BT One.

A quick round up of BT One experience

Global Experience AMEA BT One Customers

600,000 100
Over 600,000 One
Cloud seats landmark
passed
Million
AMEA Dolby minutes
per month (Asia,
115,000 12
Midde East and
Africa)
SIP channels global collaboration
globally. platforms build our
Australia, Hong Kong, cloud of clouds story.
Singapore, South Africa,
Turkey
What our analysts say.
Finally, an audio service that focuses on quality! All
BT is leveraging its new Cloud of Clouds architecture to
audio
deliver new collaboration and CRM services via hosted,
services are not the same, and BT MeetMe with Dolby
managed on-premises, hybrid or third party platforms.
Voice is
an exceptional experience. HD voice allows different BT offers a market-leading IP telephony
dialects and accents to come through with clarity and
precision, and the spatial audio feature enables a
and unified communications portfolio.
greater sense of presence. The combined effect raises Gary Barton,
the bar of what an audio service should be. Current Analysis,
BT UK Business Assessment,
Marc Beattie, July 2015.
Senior Analyst and Partner, 2
Wainhouse Research.
Cloud of Clouds.
Cloud Services Integrator.

3
Collaborating in the Cloud of Clouds.
Cloud Services Integrator.

4
Our Solution framework & deployment model
COMMUNICATION COLLABORATION
Voice Calls Face-to-Face
Telepresence
VOICE VISUAL
VideoConferencing
1
Streaming
Presence/Instant Messaging Web Conferencing
TEXTUAL
Email AudioAUDIO
Conferencing
Flexible Deployment Model
2 1

BT Global Managed Voice Network

BT Global Video Bridging Platform
BT One Voice
anywhere BT

MOBILE
users
Managed
Streaming
New UC
UC IPT client Skype, BT One
clients
Cisco Spark, Jabber BT LAN
Voice /
Connect
GSIP

BT MeetMe with Dolby

BT IP Connect global [MPLS] 5
users
What makes our BT One solution different
1 2 Integrate BT & 3 rd Party
Makes communication
easier and enable Cloud services so
adoption with devices, customers can consume
apps and desktops. new capabilities
Assure the network design end-to- seamlessly
Our ability to integrate to customer
end to deliver the experience users specific applications using third
expect right now and into the future party connectors or our BT Advise
at the optimal cost team
Enhanced Integration
Call quality monitoring to manage Standard integration removes the
user experience and perceptions User need for cost of bespoke
3 proactivelythe
Manage and to make Experience integrations & management
improvements where needed
4 Analyse and give
transformation to insight on user
achieve business goals behaviours,
and best user collaboration to drive
experience
Transform complex legacy business
Analyse tooutcomes
help manage
estate to a new environment costs
including managing the legacy Analyse and give insight
environment
Transformation collaboration to better to Analytics
Manage the transformation to understand the business &
5 deliver optimal experience and intervene to change
costs behaviours to drive
We have direct network connections into 0365 and Spark which means
outcomes
customers use these services without breaking out onto the internet
Global network allows customers to receive and make calls from wherever they are in the Global
world 6
Reach
Exploit the opportunities of enterprise mobility.

CGG.

Helping CGG manage costs and

optimise its mobile fleet.
CGG is a geoscience company providing leading geological,
geophysical and reservoir capabilities to a broad base of
customers, primarily from the global oil and gas industry.
With its workforce spread across 70 locations, CGG was
looking for solutions that can deliver cost control, process
optimisation, innovation and drive efficiencies in mobile BT One Voice expenses is the
services. telecom expense management
solution that best meets our needs.
BT One Voice expenses, an innovative telecom expense
management solution providing CGG with all the necessary We think we have chosen the right
mobility management tools by combining services, partner to help us implement
integration and an intuitive web portal. strong corporate mobility policies
and control and predict our mobile
spending.
Thor Grefslie,
Global Telecommunication and
Network Sourcing Manager, CGG.

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7
Automotive component maker chooses BT global video collaboration
platform.

Yazaki.

Managed video conferencing

helps
Yazaki boost business
Founded in 1941, Yazaki Corporation is a market leader
efficiency.
in the supply of automotive components. From its
Tokyo headquarters, Yazaki runs 421 sites in 39
countries.

