Skill Sets Smrpco

SMRP Certifying Organization
Skill-Sets of the Maintenance and

Reliability Profession and
Certification as a Professional
Jack R. Nicholas, Jr., P.E., CMRP
MQS LLC
PdMA Motor Reliability Technical Conference
May 9-11, 2006 - Clearwater Beach FL
1
Content of This Presentation on the
Maintenance and Reliability Profession
Evolution of the fields of Maintenance and Reliability (M&R) into a

profession
What it takes to be an M&R Professional
How the M&R professional capabilities or skill-set inventory was

developed and evolves over time
How M&R practitioners can determine where they stand relative to

the current skill-set of the profession
What certification as a M&R Professional can mean to you and your

organization
2006 SMRP SMRP Certifying Organization
2
What is a Professional?
Websters definitions include:

A person that does something with great skill
of or engaged in or worthy of the high standards
of a profession
Rogets Thesaurus, under the words skill or skilled

lists:
Expert, adept, proficient, craftsman, skilled
workman, journeyman, or technician and in a non-
formal category a tough act to follow
3
Evolution of the Maintenance and
Reliability Profession
The past 40 years has seen development of a significant body of

knowledge within the fields of Maintenance and Reliability
The multiple skills required can no longer be acquired solely

through on-the-job training and experience
Hundreds of texts and training courses, including online
Internet resources, address the skills required
Maintenance and Reliability have become closely linked

One cannot be successful in maintenance if reliability is not
assured from the activities performed

4
Professional Society Formed
In 1992 maintenance and reliability practitioners formed the Society for

Maintenance and Reliability Professionals (SMRP)
Key elements of the Society mission are improvement of the profession

and support for education of practitioners
Within the first five years of annual conferences, numerous workshops,

and contacts with many educational institutions questions arose, such
as:
What is the knowledge a practitioner must have?
Where can a practitioner gain the knowledge?

5
Inventory of Skill-Sets or Capabilities
In 1997 SMRP formed a Professional Certification Committee the PCC
One of the first tasks undertaken by the PCC was to inventory the skill-
sets required to be an M&R Professional
The PCC conducted numerous surveys and focus group discussions and
studied formal texts to develop an initial inventory of M&R Skill-Sets
An Internet survey was conducted to validate the proposes inventory and

receive additional input for it

6
(Continued)
The Internet survey of proposed M&R Skill-Sets was completed with over
400 responses from both inside and outside of the Society
The Skill-Set inventory was revised using survey results and was
published for the first time in 1999
The results are believed to be the most comprehensive listing of

maintenance and reliability skill-sets ever assembled by a non-
commercial organization
This provided the basis for development of a certification examination

7
(Continued)
The five Pillars of the M&R Profession outlined in the Skill-Set

inventory are:
Business and Management
Manufacturing Process Reliability
Equipment Reliability
People Skills
Work Management

8
(Continued)
An update and reorganization of the inventory of skill-sets is under
development and is expected to be published during 2006
The effort is being conducted by an SMRP Body of Knowledge

Committee
While the content remains essentially the same, with changes resulting
largely from new developments in the M&R field, each inventory will be
organized under a basic outline as follows:
Fundamental concepts, including terms & definitions
Tools and techniques
Processes
A brief sampling of specifics of the five Pillars of the Body of Knowledge

follows
9
Pillar 1 - Business and Management
The first pillar of the profession describes the skills used to translate an
organizations business goals into appropriate Maintenance and Reliability
(M&R) goals that support and contribute to business results. Skills include:
Creating strategic direction, plans, and benchmarking
Planning and budgeting resources required by plans
Business case preparation for the strategic plan
Communicating and selling programs and change to stakeholders
Creating measurement and performance evaluation systems
Risk management
Project and change management
Maintenance/operations performance agreements and specs
M&R improvement and supporting processes development
10
Skill Details Business & Management
Risk Management
Identify sources of risk and maintenance responsibility for

risk
Quantify risk where possible
Identify appropriate risk management approach and tools
Identify responsibility for implementing risk containment
approach
Implement compliance tracking method and business risk
containment process
Implement resolutions
Measure results and identify variances
Take appropriate change actions
11
Pillar 2 - Manufacturing Process
Reliability
This pillar relates maintenance and reliability activities to the

manufacturing process of the organization, to ensure that these activities
improve the process. Skills include:
Maintaining process and industry standards and specifications
Understanding the manufacturing process
Manufacturing effectiveness techniques
Safety, health, and environmental
Managing effects of changes to processes and equipment

