Documente Academic
Documente Profesional
Documente Cultură
MANAGEMENT
UNIT-2
Purpose of performance
appraisal
Strength and weakness
PROCESS OF PERFORMANCE
APPRAISAL:
Establish the performance standard
METHODS OF
PERFORMANCE APPRAISAL
Traditional Methods
Ranking Method:
One employee is compared with all other employee
for placing them in simple rank.
Limitations:
Difficult when large number of employees are
rated
Difficult when having various behaivoural traits.
Paired Comparison:
Each employee is compared with others on the basis
of one-on-one, usually it has only one trait.
Limitations:
Not suitable when Large number of employees
are compared.
Grading Method:
Certain categories of worth are established in advance
and carefully defined.
3 categories:
Outstanding
Satisfactory
Unsatisfactory.
Limitations:
Rater may rate most of the employees on the higher
side of their performance.
Forced-choice Method:
It contains a series of groups of
statements and rater rates how effectively.
Check-List Method:
In this method, series of statements
i.e. questions with yesor no
Essay Method:
The rater writes a narrative description on an
employees strengths, weakness, past performance,
potential and suggestions for improvement.
MBO
MBO-management by objectives.
according to drucker, the mbo is described as a
process where by the superior and sub-ordinate
managers of an organization jointly identify its
common goals, define each individuals major
areas of an responsibility in terms of results
expected of him and use these measures as
guides for operating the unit and assessing the
contributions of each of its members.
MBO
An MBO programme consist of 4 major
steps;
Goal setting
Performance standards
Comparision and
Periodic review.
MBO
Limitations of MBO:
Setting unmeasurable objective
Time-consuming
Tug of war
Lack of trust
BARS
BARSS-behaviourally anchord rating method
BARS are descriptionof vatious degrees of
behaviour with regards to a specific
performance dimension.
BARS
Developing the BARS it involves 5 steps
Generating critical incidents
Developing performance dimension
Re-allocating incidents
Scalling incidents
Developing final BARS instrumens
Assessment centres
In the bussiness field, assessment centres
are mainly used for evaluating executive or
supervisiory potential.
By definition, an assessment centres is a
central location where managers come to
gether to participate in well designed
simulated excercises. They are assssessde
by senior managers suplemented by the
psychologist and the HR specialistfor 2-3
years
360-degree appraisal
This method was first developed and
formallu used by General Electrical
Company of USA in 1992.
Now in india like reliance industries, wipro
corporation,infosys etc.
360-degree appraisal
Under 360-degree appraisal, performance
information such as employees skills,
abilities and behaviours is called of an
employee.
In 360 degree appraisal system,an
employee is assessed by his supervisor,
peers, and customers with whom he
interacts employee by completing survey
questionnaires designed for his purpose.
Meaning
Training is the act of increasing the
knowledge and skill of an employee for
doing a particular job
It is concerned with increasing general
knowledge and understanding of the
employees total environment
Training, education and development are
closely related
Training
Development
Meant for executives
Develop total
personality of the
individual
Continuous process
Comes from the
individual himself
Future needs
training
Training is the process of teaching the new
and present employees. the basic skills
they need to effectively perform their
jobs.
Alternatively speaking, training is the act
of increasing the knowledge and skills of
an employee for doing the job.
Importance of training
Better
METHODS OF OPERATIVE
TRAINING
On-the-job Training
Off-the-job Training
On-the-Job Training
Methods
Job Rotation
Coaching
Job Instruction
Committee Assignments
Apprenticeship
Mentoring
Internship
Vestibule training
actual work condition, electrical works,
actual work performance.
Role playing
human interaction ,realistic behavior in
imaginary situation. Action doing and
practice act as manager, foreman,
supervisor,
Lecture methods
traditional and direct method, lecture
motivates and create interest.
Conference
trainee delivers a lectures, trainee clarifies his
doubts , big organization use this methods.
Programmed instructions
subject mater to be learned is presented
in a serious of sequential unit,
Case studies
analyze an event and suggest solutions.
Management games
games like best manger, ad act, etc
feedback
Individual needs personal
individual
counseling development
career path