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Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter
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The Manager:
Omnipotent or Symbolic?
Omnipotent View of Management
- the view that managers are directly
responsible for an organizations
success or failure.
Symbolic view of Management the view that much of an
organizations success or failure is
due to external forces outside
managers control.
Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter
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Managing Stakeholder
Relationships
1. Identify the organizations external
stakeholders.
2. Determine the particular interests and
concerns of external stakeholders.
3. Decide how critical each external
stakeholder is to the organization.
4. Determine how to manage each
individual external stakeholder
relationship.
Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter
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What Is Organizational
Culture?
Organizational Culture - The
shared values, principles, traditions,
and ways of doing things that
influence the way organizational
members act.
Strong Cultures - Organizational
cultures in which key values are
intensely held and widely shared.
Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter
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Terms to Know
omnipotent view of
management
symbolic view of
management
organizational
culture
strong cultures
socialization
Management, Eleventh Edition, Global Edition by Stephen P. Robbins & Mary Coulter
workplace spirituality
external environment
specific environment
general environment
environmental
uncertainty
environmental
complexity
stakeholders
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