Tech Trends

In Government

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CIO as Chief Integration

Officer

Bridging business and technology, new CxO roles, and

the possibilities of tomorrow with the realities of today.

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CIO as Chief Integration

Public Sector Perspective

In many ways, this trend is even more pertinent to our public sector clients given the disparate, siloed nature
of government and the real need to integrate systems, data and processes. Public sector CIOs can truly
harness this opportunity to drive significant tangible benefits to both government and citizens.

Moving forward
Find a champion. Consider starting with agencies or departments that share a
common constituent or line of business.
Determine infrastructure and organization readiness. Create measureable
criteria for assessing readiness to make the case for keeping, merging, or
discarding existing applications.
Align your IT efforts with the business. Make sure you understand those
priorities and pursue initiatives that align with themand work together to create
real momentum.
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API Economy
Officer

Integration as a discipline, exposing core assets for reuse,

growth, and innovation.

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API Economy
Public Sector Perspective

Opening the playing field in the new API economy for public sector can not only create
new, interesting public/private partnerships with the developer community, but also help lower the friction
between government and the constituents they serve.

Moving forward
Actively seek partnerships. Look for opportunities to create communities
around APIs that can eventually become self-sustaining.
Pilot and prune. Focus on pilots to quickly determine which APIs are having the
biggest impact. Move to quickly abandon those that arent.
Evangelize. Champion API initiatives in order to overcome natural
organizational resistance. Spread the word to others in your ecosystem when
you discover a winning solution to help build interest and momentum.

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Copyright 2015 Deloitte Development LLC. All rights reserved.

Ambient Computing
Officer

Harnessing the real potential of the Internet of Things.

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Ambient Computing
Public Sector Perspective

Government plays a crucial role in the ever-evolving ambient computing scene through not only policy
creation, but also through the use of contextual intelligence to help reduce errors and improve the lives and
safety of government workers and citizens alike.

Moving forward
Pilot high-value use cases. Start by identifying a labor-intensive effort where
ambient computing could drive major value.
Learn from public sector peers. Have a conversation with technology leaders
to help you jump-start your own ambient computing initiativeand avoid big
pitfalls along the way.
Dont reinvent the wheel. Take advantage of existing infrastructure, data
streams, and communication channels before building anything new.

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Copyright 2015 Deloitte Development LLC. All rights reserved.

Dimensional Marketing
Officer

Modern marketing brings new challenges in customer

engagement, connectivity, data, and insight.

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Dimensional Marketing
Public Sector Perspective

While many do not immediately correlate marketing" with government, the ability to create a customized,
seamless user experience does not evade the public sector and their need to be more highly responsive in
providing omni-channel engagement any where, at any time and on any device is increasingly being
required even from government.

Moving forward
Zero in on the customer. The better you understand your target users,
the more effective your efforts can be across multiple channels.
Design for an elegant user experience. Focus on delivering rich
customer engagement offerings that aim for a true win-win situation
between the constituent and government.
Measure what matters. Focus on the metrics that can help you
understand what people are actually doing.
9

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Software-Defined Everything
Officer

The entire operating environmentserver, storage, and

networkcan now be virtualized and automated.

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Software-Defined Everything
Public Sector Perspective

Given the siloed and legacy nature of IT across public sector organizations, this trend may seem too far off
to become a reality unless. Perhaps the opportunity to truly leap frog where they are at today by
deploying new, and increasingly more proven technologies to increase efficiency and effectiveness of IT
operations, present a real opportunity for public sector organizations.

Moving forward
Establish a baseline. Establish solid metrics to help measure progress and
tell a more compelling story.
Focus on key aspects within the broader picture. Identify focused metrics
from your cloud providers or through focused reporting capabilities featured in
some of the newer technologies you have purchased.
Take a phased approach. Evaluate automation capabilities as part of the
standard IT refresh cycle or through cloud services adoption.
Collaborate for success. Learn from the achievements and mistakes of
othersespecially when it comes to managing change and driving adoption.
11

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Core Renaissance
Officer

Replatforming, architecting, and revitalizing IT

at the heart of the business.

