Insite Platform

System Performance Revie

FW44 12

Data for Insite2.0 (3Q/2012)

Presenter: Nate Davis

Agenda
- Architecture Overview
- Utilization / Growth Data
- CTQ Summary and Data
- Drill-down on CTQ gaps
- SPR Summary and Data
 Simple Block Diagram of
Solution Deployment Diagram
Web Servers Web
Application
(Device- Servers
Servers
facing) (User-
facing)

Machine
Data

Database
Server

Tunnelin
g
File Server
Servers 3
(NAS) GE Healthcare
Insite2 Device Growth

- 79,708 Registered Devices (4k

new in 3Q)
- Double-digit growth every year
- No mechanism to retire devices
from database when out-of-service
- Will pass 100k devices by 3Q-2013
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GE Healthcare
Insite2 Modality Break-Down

Ultrasound + LCS make up 2/3 of our device population

and are both growing at increasing rates.
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GE Healthcare
CTQ Summary
CTQ Summary

CTQ Measured Specs Actual

@
Application Availability Topaz >= 98% 99.3%

Performance - Time to Topaz 7 seconds 4.8 seconds

process an inbound request

Application Utilization Insite 2 < 67,850 79,708

(Concurrent)
Registered
Devices

Note: CTQs from MDEX Gen 3 program (M4 in March 08)

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GE Healthcare
Performance Performance
CTQ Deep Dive
Performance over past 12 months
2Q Review showed a massive
decline in performance in
February.

Investigation found that was a

measurement error. A new robot
was brought online in Beijing in
Feb and was skewing our
numbers.

We can now see our performance

is gradually getting worse as new
devices are added, which matches
the reports we are getting from
users.

URL Specifically, pages that do deep

Login
searches (gathering select data
Device Search
Load Device Page
from multiple DB tables) are
getting slower.

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GE Healthcare
CTQ Deep Dive
Issues / Actions

Good News
Application Uptime has been in-spec for 7 consecutive months

Not-so-Good News
We have been experiencing a large number of issues on the device-facing
side of the application. This means that even though users can get into the
Questra app, they cannot use remote service features of the application. We
have mechanisms to detect this issue, but not to do trending on it.

Ongoing Effort
Our team of volunteers meets weekly to try to isolate and address the
highest impact issues. (See attached excel tracker)

Micros oft Excel

Works heet

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GE Healthcare
SPR Trends Changes in 3Q:
15 SPRs closed
Reviewed and dispostioned
with justification 12
Unacceptable Risk sprs
imported incorrectly from
DDTS

5.2 release

Open Issues:
465 Design Non-
Conformances
124 Improvement
Opportunity
Will be closed with
justification when RSvP
program retires Questra
back-office
Insite 2.0 Service SupportCentral Cases
Insite2 Service Ops 2012 SC Cases: 43
- 35 Open
- 8 Closed
Note: No cases closed until 3Q new staffing (Mike Walls) put in
place to help address these since last quarter

Insite ExC 2012 SC Cases: 18

- 4 Open
- 14 Closed
Note: Keeping up well on these due to helpful volunteers (Chris B,
Madhuri, Glyn)

Take-Away: Added staffing to help investigate

issues is helping to alleviate user frustration with
the app. We need to keep people assigned to this.
Performance Performance
CTQ Deep Dive
Performance over past 12 months
**Back-up slide. Averaged by month instead of by week. **

URL
Login
Device Search
Load Device Page

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GE Healthcare