COMPUTER SYSTEMS

SERVICING NC II
(CSS NCII)
ELECTRONICS SECTOR

(PROCEDURES AND ACTIVITIES)

COMPUTER SYSTEMS
SERVICING NC II

ASSESSORS GUIDE
 NATIONAL ASSESSMENT AND
CERTIFICATION ARRANGEMENTS
To attain the National Qualification of Computer Systems Servicing NC II, the
candidate must demonstrate competence in all units listed. Successful candidates
shall be awarded a National Certificate signed by the TESDA Director General.

The qualification of Computer Systems Servicing NC II may be attained through:

Accumulation of Certificates of Competency (COCs) in all the following units of
competencies:

1. Install and configure computer systems

2. Set-up computer networks
3. Set-up computer servers
4. Maintain and Repair Computer Systems and Networks

Successful candidates shall be awarded a Certificate of Competency (COC) in each of

the core units.

Upon accumulation and submission of all COCs acquired for the relevant units of
competency comprising a qualification, an individual shall be issued the corresponding
National Certificate.
For individuals, who already possess National Certificate (NC)
or Certificate of Competency (COC) along Computer Hardware
Servicing NC II

Portfolio assessment is applicable for COC #1, COC #2 and COC #4,
provided the candidate is already employed and has related experience
for the past three (3) years or more along the qualification.

However, if the assessor finds the evidences presented inadequate, he

may still require the candidate to undergo the practical demonstration or
present other evidences in the form of Demonstration, Third Party
Report, etc. depending on the need for supplementary evidences.

Candidates are required to take assessment

for coc #3 set-up computer servers.
 Assessment shall focus on the core units of competency.
The basic and common units shall be integrated or
assessed concurrently with the core units.
The following are qualified to apply for assessment and
certification:
Graduate of formal, non-formal, and informal including
enterprise-based training programs.

Experienced workers (wage employed or self employed)

The guidelines on assessment and certification are

discussed in detail in the Procedures Manual on
Assessment and Certification and Guidelines on the
Implementation of the Philippine TVET Qualification and
Certification System (PTQCS).
 COC 1:

INSTALL AND CONFIGURE

COMPUTER SYSTEMS
(2 HRS)
COC 1: INSTALL AND CONFIGURE
COMPUTER SYSTEMS (2 HRS)
ELEMENT ACTIVITIES

1. Assemble computer
hardware

2. Prepare installer

3. Install operating
system and drivers
for peripherals/
devices
COC 1: INSTALL AND CONFIGURE
COMPUTER SYSTEMS (2 HRS)

4. Install application
software

5. Conduct testing
and documentation
Critical aspects of competency
Assessment must show that the candidate:

Assembled computer hardware

Installed operating system and drivers for
peripherals/devices
Installed application software
Conducted testing and documentation

Method of assessment:

The assessor may select any two of the following assessment methods
to objectively assess the candidate:

Practical Demonstration w/ oral questioning

Interview
Portfolio
 COC 2 :
SET-UP COMPUTER NETWORKS
(2.5 HRS)
COC 2: SET-UP COMPUTER NETWORKS (2.5 HRS)

ELEMENT ACTIVITIES

1. Install network
cables

2. Set network
configuration
COC 2: SET-UP COMPUTER NETWORKS (2.5 HRS)

3. Set router/Wi-Fi/ SET ROUTER/WI-FI/ WIRELESS ACCESS

wireless access
point/repeater POINT/REPEATER CONFIGURATION
configuration SET WIRELESS NETWORK SECURITY
(CHECKED BY WIRELESS DEVICES E.G. CELLPHONES, LAPTOPS)

4. Inspect and test INSPECTED AND TESTED THE

the configured
computer
CONFIGURED COMPUTER NETWORKS
networks
 Critical aspect of competency
Assessment must show that the candidate:
Installed network cables
Set network configuration
Set router/Wi-Fi/ wireless access point/repeater configuration
Inspected and tested the configured computer networks

Method of assessment
The assessor may select any two of the following assessment
methods to objectively assess the candidate:
Practical Demonstration w/ oral questioning
Interview
Third Party
Portfolio
 COC 3:
SET-UP COMPUTER SERVERS
(1.5 HRS)
 COC 3: SET-UP COMPUTER SERVERS (1.5 HRS)

ELEMENT ACTIVITIES

1. Set-up user access

2. Configure network
services

3. Perform testing,
PRE-DEPLOYMENT PROCEDURES
documentation and pre-
deployment procedures
Critical aspects of competency
Assessment must show that the candidate:
Set-up user access
Configured network services
Performed testing, documentation and pre-deployment
procedures

Method of assessment

The assessor may select any two of the following assessment

methods to objectively assess the candidate:
Practical Demonstration w/ oral questioning
Interview
Portfolio
 COC 4:
MAINTAIN AND REPAIR
COMPUTER SYSTEMS AND
NETWORKS
(1 HR)
COC 4:
MAINTAIN AND REPAIR COMPUTER SYSTEMS
AND NETWORKS (1 HR)
ELEMENT ACTIVITIES

PLANNING AND PREPARING FOR MAINTENANCE

1. Plan and prepare for COMPUTER SYSTEMS MAINTENANCE PROCEDURES
maintenance and PC SYSTEMS
repair COMPUTER OPERATIONS
ELECTRONIC FAULT FINDINGS
USE AND OPERATION OF TOOLS, INSTRUMENTS AND
TESTING DEVICES
OCCUPATIONAL HEALTH AND SAFETY POLICIES AND
PROCEDURES
PROBLEM SOLVING IN EMERGENCY SITUATION
2. Maintain computer PROCEDURES IN MAINTENANCE SCHEDULING
PREVENTIVE MAINTENANCE OF COMPUTER SYSTEM
systems and
AND NETWORK
networks OPERATING SYSTEM UPDATE
BACK-UP SCHEDULING
CREATING RESTORE POINT
GUARDING AGAINST VIRUS
CLEANING COMPUTER SYSTEMS AND NETWORKS
COC 4: MAINTAIN AND REPAIR COMPUTER SYSTEMS AND NETWORKS (1 HR)

3. Diagnose faults of IDENTIFYING AND ISOLATING FAULTS/PROBLEMS

computer systems DIAGNOSTIC SOFTWARE UTILITIES
and networks GATHERING OF INFORMATION

TROUBLESHOOTING AND REPAIR TECHNIQUES

4. Rectify/correct PROBLEM SOLVING IN EMERGENCY SITUATION
defects in computer CORRECTIVE ACTION
systems and HARDWARE CONFIGURATION
networks SOFTWARE CONFIGURATION
TESTING METHODS AND PROCEDURES
ACCOMPLISHED FORMS
5. Inspect and test the DIAGNOSTIC REPORTS
computer systems PROPOSAL REPORTS
TESTING METHODS AND PROCEDURES
and networks
DOCUMENTATION AND MAKING REPORTS
WASTE MANAGEMENT
OHS STANDARDS AND 5S PRINCIPLES
PRACTICING 3RS REDUCE, RE-USE, RECYCLE/RECOVER
3RS ENVIRONMENTAL POLICIES
MANAGING WASTE FROM ELECTRICAL AND ELECTRONIC
EQUIPMENT (WEEE)
Critical aspect of competency
Assessment must show that the candidate:
Planned and prepared for maintenance and repair.
Maintained computer systems and networks
Diagnosed faults of computer systems
Rectified/corrected defects in computer systems and networks
Inspected and tested the computer systems and networks

Method of assessment:
The assessor must select two of the following assessment methods to
objectively assess the candidate:
Observation with oral Questioning
Interview
Portfolio