Business Communication

GODISNOWHERE

GO SLOW WORK IN PROGRESS

WOMAN WITHOUT HER MAN IS NOTHING

Dog for sale: eats anything and is fond of

children
 Communication = ?

A process, by which, we
give, receive, or exchange
ideas,
information,
viewpoints,
feelings or
emotions
with others.
Communication Process
Encoding Decoding

Message

Channel

Feedback

Sender Receiver
 Why do we communicate?
to tell
to inform
to express ourselves
to help/to guide
to motivate
to impress
to gain respect
to make friends
to earn money
To get the job done
 How do we communicate?
Through words (spoken/written)
Through body language
Through appearance
Through voice
Through space
Through time
Through touch
Through behaviour
Through work
Through success/failure
 Effective/Successful
Communication = ?

Encoded message = Decoded message

When Receiver understands Senders message

exactly as the sender intended.
 SYLLABUS
Unit-1 : Basic Principles of Communication

Unit-2 : Types and Channels of Communication

Unit-3 : Nature of Business Communication

Unit-4 : Listening in Workplace

Unit-5 : Guidelines for Written Business

Communication

Unit-6 : Oral Business Communication Skills

Unit-7 : Reading Skills for Effective Business

Communication

Unit-8 : Internal Business Communication

Guidelines for Meetings
Unit-9 : Internal Business Communication
Memos, Circulars, Notices

Unit-10 : Electronic Media and Shareholder

Communication
Unit-11 : Business Letters

Unit-12 : News Releases and Corporate

Advertising

Unit-13 : Business Reports

Unit-14 : Employment Communication

Resumes and Cover letters

Unit-15 : Group Discussions and Interviews