BT managed video conferencing provides HD

images and crystal clear sound, making meetings more
lifelike and accelerating decision-making. And by
linking 20 global sites, the need for business travel
has plummeted.

Thats great for the planet as well as the bottom line.

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8
RSA leads the collaboration curve with The Big Upgrade.

RSA.

BT cloud-based solution sees

collaboration span across RSA.
Insurance giant RSA wanted to improve collaboration globally
amongst their 19,000 employees.
A BT One Cloud platform was chosen for The Big Upgrade.
It hosts Microsoft Outlook, Microsoft Skype for Business, and
Microsoft SharePoint, and is served from BT Compute global
data centres. This network-centric model enables
employees to easily and securely connect to the applications
and data they need.
As well as communicating with colleagues, they can use the
platform to connect with customers and brokers from any
device. This has enabled more flexible working, increased
productivity and reduced costs.

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9
How to collaborate between continents.

Integreon.

Global collaboration
facilitates cross-team
communication.
With 2,200 associates supporting more than 250 law
firms and multinationals around the globe, legal
outsourcers needed
a way to gather their people together without crossing
continents.

Our answer to Integreons connectivity problem was BT

One Cloud
Microsoft with BT One Collaborate audio bridging.

Our solution let Integreons associates conference from

any device running Microsoft Office 365 with the click of
a button. They can
use the best communication tool for the job, choosing
from instant messaging and presence, enterprise
voice, web conferencing or
multi-party HD video conferencing. We deployed the
whole system in just 30 days half the usual lead time.

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10
Case Study Infosys, India
Reduces TCO, Delivers High Quality A hybrid architecture and an End to end
& enables mobility & reduces
conferencing & protects existing
service investment
roaming cost

Leverages Existing Extended High Quality & Allows Legacy PSTN IP conferencing from 24/7 Follow the
Infrastructure access to Reduced Costs Technology existing UC clients : Sun Support
Mobile users Microsoft Skype & Cisco Model
WebEx

One Voice Managed

One Voice Anywhere Dolby Global Access WebEx & Skype
Services

BT Global Bridging Platform

BT MPLS
I need to
I need to I need to innovative,
I need to existing and
Busines leverage scalable and flexible
reduce the new
s Needs existing service provider
overall cost technologies to
investments
work together

End I want I use my mobile I want to connect to

I want the best
User simplicity in for most of my work seamlessly from
quality sound
Needs using tech tasks anywhere,
11 anytime
Case Study Infosys, India
Simple User Experience anytime, anywhere in any device

Leverages Existing Extended High Quality & Allows Legacy PSTN IP conferencing from 24/7 Follow the
Infrastructure access to Reduced Costs Technology existing UC clients : Sun Support
Mobile users Microsoft Skype & Cisco Model
WebEx

One Voice Managed

One Voice Anywhere Dolby Global Access WebEx & Skype
Services

BT Global Bridging Platform

BT MPLS
I need to
I need to I need to innovative,
I need to existing and
Busines leverage scalable and flexible
reduce the new
s Needs existing service provider
overall cost technologies to
investments
work together

End I want I use my mobile I want to connect to

I want the best
User simplicity in for most of my work seamlessly from
quality sound
Needs using tech tasks anywhere,
12 anytime
 BT recognised as a Leader in Gartners Magic Quadrant for Unified
Communications as a Service, Worldwide, 2016
Evaluation based on Completeness of Vision and Ability to Execute.
See full report at this link

BT recognised as a Leader for the first time.

Gartner defines a Worldwide UcaaS Leader as Vendors in the Leaders

quadrant have been delivering complete UCaaS solutions for multiple years,
have clients with more than 5,000 employees supported and have more
than 400,000 total employees supported. These vendors have their
accounts implementing a comprehensive and integrated UCaaS solution set
that addresses the full range of market needs, along with the proven ability
to service large accounts. These vendors have defined migration and
evolution plans for their products in core UCaaS areas and are using their
solution sets to acquire new clients, expand their geographical footprints,
and innovate to new functional areas.

Source:
Gartner, Magic Quadrant for Unified Communications as a Service, Worldwide,
Dan OConnell, Bern Elliot, 23 August 2016.