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Core Renaissance
Public Sector Perspective

Less than a true renaissance, this trend represents a current revitalization and opportunity for the public
sector to look at its core assets to modernize, mobilize and collaborate. The results could be substantial and
significant, especially if planned for in a thoughtful and strategic manner.

Moving forward
Know which technology assets you already have. Before making any
decisions, consider an asset assessment to identify which technologies are
candidates for consolidation, elimination, outsourcing, or endorsement.
Have a clear vision for the short and long term. Think about and plan along
both short-term goals as well as long-term enterprise-level vision and core
architecture investments.
Start with your advocates. Start with internal stakeholders who understand
the vision and need to revitalize the heart of the IT and business footprint.
13

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Amplified Intelligence
Officer

Augmenting and enhancing the individual with emerging technologies

cognitive analytics, visualizations, wearables and beyond.

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Amplified Intelligence
Public Sector Perspective

Less than a true renaissance, this trend represents a current revitalization and opportunity for the public
sector to look at its core assets to modernize, mobilize and collaborate. The results could be substantial and
significant, especially if planned for in a thoughtful and strategic manner.

Moving forward
Identify clear questions. Start with a hypothesis, a specific question.
Amplified intelligence can help accelerate you toward an answer.
Formulate your path. Implement visualization, and then move on to crosssystem insights; from there, amplified intelligence can play a bigger role.
Tackle tedium. Identify areas that are repetitive or tedious, and then determine
where a machine could help augment or accelerate tasks.
Widen your circle. Look at your data and data governance models, and see
where you can leverage data sharing or crowdsourcing to tap into other
internal or external skills that might uncover new insights in your data.
15

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IT Worker of the Future

Officer

STEAM, not just STEMfine arts

alongside deep technical talent.

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IT Worker of the Future

Public Sector Perspective

The skills, roles, and requirements of the IT worker of the future are certainly evolving; and accretive
pressures, such as the compensation gap, the silver tsunami", and maintaining aging systems couldnt
make this trend more relevant and urgent for the public sector to address head on. Unique and creative
ways to harness talent with next generation skills, will be required if the public sector is able to keep up and
innovate in the years ahead.

Moving forward
Experiment in new territory. Choose an area that is not currently mission
critical and experiment with new workforce practices.
Mix it up. Look for ways to mix up responsibilities that may open the door to new
capabilities and levels of creativity.
Take a portfolio approach. Start managing your IT workforce like your IT
portfolio as well as aligning your workforce to technology investments.
Engage in the policy discussion. Educate policymakers on the widening gulf
between what public sector IT leaders need from their workforce and what
theyre allow to do today.
17

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NASACT-Deloitte 2015 Digital Transformation Survey

Key takeaway themes
1. Digital strategy drives digital maturity
2. Agencies lack key elements of a digital
mindsetcustomer focus, open
functionality, and agile development
3. Revenue collection, auditing, and cost
management are the financial activities
most impacted by digital transformation
4. Innovation, collaboration, and
transparency are the cultural norms for
the more digitally mature organizations
5. The lack of digital workforce skills
represents a major obstacle to
transformation
6. Digital transformation requires new
procurement approaches
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NASACT-Deloitte 2015 Digital Transformation Survey

Key Questions to consider
1. Do we have a clear and coherent digital strategy which addresses the key
elements of digital transformation?
2. How are citizens and service users going to be part of our digital
transformation?
3. Are we maximizing the potential of all available digital technologies to achieve
our agencys mission?
4. What have we done to strengthen the innovative and collaborative culture of
our organization?
5. Have we looked at our talent pool and planned where our skills are coming
from?
6. Are the existing procurement processes in our organization suitable to
procure digital solutions?

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Presenters

Kristin Russell
Director
Digital Government Strategy Leader
Deloitte Consulting LLP
krrussell@deloitte.com
@kristindrussell

Bill Briggs
Director
Chief Technology Officer
Deloitte Consulting LLP
wbriggs@deloitte.com
20

@wdbthree

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