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Management
ELEVENTH EDITION
1
GARY DESSLER
Chapter 9
Comparing
Performance Appraisal
and
Performance Management
Total Quality
The
Performance
Appraisal Issues
Management
Approach
Strategic Focus
Guidelines for
Effective Goal Setting
Assign
Assign Assign
Challenging Encourage
Specific Measurable
but Doable Participation
Goals Goals
Goals
Problems with
MBO
Conflict with
subordinates over
objectives
Potential Rating
Scale Appraisal
Problems
How to Avoid
Appraisal Problems
Control
Know Use the Train Keep
Outside
Problems Right Tool Supervisors a Diary
Influences
Immediate
Self-Rating
Supervisor
Peers
Potential Subordinates
Appraisers
Rating 360-Degree
Committee Feedback
SatisfactoryPromotable
SatisfactoryNot Promotable
Types of Appraisal
Interviews
UnsatisfactoryCorrectable
UnsatisfactoryUncorrectable
Guidelines for
Conducting an Interview