Documente Academic
Documente Profesional
Documente Cultură
GROUP MEMBERS
Muhammad Usman
Fahad Ali Khan
Waleed Ahmed
Imran Majeed
Talha Bin Saeed
2
RECRUITMENT and
SELECTION of
knowledge workers
and its impact on
performance of pia
3
LOGO AND SLOGAN
4
INTRODUCTION
Pakistan International Airline (PIA) is the national
flag carrier of Pakistan and the largest airline in
terms of fleets and destinations in the country.
First Managing
Director Mr.Zafar Ul Ihsan
First
International In 1955, PIA operates its first international
Route flight from Karachi to London
MISSION
Offering quality customer services and
innovative products
8
GROUND SUPPORT AND
ENGINEERING SERVICES
PIA provides ground support and engineering Services
to the international airlines. Ground support services
include check in, baggage handling, catering Services
13
HUMAN RESOURCE
MANAGEMENT AT PIA
22000 employees are currently engaged in
serving PIA
Engineering is the biggest department of PIA
after which is IT department, marketing, and
finance.
In average organizations there is only one
human resource manager who is taking over all
the responsibilities but as PIA is a big
government organization it has conglomeration
of 10 HR managers at each city 14
RECRUITMENT
Internal
Recruitment Methods
16
EXTERNAL RECRUITMENT
METHODS
CLOSED
SEARCHE
S
E
W TMI
OR U
M R T IES
OU D O EC N NC
TH F R E
LINKS G
A
WITH
INSTITUTE
S
17
EXTERNAL RECRUITMENT
Contd
Ads in Newspapers
Job Fairs
OPEN
SEARCHE Walk- ins
S
PIA Website
TV , Radio Commercials
18
19
INTERNAL RECRUITMENT METHOD
Vacancies can be filled by
analyzing employee talents and
improvement and then
redeploying them from on
position/department to another
In order to nurture the talents of
the employees within an
organization, employees are
selected through the process of IJP
(Internal Job Posting)
20
PHASES IN THE RECRUITMENT
PROCESS
Pre-
Recruitment
Phase
Post-
Selection
Recruitmen Key
Recruitment
Activities t Process Activities
Key Selection
Activities
21
CRITERIA OF
RECRUITMENT PROCESS
22
METHODS OF SELECTION
Interview Panel
Application forms
Physical Test
Grooming Test
General Test
23
TRAINING AND
DEVELOPMENT
24
I Hear And I Forget
I See And I
Remember
I Do And I
Understand
25
TRAINING
Attempt to improve current or
future employee performance
26
TRAINING
27
28
G
IN
AIN ODS
TR H
T by
ME ED
US IA
P
ON THE JOB
OFF THE
JOB
COURSES OFFERED AT
PTC
Customer Service
Engineering &
Maintenance
Flight Operations
Information Technology
Management
29
REASONS OF DECLINE
.Over the years the number of destinations
served by PIA has reduced and in contrast
Emirates which was built in 1985 has
outreached to 136 destinations across five
continents. DESTINATIONS IN DESTINATION IN
AIRLINE
1987 2016
Pakistan 60 (Including
53
International domestic and
Airline International)
Emirates Airline 11 136
Etihad Airways Not existed 91
30
FLAWS IN
SERVICES
Flight delay
Flight cancellation
Unpleasant Cabin Crew.
Inordinate delays due to VIP Protocols.
Frequent employees Strike.
Ageing Aircrafts.
Poor Management
Nepotism
Fake Booking by Travel agents
31
PIA is over staffed; the number of people
per aircraft is very high: PIA has more than
430 employees per aircraft whereas the
international standard is around 100
employees.
32
HOW TO REVIVE PIAS LOST
GLORY
Downsizing of Employees
In order to survive in market PIA must adopt downsizing of
employees
Hiring of Knowledge Workers
PIA must select knowledge workers that knows how to get
the job done and improve the performance of departments
Employee Reduction Strategies:
PIA must offer golden handshakes and early retirements to
the number of employees which are at surplus. This way
the organization can get rid of overloaded employees.
33
RECOMMENDATIONS
Recruitment and Selection process should be fair
and not biased i-e
Everybody should be selected on merit
Illegal discrimination should be avoided
(Race, Gender, Disability, Religion)
PIA should adopt transparent policy that
employees should be promoted on merit basis.
Chairman of PIA should be appointed
from within the organization.
Improve technical training programs
34
35