12
Skill Details - Understand the
Manufacturing Process
Identify and understand what you make or provide as a service and

how you do it
Identify process flows, control systems, variability criteria and

relationships affected by maintenance and reliability
Identify and prioritize customer requirements
Relate costs of the best maintenance and reliability practices to

customer value
Develop and implement plan to improve reliability and capture

benefits identified

13
Pillar 3 - Equipment Reliability
There are two kinds of activities that apply to this skill-set:

Activities used to assess current capabilities of equipment and processes, in
terms of Reliability, Availability, Maintainability, and Criticality
Activities used to select and apply the most appropriate maintenance practices,
so that the equipment and processes continue to deliver their intended
capabilities in the safest and most cost-effective manner
Skills include:
Determining equipment and process performance targets from the business
plan
Establishing current performance levels and analyze gaps
Establishing strategy to assure performance
Executing strategy using best tools and techniques
Cost-justifying and budgeting for tactics selected
Reviewing performance and adjusting maintenance strategy
14
Skill Details Equipment Reliability
Performance - Indicators & Metrics
Determine current capabilities of the production equipment to meet

expectations of the business plan. Identify and quantify gaps between
capabilities and expectations.
Prioritize equipment assets and processes to assure that M&R
resources are appropriately allocated.
Select and apply appropriate metrics (such as OEE) to assess current
condition and capabilities of equipment assets and production
processes. Other metrics include:
MTBF/MTTR/MTBR
Maintenance cost per unit of production and percent of total cost of
production
Equipment availability, scrap rate, cost of quality
Process availability, throughput, and cost of unreliability
Lost opportunity costs
Production delays and delay rates
15
Pillar 4 - People Skills
This inventory describes processes for assuring that the maintenance

and reliability staff is best qualified to achieve the goals that are set.
Skills include:
Assessing organizational competence and direction
Developing the maintenance and reliability organization structure
Developing the maintenance and reliability staff
Communicating maintenance and reliability plans and results to

the organization and other stakeholders

16
Skill Details People Skills -
Communicating Maintenance and
Reliability to the Organization
Identify information exchange requirements
Identify methods to measure if communications are

successful
Establish decision communications vehicles
Develop communications implementation plan and

evaluate and adjust as needed for improvement

17
Pillar 5 - Work Management
This pillar of the profession focuses on the skills used to get the
maintenance and reliability work done. It includes scheduling and
planning activities, quality assurance of maintenance activities, and
inventory management. Skills subsets include:
Work identification
Prioritization system
Work planning prior to scheduling
Cooperative work scheduling and backlog management
Resource management (people, materials, financial)
Document work execution and update records on completion
Data collection, history review, and failure identification
Institute performance measures and follow-up processes
Project planning and execution
Progressive training, planning, and execution

18
Skill Details Work Management
Tools and Techniques
Performance measures
Project planning, including:

Estimating, contractor management, control
Data collection, including:
Levels of detail, user identification, tracking
Data analysis, including:
Failure analysis, and corrective action tools
19
Development of the Examination
Once the skills inventory was refined, work began on a set of

questions that could be assembled for a certification examination
Candidate questions were developed by members of the Professional

