Scribd Logo
Încărcați

Bine ați venit la Scribd!

  • Business Communication

    Încărcat de

    Aqeel Khan
    44 vizualizări26 pagini
    Communication is the exchange of information from one individual or group to another. Effective communication is key and has benefits like stronger decision making, increased productivity, and sound business relationships. As workplaces change with flattened hierarchies and globalization, communication skills are increasingly important. Some essential skills include listening, presenting, and writing. The communication process involves a sender encoding a message and selecting a channel, and a recipient decoding and interpreting the message. Barriers to communication can occur between individuals due to differences in perception, and within organizations due to information overload or inefficient communication. Improving communication requires addressing perception, precision, credibility, control, and creating a congenial environment.

    Descriere originală:

    Business Communication

    Drepturi de autor

    © © All Rights Reserved

    Formate disponibile

    PPTX, PDF, TXT sau citiți online pe Scribd

    Vi se pare util acest document?

    Este necorespunzător acest conținut?

    Raportați acest document
    Communication is the exchange of information from one individual or group to another. Effective communication is key and has benefits like stronger decision making, increased productivity, and sound business relationships. As workplaces change with flattened hierarchies and globalization, communication skills are increasingly important. Some essential skills include listening, presenting, and writing. The communication process involves a sender encoding a message and selecting a channel, and a recipient decoding and interpreting the message. Barriers to communication can occur between individuals due to differences in perception, and within organizations due to information overload or inefficient communication. Improving communication requires addressing perception, precision, credibility, control, and creating a congenial environment.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PPTX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    44 vizualizări26 pagini

    Business Communication

    Încărcat de

    Aqeel Khan
    Communication is the exchange of information from one individual or group to another. Effective communication is key and has benefits like stronger decision making, increased productivity, and sound business relationships. As workplaces change with flattened hierarchies and globalization, communication skills are increasingly important. Some essential skills include listening, presenting, and writing. The communication process involves a sender encoding a message and selecting a channel, and a recipient decoding and interpreting the message. Barriers to communication can occur between individuals due to differences in perception, and within organizations due to information overload or inefficient communication. Improving communication requires addressing perception, precision, credibility, control, and creating a congenial environment.

    Drepturi de autor:

    © All Rights Reserved
    Descărcați ca PPTX, PDF, TXT sau citiți online pe Scribd
    Indicator pentru conținut neadecvat
    din 26

    COMMUNICATION

    BUSINESS COMMUNICATION

    COMMUNICATION

    Communication is the transformation of


    knowledge and meaning from one individual
    or group to another.
    (Guffy, 2004)

    Communication may be defined as:


    giving, receiving or exchanging information,
    opinions or ideas by writing, speech or visual
    means, so that the message communicated is
    completely understood by the recipient(s).
    (Taylor & Chandra, 2011)

    KEY TO EFFECTIVE
    COMMUNICATION

    The key to effective


    communication is ensuring
    that your message is
    understood.

    BENEFITS OF EFFECTIVE
    COMMUNICATION

    Stronger decision making and problemsolving


    Upturn in productivity
    Convincing and compelling corporate
    materials
    Clearer, more streamlined workflow
    Enhanced professional image
    Sound business relationships
    Successful response ensured

    COMMUNICATION IN A
    CHANGING WORKPLACE

    Flattened management hierarchies


    More participatory management
    Emphasis on self-directed work and project
    teams
    Heightened global competition
    Innovative communication technologies
    Focus on information and knowledge as
    corporate assets

    STEPS TO BUILD ON
    COMMUNICATION

    Define goals and expectations


    Clearly deliver your message.
    Choose your medium carefully.
    Keep everyone involved.
    Listen and show empathy.

    MOST NEEDED COMMUNICATION


    SKILLS

    Interpersonal Communication Skills


    Listening Skills
    Non-verbal Communication Skills
    Presentation Skills
    Writing Skills
    Personal Skills

    COMMUNICATION PROCESS

    CONTINUED..

    Sender
    Conceive the message.
    Encode the message.
    Select the appropriate channel.
    Recipient
    Decode the message.
    Interpret the message.
    Feedback

    METHODS OF COMMUNICATION

    INTERNAL COMMUNICATION
    EXTERNAL COMMUNICATION

    CHANNELS OF COMMUNICATION

    Oral
    Written
    Visual

    CONTINUED.

    Cost
    Confidentiality
    Safety and Security
    Influence
    Urgency
    Distance
    Time of Day
    Resources
    Written Record
    Recipient

    FLOW OF COMMUNICATION

    Vertical Communication
    Horizontal Communication
    Diagonal Communication
    Grapevine Communication

    VERTICAL FLOW

    HORIZONTAL FLOW

    DIAGONAL FLOW

    GRAPEVINE COMMUNICATION

    BARRIERS TO COMMUNICATION

    Non-verbal signals
    Language
    Listening
    Pre-judgement
    Relationship
    Emotional responses
    Systems

    BARRIERS TO COMMUNICATION
    BETWEEN PEOPLE

    Differences in perception
    Incorrect Filtering
    Language Problems
    Differing Emotional States
    Differing Backgrounds

    COMMUNICATION BARRIERS
    WITHIN ORGANIZATIONS

    Information Overload
    Message Overload
    Message Competition
    Differing Status
    Lack of Trust
    Incorrect Choice of Medium
    Closed Communication Climate
    Inefficient Communication
    Physical Distractions

    BARRIERS TO EFFECTIVE
    COMMUNICATION

    HOW TO IMPROVE
    COMMUNICATION

    Perception
    Precision
    Credibility
    Control
    Congeniality

    QUESTIONS?

    S-ar putea să vă placă și