Documente Academic
Documente Profesional
Documente Cultură
Obat RS
Sistem Distribusi yang Efektif &
Efisien
Mencegah Resep Keluar dari RS
Porter Five+ Forces (Industry Analysis)
Potential
Entrants
Threat
of new
Relative entrants
power of
Other unions, Industry
Stakeholder governments, Competitors Bargaining
etc power of
s
buyers Buyers
Rivalry Among
Suppliers Existing Firms
Bargaining
power of
suppliers Threats of
substitute
products
or services
Substitutes
BSC Framework
Long-Term
Productivity Strategy Shareholder Value Growth Strategy
Financial
Perspective
Improve cost Increase Aset Expand Revenue Enhamce
structure Utilization Opportunity Customer value
Human Capital
Distribusi Distribusi
Rawat Inap Rawat Rajal
Dokter Pasien
Perawat
Pelayanan yang Memuaskan
Customer
Pelayanan yang mampu memenuhi bahkan
melebihi harapan customer
Mind
Heart
Spirit
Flower of Service
Christopher Lovelock, MIM
Information
Consultation
Order taking
Hospilatily
Core
Payment
Safe keeping
Exception
Billing
Diskusi
Aspek layanan apa yang diharapkan pelanggan?
Obatnya: 4T1W
Pasien: informasi, cepat,harga terjangkau, tempat
nyaman, keramahan, ketersediaan obat,
kebebasan memilih obat gen/paten, obat
berkualitas (asli), tidak berbelit, fasilitas
pendukung (ATM), pembayaran
Farmasi: promosi
Internal cust: info DRP
Falsafah Flower Service
Perbedaan dg kompetitor?
Sistem Distribusi Obat
Individual Prescription
Individual
Prescription
Ward Floor
Ward
Floor Stock
Stock
UDD
UDD
Kombinasi
Kombinasi
er ap an
e n
an : P linik
k ung asi K y
Du Farm rm a c
ha
a r dP
W
Good system
Good system design
design Effective Drugs
Effective Drugs
++ = Distribution
Distribution
Good management
Good management