Diary

What is a Project?
What is Project manager?
Project Quality Management Quality
Quality Management
Quality Plan
Quality Assurance
Audit
Deming cycle
Quality Control
Quality assurance vs Quality control
BPE
 What is a project
A project is an effort that is carried out to create a unique
product, service or result, and has the characteristic of
being naturally temporary, that is, having an established
beginning and end, and that the end is reached when they
are achieved The objectives of the project ( PMBOK 2000)
 What is Project manager ?

Person responsible for coordinating a project to achieve common

objectives.
So
A project manager to be the administrator of the rescuer, should
take into account that, a project will find 4 main
SCOPE WHEATHER COST

QUALITY
 Project Quality Management

Quality management is the process that ensures that all Necessary

activities to design, plan and implement a Effective and efficient with
respect to the purpose of the Purpose and mission.
Project Quality Management
Quality management focuses on improving customer
satisfaction Interested in the project through continuous
improvement of processes.
 Quality

Quality has been defined as "the totality of

characteristics of an entity that is based on its ability to
meet established or implicit needs".
 Central Focus
The central focus of quality management is to achieve or:

Exceed the expectations of those interested in the project and

Adapt them to the design and specifications of the project.
 Quality Management

Definitivos of Improvements to
Quality quality

Quality
management

Control Quality
Quality Assurement
 What is a Quality Plan?
oQuality Standards
oPractices
oResourses
oSpecifications
oSecuence of activities
 Quality Plan
It will help you to set quality targets for your project to
ensure that the deliverables produced, meet the needs of
your customer
Quality plans should define:

Objectives to be Steps in the

attained processes

Standards,
Allocation of
Practices &
responsibilities
Procedures
A method for
Examination
measuring
Programs
achievements
 Quality assurance
Part of quality management focused on providing
confidence that quality requirements will be fulfilled
 Quality assurance
The confidence provided by quality assurance is twofold
Internally

Externally
Management Costumers
Government Agencies
Regulators
Certifires
 Quality management
A quality management system includes all the
activities of the overall management function.
These activities determine the quality policy,
objectives, and responsibilities as well as their
implementation
 Audit
Auditing is the on-site verification activity, such as
inspection or examination, of a process or quality system,
to ensure compliance to requirements.
An audit can apply to an entire organization or might be
specific to a function, process, or production step
 Product audit
An examination of a particular product or service to
evaluate whether it conforms to requirements:
Specifications
Performance standards
Customer requirements
 Process Audit
A verification that processes are working within established
limits.
An operation or method against predetermined instructions
Standards to measure conformance to standards
The effectiveness of the instructions
 System audit
A documented activity performed to verify, by examination
and evaluation of objective evidence, that applicable
elements of the system are appropriate and effective and
have been developed, documented, and implemented in
accordance and in conjunction with specified
requirements.
 Quality Control
A part of quality management focused on
fulfilling quality requirements

The operational techniques and activities used to

fulfill requirements for quality
 Quality Control Tools

FISHBONE
(ISHIKAW
A)
DIAGRAM
Challenge: Try to develop a Fishbone Diagram where
the problem is miss-shipment products.
 Quality Control Tools
A Pareto chart is a bar graph. The lengths of the bars
represent frequency.

Pareto Chart
 Quality Assurance vs Quality
Control
Quality assurance and quality control are two aspects of
quality management. While some quality assurance and
quality control activities are interrelated, the two are
defined differently.
 Quality Assurance vs Quality
Control
Quality Assurance Quality Control
Makes sure that were doing Makes sure the results of
the right things, the right what weve done are what we
Way. expected
Focuses on building in quality Focuses on testing for quality
and hence preventing defects and hence detecting defects
Deals with process Deals with product
Is for testing part of the
Is for entire life clycle
process
Is preventive process Is corrective process
 Continuous Improvement
Is an ongoing effort to improve products, services
or processes.
These efforts can seek incremental
improvement over time or breakthrough
improvement all at once.
 Continuous Improvement Tools
Deming Cycle
Six Sigma
Lean
Total Quality Management
Business Process Excellence
Deming Cycle
 Deming Cycle
PLAN: Establish the objectives and processes required
to deliver the desired results.
DO: Implement the plan and measure its performance.
CHECK: Assess the measurements and evaluate the
results versus the predetermined objectives.
ACT: Apply the necessary actions to improve if the
results required changes.
 Bibliography
Joseph M. Duran , Quality Control Handbook (1951)
International Organization for Standardization (ISO), Quality Management and Quality Assurance
(Geneva, Switzerland: ISO Press, 1994).
PMBOK . USA: GERENCIA DE PROYECTOS PARA ORGANIZACIONES DE DESARROLLO.
(2009). Gestin de la Calidad del proyecto.
The Certified Manager of Quality/Organizational Excellence Handbook, ASQ Quality Press, Fourth
Edition, 2014, Pages 266-268
The Quality Audit: A Management Evaluation Tool (McGraw-Hill, 1988), Charles Mill
Nancy R. Tagues The Quality Toolbox, Second Edition, ASQ Quality Press, 2004, pages 390-392.