HOW TO BUILD A HIGH

PERFORMING TEAM?

Presented By: Shahriar Azad

MBA 53E, Roll: 18
01681996297
shahriarazadud@gmail.com

HOW TO BUILD A HIGH PERFORMANCE

TEAM?

Understanding and embodying the language-action

relationship is the key to creating a high performance
team

This is critically
Will help the
members to build relationships
important

and trusts
Gaining alignment of goals
Commitment to produce breakthrough
results

Accelerated value creation and the associated results is

exponentially proportional to the conversational

WHAT IS CONVERSATIONAL DYNAMICS AND TYPES OF CONVERSATIONAL MODE ?

Conversational dynamics is the conversational mode

used when people work together

REACTIVE AND COLLABORATICE

CONVERSATIONS
Reactive Conversation

Collaborative Conversation

Driven by resistance and fear Driven by trusting

Very wasteful in a way that
relationship
Able to effectively deal with
prevent real issues from
being discussed
the real issues
Reactive conversations are
Collaborative conversations
inauthentic and closed
are authentic and open

HOW CONVERSATIONAL DYNAMICS AFFECTS VALUE/RESULT ACCELERATION?

When a teams predominant mode of

conversation is reactive;
There is high degree of resistance to
change, waste and fear
Produces Interpersonal mush
Dysfunctional teamwork
Higher than average turnover and
lower than average business result
When a teams predominant mode of
conversation is collaborative;
There is high degree of relationship
and trust
Higher level of innovation and
creativity
Produces interpersonal clarity
High performing team
Lower than average turnover and

INGREDIENTS OF A HIGH PERFORMING TEAM

STEPS OF BUILDING AN EFFECTIVE TEAM

1. Goal Clarity
-Take time to articulate the teams performance goals
and how
the team contribute to the organizations
success
- Be concrete and be specific
2. Role Clarity
- Define each members job in terms of her
contribution to the groups and organizations overall
goals
- Dont do it in vague generalities, be concrete, be

STEPS OF BUILDING AN EFFECTIVE TEAM (Contd.)

3. Build and manage relationships and trust

Lack of
Trust

Withholding
creative ideas
Withholding
creative
observations or
questions

Overtime
significant loss of
intellectual capital

STEPS OF BUILDING AN EFFECTIVE TEAM (Contd.)

4. Put team members in touch with the people who use

what the team members do
- Confirm the needs of the teams external and internal
users on an ongoing basis
5. Hold review meeting
- Check progress
- Check whether the team is in the right track
- Learn and communicate new ways of doing things

STEPS OF BUILDING AN EFFECTIVE TEAM (Contd.)

6. Pay attention to conflicts when they arise

- Conflict is a very natural event when people work in
teams
- If handled well conflict can produce constructive ideas
7. Devise ways for handling conflicts
- Each member involved in the conflict must be given
chance to
give an explanation
- Establish clear ground rules so that everybody can have
their
say without being interrupted, rushed, mocked or
intimidated

STEPS OF BUILDING AN EFFECTIVE TEAM (Contd.)

8. Empower team members
- Members should have the authority to act and make
decisions
and choices with clear boundaries.

9. Make sure team members interact at meetings

- This requires collaboration not competition
- Dominance by manager/supervisor can limit the
chances a group has to achieve real synergy

STEPS OF BUILDING AN EFFECTIVE TEAM (Contd.)

10. Make sure there is room for unpopular views

- Teams can easily slip into Group Think

11. Appraise and reward team members individually

- Feedback on each members strengths
- Communicate to her the unique role she served on
the team
- Dont just be focused on problems and performance
gaps

STEPS OF BUILDING AN EFFECTIVE TEAM

(Contd.)
12. Communicate team success
- Let the whole company know what the team
accomplished
- Name people who made key contributions
- Plan a celebration