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Office 365,
Provision Admin-on-
Intune, EMS,
Easy to Use Customers & behalf-of
Azure*, CRM
Subscriptions customers
Online*
Multi-channel
CSP API
& View Your CSP Content
access &
Multi-CSP Invoices* & Resources
onboarding*
Partner*
*= new capabilities *= new capabilities
Subscription provisioning
1
consumption services
Admin-on-behalf-of (AOBO) 2
Customer management update
customer info
Multi-channel
Multi-CSP Partner
Go to https://partnercenter.microsoft.com to go to the
Partner Center homepage. Click on Dashboard or Sign in
to Partner Center.
Sign in to the
Partner Center
using your CSP
tenant
credentials
(same
credentials
used with the
Partner Admin
Center)
View or
download your
bill and
reconciliation
files
3
1 View your bill for the current month, including your account balance
2 due
View a bar chart of your monthly bills for the past 3, 6 or 12 months
3 View your billing history, by year
4 Download your bill and reconciliation files (both license-based and
usage-based)
Opening a service request for a customer
issue
On the
Customers
page, click on
the customer
that is having
the issue
After clicking Create or view service request, you are taken to the
service request creation page for the selected service. In this
example, you are starting to create an Office 365 service request on
behalf of the customer. Also notice that this is in the context of the
Viewing the Service Health of a customer
On the
Customers
page, click on
the customer in
which you want
to view the
current service
health status
Clicking on the View service health link brings you to the current
service health status for the selected service. In this example, you are
taken to the customers Azure management portal. Notice that you are
accessing the portal in the context of the customer. In this example,
Updating a customers account details
On the
Customers
page, click on
the customer in
which you want
to update the
accounts
details
On the Add user page, select the desired role for managing your
CSP customers and the desired role for the ability to manage your
own tenant. Click Add.
Note: Find more information on the permissions for each role here.
Cloud Solution Provider (CSP)
Multi-Channel Capabilities
Multi-Channel: Common scenarios
Prior to enabling multi-channel, CSP partners like you were only able
to order subscriptions for customers they provisioned as a CSP Partner
(using the Partner Admin Center). However, its common to work with
customers who have an existing tenant. In these cases you need the
ability to provision CSP subscriptions for these customers on the same
tenant. Multi-channel capability makes this possible.
You can provision CSP You can provision CSP You can provision CSP
subscriptions for a subscriptions for a subscriptions for a
customer that has customer that has customer that has
already has a tenant existing existing
(i.e. wasnt originally subscription(s) that subscription(s) that
provisioned as a CSP you previously sold to were previously
customer). the customer as an purchased directly
Advisor Partner. from Microsoft.
Multi-Channel: What it is!
Customer Tenant
Office 365 License Pool
Enables CSP
subscriptions to co-
Enables partners to Customer retains full
exist with other
provision CSP control over their
subscriptions on the
subscriptions for a existing subscriptions
same tenant (e.g.
customer that has an
purchased directly
existing tenant
from Microsoft, via
Open, EA)
Multi-Channel: What its not!
Customer Tenant
Office 365 License Pool
Customer
reviews and
accepts the
CSP invitation
Example scenarios:
A customer has an existing CSP A customer has an existing CSP A customer has an existing CSP
Partner that sold it Office 365 and Partner that sold it Exchange Partner that specializes in
then establishes a relationship Online, and then establishes a Dynamics CRM Online, and then
with a second CSP Partner that relationship with a second CSP establishes a relationship with a
specializes in Microsoft Azure. Partner that specializes in second CSP Partner that
SharePoint Online. specializes in Microsoft Azure.
Multi-CSP Partner: How it works
The process of a establishing a CSP relationship with a customer that already has a CSP Partner is
similar to the process used in multi-channel capabilities. The basic steps are:
(1)Go into the Partner Center and then go to your Customers list
(2)Click Request a reseller relationship at the top of the page
(3)Copy the email text and invitation URL
(4)Paste the email text and invitation URL into an email and send to your prospective customer
(5)Customer receives your email, clicks on the invitation link and is prompted to log into its tenant
(6)Customer reviews the invitation and clicks to accept the invitation
(7)After accepting the invitation, that customer appears in the Partners customer list in Partner
Center
(8)Partner can then provision and manage CSP subscriptions for the customer
Customer
reviews and
accepts the
CSP invitation
The CSP Partner no longer appears on the list of delegated admins. In this
example, Zulu Cloud Solutions was removed by the customer. Note: This does
NOT sever the CSP relationship; it only removes delegated admin privileges so
that the Partner is not able to access the customers admin portal. The CSP
Partner is still able to provision subscriptions for the customer and still must
support the customer. The CSP Partner can reestablish delegated admin