1

TOURISM
Operations and Management

Prof. Sunetra Roday, MSIHMCT, Pune

Prof. Archana Biwal, MSIHMCT, Pune
Prof. Vandana Joshi, MSIHMCT, Pune

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Chapter 1
Introduction to Travel and Tourism

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Definition

Tourism is the temporary short-term movement of people to

destinations outside the place where they normally live and
work and includes the activities they indulge in at the
destination as well as all facilities and services specially
created to meet their needs. Tourism does not only mean
travelling to a particular destination but also includes all
activities undertaken during the stay. It includes day visits
and excursions.

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Tourists

The tourist market is divided into:

1. The leisure tourist
2. The business tourist

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Domestic and international tourism

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Tourism Regions of the World

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Constituents of the tourism industry

Main constituents Secondary constituents

Shops and state emporiums
Transport industry Arts and crafts
Hospitality industry Local transport
Banks
Entertainment industry Insurance companies
Travel agents and tour Communication services-
operators Media
Performing artists
Guides and escorts Publishers
Tourism organizations Advertisers
Hawkers and coolies
Agents and brokers
Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Most visited countries in the world in 2006
and 2007

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 International tourism receipts in billions
(USD)

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Reasons for rapid pace of growth

Greater disposable incomes

Women entering the workforce
Leave travel allowance (LTA) facility
Availability of low cost carriers
Greater awareness about travel and tourism
Discretionary time and money available
Double income no kids (DINK) policy
An unquenchable thirst or desire to travel
Stress and strain of routine work

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Most visited tourist attractions

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 The worlds top 15 cities in 2007 with world
ranking

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 An inter-disciplinary perspective of tourism

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 The Tourism System

Traveller generating region

Transit region
Tourist destination region
Tourists and
Tourism industry

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Leipers basic tourism system

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 Some important facts related to tourism

Tremendous growth potential;

Generates direct and indirect employment to millions
across the globe;
Travel undertaken for leisure or business;
Includes short visits to other places;
Goods and services are consumed which differ from our
routine;
Is an integral part of our lifestyle;
Technology such as the Internet has simplified travel
bookings; and
Is multi-disciplinary and encompasses a number of
disciplines.

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism
 FIVE AS OF TOURISM

Accessibility
Accommodation
Amenities
Attractions
Activities

Copyright 2009 Oxford University Press Chapter 1: Introduction to Travel and Tourism