This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available at
http://www.gartner.com/reprints/bt-reprints-vol5?id=1-3FTD9MW&ct=160824&st=sb. Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors
with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with
respect to this research, including any warranties of merchantability or fitness for a particular purpose.

13 13
More analyst recognition.
Finally, an audio service that focuses on quality! All
audio
services are not the same, and BT MeetMe with Dolby
Voice is
an exceptional experience. HD voice allows different
dialects and accents to come through with clarity and
precision, and the spatial audio feature enables a
greater sense of presence. The combined effect raises
the bar of what an audio service should be.
Marc Beattie,
Senior Analyst and Partner,
Wainhouse Research.
BTs new Cloud of Clouds architecture securely
links customers via the providers MPLS network to
third party clouds and applications. It is more
developed than similar solutions available from
competitors, arriving with 12 UCC services
available on-net including BTs HCS and Skype for
Business cloud offers, with two more to come,
access to BT Compute power, and direct access to
Google, Esna, Cisco, Office 365, WebEx, CMR Cloud
and Skype with Dolby Voice enhancements.
Ian Grant,
Current Analysis,
BT Global Collaboration and Communications Assessment,
July 2015.
Due to the magnitude of BT's global network and
presence in terms of sales and services offices, its cloud
video services are available from many service hubs
located in Europe, the Americas, and Asia. As a result,
MNCs can rely on BT as the one service provider for their
global video deployments but with local services
support..
Melissa Fremeijer,
IDC MarketScape: Western Europe Video Cloud Services for MNCs 2015-
2016 Vendor Assessment, #EMEA40766115, Dec 2015 .
BT Global Services is a Leader in this IDC
MarketScape. BT was an early entrant in managed
services and has evolved as a major player in the
cloud space most recently with its "Cloud of
Clouds" vision. .
Amy Lind,
IDC MarketScape: Worldwide UCaaS Service Provider 2015 Vendor
Assessment.
Dec 2015 For further info on
these and other
reports visit the
Delivering cloud collaboration.
One Voice.
Voice capabilities that
consolidate disparate
technologies and suppliers.
One Enterprise.
Global on-premises IP telephony
and unified communications
solutions.
One Cloud.
Global hosted IP telephony and
unified communications
solutions.
One Collaborate.
Integrated audio, video and
web communications solutions
accessed quickly and simply.
One Mobile.
Mobile services delivering
connectivity, security and cost
control.
Advise One.
Professional services expertise,
making
it easier for customers to deliver
their UC and enterprise mobility
strategy.
BT One Voice.
Voice capabilities that consolidate disparate technologies and suppliers.

A converged communications
platform
for voice, mobile and data
services. Benefits.

Traditional calls and lines products and services. Cost efficiencies: reduce operational, network
Combine your global voice and data traffic and
with average savings of 25%. admin costs.

SIP trunking eliminates voice access network Simplify voice infrastructure and contracts:
costs, saving up to 30% compared to ISDN. with single global network, contract, SLA and bill.

Innovative solutions significantly reduce your Flexibility: a choice of connectivity, numbering,

