
KNOWLEDGE
KNOWLEDGE TRANSFER
TRANSFER

ICC
ICC SPOC
SPOC

LGO
LGO
BUSINESS
BUSINESS
GLOBE
GLOBE

INTERFACES
INTERFACES DELIVERY
DELIVERY

GLOBE Project reporting (PE

contribution, not affecting line
reporting)
Overall team priorities are managed
by Functional Team lead
Key
Key responsibilities
responsibilities highlights
highlights only.
only.
For
details
please
refer
For details please refer to
to RACI.
RACI.

Project Steering Committee*

Busines
Busines
s
s

LGO
LGO

GLOB
GLOB
E
E

Chairman
Market Head / Business Executive Manager
(Business)
Members
NIM Management
Representative
(Business)
Market / Business
Management
(Business)
LGO Manager
(LGO)
Project Manager
(LGO / Business)
GLBOE Program
Manager **
(RGO)
GLOBE Project Manager
***
(RGO)

*) Monthly Meeting Since end of Preparation Stage

**) For Functional projects RBSM is a GLOBE Program Manager
***) For Functional projects GLOBE Project Manager comes from Functional team
RBSM to be included I Steering Meeting based on requirements / invitation / alignment with GLOBE PM

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Tools used in SDM Projects

Project
Business
Project Preparation
Business Process
Process Realizatio
Realizatio
Preparation Analysis
Definition
n
Definition
Analysis
n

Cluster
Go
Cluster
Go Live
Live to
to
Preparation
Sustain
Preparation Sustain
Go-live
Go-live

NPDI
NPDI

Teamroom
Teamroom

Project
Project Timelines
Timelines and
and Resource
Resource Requirements
Requirements Planning
Planning
Change
Change Impacts,
Impacts, Change
Change Actions
Actions
Materials,
Materials, Meeting
Meeting minutes,
minutes, Action,
Action, Issues,
Issues, Risks
Risks lists
lists

Documentum
Documentum

Nestool
Nestool

Project Closer

Official
Official Project
Project Documentation
Documentation &
& Archiving
Archiving
New
New Business
Business Requirements
Requirements ;;
Role
Change
Role Change Requests
Requests
Development
Development &
& Config:
Config: Request
Request &
& Changes
Changes

BEEST
BEEST
SolMan
SolMan
Service
Service Center
Center

Process
Process Scope
Scope &
& Design
Design
(BT
(BT management)
management)

BT,PT,MIT
BT,PT,MIT scope,
scope,

management*
management*

MIT
MIT scope,
scope,
progress,
progress, TPRs
TPRs
Specific
Specific system
system setting
setting requests
requests

*) Planned as of may 2013

MAT
MATIncidents**
Incidents**

Production
Production Incidents
Incidents

EU
EU Training
Training plan
plan

Training
Training Planner
Planner
PRAM
PRAM // ITIM
ITIM

MAT
MATscope
scope &
&
progress,
progress, TPRs
TPRs

Roles
Roles Definition
Definition &
& Assignments
Assignments

End
End User
User Profiles
Profiles Management
Management

Project Management

Integrative Approach- Project Process Group (PMBOK)

Initiation- Project Phases, Team structure
Planning- Project goals and Expectations c, Triple constraints- time,
cost, scope, value
Executing- Team Management, Benchmarks, Communication
Monitoring & Controlling- Risk/ Issues, Budget constraints,
Closing

20

Outcome focused, Best Practices Vs Best Fit

Communication Plan- WOR, FSC, OSC, ESC
Risk/ Issue Identification, Tracking, Monitoring
Requirement Traceability Matrix
Change Request- analysis, recommendations
Engage and in sync with touch points in all work streams, upstream
downstream systems, sister organizations
Internal Team effectiveness

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Questions??

Business Excellence
Project
Definition

Prepa
ration

Business
Process
Analysis

Realization

Cluster
Preparation

Go Live
to
Sustain