Documente Academic
Documente Profesional
Documente Cultură
in m
C C n
e
r
o
ft
t
C is
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la
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KOL
C
Employees
Public
Relations
Product Product
Engineers
Marketing Marketing
Commercial Product
KOL Marketing Developers
Product
Support
Specialists Rel Mgt
Lead Gen
Biz Dev
CSRs
C
C
Customers
7Summits 2
Social Business
is like…
…adults making
money.
7Summits 3
Social Context Evolution
Business Value
7Summits 5
Social Context Evolution
Business Value
13 Million
23.6 Million
MySpace
Facebook 55.6 Million
NIN 6.1 Million
185 Million G 23 Million
et ni l anoi ss ef or P
122.2 Million
300 Million
7Summits 10
Social Context Evolution
Affecting Advertising Campaigns Giving Way to Ongoing Brand
Conversations
7Summits 11
Social Context Evolution
Business Value
Forrester:
“Social
Networking will
be the biggest
enterprise 2.0
priority by
2013”
7Summits 13
Social Context Evolution
Mainstream Needs Drive Rapid Maturing of Social Business
Software
7Summits 14
Social Context Evolution
Business Value
7Summits 16
Social Context Evolution
Companies Are Ready For The Benefits of a Socially Designed
Business
So What’s
Next?
Business Imperatives &
Business Value
7Summits 20
Social Context Evolution
Marketing
Commercial
Marketing
7Summits 22
Platforms
Listening
Public
Relations
Marketing
Commercial
Marketing
Marketing
C
KOL Commercial
Marketing
C
C
KOL Commercial
Marketing
information in a
C
Market Engagement
Space, eliminating
C
KOL Commercial
Marketing
C
KOL Commercial
Marketing Attrition goes down as
customer service
C
representatives
C
KOL Commercial
Marketing
C
C
e
e r vic
r S
eProduct
o m
Cu st Support
Specialists
CSRs
C
C
7Summits Customers 28
Platforms
Listening
C C
C
KOL
C Inte
etin
g grat
ed Something
M a r kPublic sparks.
Relations
C
Community is
C
KOL Commercial
Marketing
taking off…
C
k
ac
C
b
ed
Com
Fe
e
vic
mun
S e r
r
eProduct
o m
st
i
Cu
Support
ty
Specialists
CSRs
C
C
7Summits Customers 29
Platforms
Listening
C C
C
KOL
Marketing and
C I nCustomer
tegr Service
e t ing ated
r kPublic share a community
M a Relations
where product
C
Product
Marketing
feedback and new
C
KOL Commercial
Marketing ideas are surfaced and
discussed until well
C
ac
k understood.
C
b
ed
Fe
e Marketing polls KOLs
e r vic
r S
eProduct
st o m and customers to
Cu
Support
Specialists better understand
those needs…
CSRs
C
C
7Summits Customers 30
Platforms
Listening
C C
C
KOL
C Inte
g grat
etin ed
M a r kPublic
Relations
C
Product
Marketing
C
KOL Commercial
Marketing
C
k
ac
C
b
ed
Com
Fe
e
vic
mun
S e r
r
eProduct
o m
st
i
Cu
Support
ty
Specialists
CSRs
C
C
7Summits Customers 31
Platforms
Listening
C C
C
KOL Pro
C duc
tD
ev
e ting Employees e l o p
a r kPublic me
M Relations nt
Product
C
Product Engineers
Marketing Marketing
C
KOL Commercial
Marketing
Product
Developers
C
k
ac
C
b
ed
Fe
e Product Marketing along with
e r vic
r S
st o m eProduct key customer advocates work
Cu
Support
Specialists in a community with product
development to more
CSRs effectively derive new
C products…
C
7Summits Customers 32
Platforms
Listening
C C
C
KOL Pro
C duc
tD
ev
e ting Employees e l o p
a r kPublic me
M Relations nt
Product
C
Product Engineers
Marketing Marketing
C
KOL Commercial
Marketing
Product
Developers
C
k
ac
C
b
ed
Fe
e
e r vic
m
r S
eProduct …a customer-submitted idea is
st o
Cu
Support
Specialists taken to market and takes off,
capturing a stronger share of
CSRs the market.
C
C
7Summits Customers 33
Platforms
Listening
C C
C
Customer Service and
KOL
Sales learn about the
C new product offering
e t ing
r kPublic
M a Relations
and collaborate to
generate leads,
C
Product
Marketing
measure conversion
C
KOL Commercial
Marketing behaviors and drive
more business.
C
k
ac
En
C
Sa lem
ed
ab
Fe
les ent
e
e r vic
r S
eProduct
o m
Cu st Support
s
Specialists a l eMgt
SRel
Lead Gen
Biz Dev
CSRs
C
C
7Summits Customers 34
Platforms
Listening
C C
C
Marketing and Sales
KOL
work together to
C identify which sales
e t ing
r kPublic
M a Relations
materials and
campaigns are most
C
Product
Marketing
effective.
C
KOL Commercial
Marketing
C
k
ac
En
C
Sa lem
ed
ab
Fe
les ent
e
e r vic
r S
eProduct
o m
Cu st Support
s
Specialists a l eMgt
SRel
Lead Gen
Biz Dev
CSRs
C
C
7Summits Customers 35
Platforms
Listening
C C
C
KOL Pro
C duc
tD
ev
e ting Employees e l o p
a r kPublic me
M Relations nt
Product
C
Product Engineers
Marketing Marketing
C
KOL Commercial
Marketing
Product
Developers
C
k
ac
En
C
Sa lem
ed
ab
Fe
les ent
e
e r vic
r S
eProduct
o m
Cu st Support
s
Specialists a l eMgt
SRel
Lead Gen
Biz Dev
CSRs
C
C
7Summits Customers 36
Platforms
Listening
C C Bringing the community
C together as a whole…
KOL Pro
C duc
Inte tD
ev
ting
grat
e ed Employees e l o p
M a r kPublic me
nt
Relations
Product
C
Product Engineers
Marketing Marketing
C
KOL Commercial
Marketing
Product
Developers
C
k
ac
En
C
Sa lem
ed
C
ab
Fe
les ent
o m
e
vic
m
S e r
r
un
m eProduct
st o
ity
Cu
Support
s
a l eMgt
Specialists SRel
Lead Gen
Biz Dev
CSRs
C
C
7Summits Customers 37
Social Context Evolution …for a more socially
designed business.
7Summits 40
Applied Social MediaSM
Creating A
Socially Designed Business
7Summits 41