international mobile spend and roaming costs. and billing tailored to your business needs.
Seamless migration: full UC by supporting
TDM and IPT, allowing migration at your own
pace.
BT One Enterprise.
Global on-premises IP telephony and unified communications solutions.
Complete solutions from core IP
telephony to collaboration
applications, messaging and
video solutions.
Managed services, not just the hardware
focus on your core business.
Accredited with world leading partners
we supply the right solution for you.
Integrate with legacy technology so you can
leverage existing investments.
Combine on-premises and cloud in a hybrid
solution, and we manage it all end-to-end.
Benefits.
Simplify: move from legacy telephony systems to
UC
to reduce on-going costs.
Greater reach: extend collaboration beyond your
own organisation to enable home and remote
working.
Collaboration anywhere: a consistent user
experience across a range of advanced clients
whatever the device.
Improve the experience and save money: HD
voice and video to increase productivity and reduce
travel costs.
BT One Cloud.
Global hosted IP telephony and unified communications solutions.
Cloud based platforms to
support HD voice, email, web
and HD video conferencing,
presence and mobility.
A single global price full UC on One Cloud Cisco,
8 per user per month. Skype for Business/Lync
3.75 per user per month plus Microsoft licence.
Gold partnerships with Microsoft and Cisco and
integration services between the two, or with third
party platforms.
Shared access with BT data network quicker to
turn on the service and reduce network upgrade
costs.
Globally resilient data centres with over 650,000
seats sold on our One Cloud Microsoft and Cisco
platforms.
Benefits.
Reduce costs: minimise CapEx and lower on-
going costs.
Improve flexibility: with a pay-as-you-go model
and option to flex users up and down.
Simplify communications systems: integrate
voice
and data in an efficient, flexible infrastructure.
Sit back and relax: responsibility for
maintenance, licenses, and upgrades lies with BT,
so you dont have to worry.
BT One Collaborate.
Integrated audio, video and web communications solutions accessed quickly and
simply.
UC tools, audio, video and web
conferencing as integrated
services.
Look people in the eye even when youre on
opposite sides of the world.
Allow users to see the same document or
application and create their own virtual
meeting room.
Simple to schedule and join meetings, from any
device through our cloud solutions.
Crystal clear and life-like audio conferencing
with our BT MeetMe with Dolby Voice solution.
Benefits.
Increase agility: more effective team working a
more responsive organisation.
Speed up decision making: high quality
conferencing
enables instant access to the right people.
Improve productivity and job satisfaction:
remote
collaboration can reduce the impact of travel.
Reduce travel costs: minimise corporate travel
while providing a personal, face-to-face service.
BT One Mobile.
Mobile services delivering connectivity, security and cost control.

Services that give cost effective

access and the tools to manage
mobile working effectively. Benefits.

Mobile connectivity options to let you stay
connected on the move with best speeds and
lowest cost.
Mobile security to protect your data,
applications and devices.
Converged services bring together fixed lines,
mobiles and office phone systems into a hosted
service.
Managed mobility contracts remove the
complexity of multiple mobility suppliers and
contracts globally.
Reduce costs: save up to 30% through visibility and
control over your mobile estate.
Increase productivity: allow employees to work from
anywhere, on any device securely.
Simple connectivity: wide ranging connectivity via
19.5m global Wi-Fi hotspots and mobile networks.
Flexible and scalable security: cloud based mobile
security lets you flex up and down as required.
BT Advise One.
Professional services expertise, making it easier for
customers to deliver their UC and enterprise
mobility strategy.
Advise One consultants cut
through the confusion and hype
of UC and plot the right
roadmap. They provide:
Consultancy packages to build a UC and
Enterprise Mobility strategy for your
organisation
Hybrid Integration packages to provide a better
user experience and responsive customer
service
Hybrid Architecture Service to define a multi-
vendor UC framework and architecture
UC Readiness Assessment to analyse your UC
environment and optimise performance.
Benefits.
A proven approach: local delivery with global
methodology and governance.
Unique combination of expertise: networks,
voice, video, security, IT, mobility and vertical
consulting.
Expertise: in-depth knowledge of vendors and
the highest levels of certification and
accreditation.
Experience: advice based on real life operations
and experience.
Global coverage.

Cloud
UCnodes
Voice
UC nodes
Contact
coverage
Centre
nodes
Voice nodes UC UC Coverage Cloud Contact Centre nodes
nodes

Network Unified Data Security

Communications and Centres
Contact Centres
We can make it work for you.

We make it work by tailoring a

great
experience for every individual.
We make it work together old or
new,
for employees, customers, all the
suppliers
and partners in your ecosystem,
anywhere
in the world.
We make it work securely by
protecting customer information
however or wherever
its accessed.
We make it work end-to-end.
We understand voice, and how to
make collaboration work for your
business. 23
Consider these next steps.
See the technology in action.
1 Visit our virtual showcase or book
a visit to your local showcase
through your BT Account
Manager.
www.virtualshowcase.bt.com

See if its right for you.

2 We offer Pathfinders across
many of our products to deliver
the functionality to your people
for a limited time period.

Get started.
3 BT Advise One UC Quick Start
can help plan your roadmap
to UC.
BT Advise Mobility Quick
Start can help develop and
implement a mobility
strategy.

24
BT One.
Communications that unify.