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Article Details
Authors: Vasumathi.A , Dhanavanthan P
Journal: International journal of applied engineering research
Vol No: 1
Year : 2010
Page Number: 469-482
INTRODUCTION
Development of Information technology in Bank Sectors is ATM
The main objective of ATM for bank is to keep away the customers
from coming to bank and make the process easy for them to avoid the
basic procedure they do in the bank
The major problem faced by these ATMs are the long queue of
customers at the peak hours and then at the off peak hours the lack of
customer entry
CONT.
The problem is to determine whether only one machine is required
to fulfil the need or two or more machines needed to be installed to
give comfort to customer which is really of short period of time
The cost of the installing an ATM machine accounts for a sizeable
part of the total operating cost of a company
But the customer satisfaction point of it is necessary to incur these
expenses as retaining them is more important
OBJECTIVE
The objective of the research is to develop a model to reduce
the waiting time of customers and the total cost related to
ATM installation
METHODOLOGY
3 ATM services of 3 different banks at VIT (Vellore Institute of Technology) is
selected for study
Monte Carlo method is used for simulation
The Poisson distribution involves the probability of occurrence of an arrival are
random and independent of all other operating conditions
Study conducted for 2 months.
In that there are two types of ATMs, Out of this three ATMs, one is branch ATM
(INDIAN BANK) and the other two are out of branch ATM (SBI and
CENTURION BANK).
Start
Read Input Data
Advance timer to At
update server to idle
Advance timer to
At
Add to queue
Update
Generate Next
Arrival
Advance timer to
Dt
at<=d
t
Simul
ation
Print Results
Stop
Queue
Empty
Compute desire
statistics
Simul
ation
Simulation
Ws
Wq
Queuing
Ws
Wq
120
250
125
80
200
123
114
250
139
108
120
12
0
250
189
159
69
Indian bank
weekdays free
Indian bank
weekend
SBI weekdays
Free
SBI weekend
Centurion bank
DISCUSSION
SBI ATMs, which implies that the utilization factor is 1 on busy hours
On non busy hours utilization factor is 50% for INDIAN BANK and
55% for SBI
Most of the customers preferred SBI ATM Service
Only few customers have the ATM transaction with Centurion Bank
SBI ATM service is most preferred one
CONCLUSION
The results show that SBI bank ATM is fully utilised by the customers
when compared to other ATM services
So SBI can additionally install another ATM service center in order to
reduce the customer waiting time
Indian bank and centurion bank are need to improve their service which
should satisfy their customer
FUTURE SCOPE
This research can be extended with larger sample size and more days
of observation, it paves the way to give more accurate results
It is observed that if a person is not well versed with ATM takes more
time which is not considered
Out of stock situation and On holidays mostly after exams, the utility of
ATM to be considered