Documente Academic
Documente Profesional
Documente Cultură
7 SEPTEMBER 2015
MAINTAINING HARMONY IN THE WORKPLACE
OUTLINE
Task-related roles
[Your job description]
Better productivity
Mutual satisfaction
MAINTAINING HARMONY IN THE WORKPLACE
3. DEFINING CONFLICT
Intra-personal conflict
Interpersonal conflict
Intra-group conflict
Intergroup conflicts
Role conflicts
Value conflicts
Territorial conflicts
MAINTAINING HARMONY IN THE WORKPLACE
6. DEFINING A DISPUTE
7. DEFINING A CONFLICT
[1] Investigation
[2] Identification
The problem
The purpose
The process
The context
The interest
The participants
STAGES
information
tools
refreshment
MAINTAINING HARMONY IN THE WORKPLACE
STAGES
that it is comfortable
that it is relaxing
that the situation is secure
interruptions
distractions
background noise
possibility of being overheard
MAINTAINING HARMONY IN THE WORKPLACE
STAGES
Conducting negotiation
Applying the mediation process
Applying restorative justice
Seeking arbitration / using the courts
Instituting internal grievance mechanism
REFERENCES
THE
END