Certification Committee
It was determined that a two-hour exam containing 110 multiple-

choice questions would be sufficient to establish competency
By mid-year 2000, an initial set of exam questions was validated for

each of the five major Skill-Set areas

20
Validation of the Examination
Questions
The initial question bank was established after two years of effort by
members of the SMRP PCC
Members of the PCC took Alpha exams and adjusted questions to make
them more effective at determining competency
Several Beta exams were conducted for practitioners who had not seen
the questions and the results subjected to statistical analysis (using the
Angloff Method) to assess validity
Questions that failed statistical validation were either removed from the
question bank or modified to improve their validity
21
Origination and Validation of CMRP
Examination Questions
The certification examination question bank is constantly being
expanded and analyzed for validity
Origination and validation is as follows:
Questions are solicited from practitioners with broad knowledge
of a particular skill area
Society members engaged in examination development test
themselves and other volunteer practitioners on candidate
question sets, accepting and/or modifying them as needed to
strengthen them to the standard established for the CMRP exam
While in the bank each official exam question is subjected
periodically to Angloff Method of statistical analysis after use in
a given number of exams

22
CMRP Examination Results
As of the end of 2005, over 1900 individuals from over 18

countries have taken the CMRP examination and well over 1000
have been certified
Examinees asked for comments on the exam (before they knew

whether or not they were successful) have been overwhelmingly
positive, writing for example:
Good broad questions in all five areas
Well organized, tough test
Excellent; reflects real world concerns and job concerns
Extraordinarily complete
Challenging, as our profession should be
Learned more about what to learn about

23
CMRP Examination History
2000 Initial Alpha exams conducted

PCC took versions of exam and adjusted questions based on results
2000 Preliminary skill-set inventories and exam-related list of publications
promulgated
2000/2001 - Beta exams conducted in various venues and First Edition Reference
Guide published. First official certifying exam conducted.
2003 - Updated reference listing published in Second Edition Reference Guide
April 2004 - 500th person certified as a Maintenance and Reliability Professional
2002 to Present - Official certifying exams scheduled and given at many
conference, workshop, and organization sites in many countries around the world
July 2005 - 1000th person certified as a Maintenance and Reliability Professional
2005 - First CMRP exam given in Spanish language
24
Number of CMRPs by Country
Status: March 30, 2006

25
Evolution of the Certification
Organization
Concurrent with administration of the first official certification examination

in 2001, the Board of the Society for Maintenance and Reliability
Professionals formally established a Certifying Organization - SMRPCO to
succeed the Professional Certification Committee
Most members of the Professional Certification Committee accepted

positions as officers, directors, and examination development committee
leaders in SMRPCO, providing continuity until tenure rules required their
replacement. A complete turnover has occurred since and new volunteers
are in place
SMRPCO serves anyone interested in certification
Membership in SMRP is not required to be certified

26
Certification Survey Results
Benefits to Individuals
Survey results of 1999 have been validated as actual

benefits have been realized in the past 5 years.
PERSONAL personal satisfaction, sense of accomplishment
PROFESSIONAL recognition, credibility, and visibility
FINANCIAL promotability, marketability, and compensation

27
Benefits To Individuals (Continued)
PERFORMANCE BASELINE
For self
For organization
For future positions
EFFECTIVENESS - knowledge, skills
Performing
Selling proposals, ideas
28
Benefits To Organizations
SELECTION CRITERIA - in hiring and promotions
BASELINE STANDARD - for any organizations

maintenance and reliability staff
PROVIDE IMPROVEMENT PATH/PLAN - Whats needed

to meet the standard?
ENSURE COMPETENCY OF STAFF - knowledge, skills,

performance
29
Benefits To Organizations (Continued)
PROVIDES CONSISTENCY
Person to person
Plant to plant
ADDS A SENSE OF PROFESSIONALISM
INCREASES CREDIBILITY
Satisfy customers
Become more competitive
30
Certification Future
Expand SMRPCO administration to manage and coordinate

multiple exam and certification activities
Expand venues Over 50 exam sites have been used
worldwide to date, many more than once
Attain certification of SMRPCO approach by the American
National Standards Institute (ANSI) and the International
Organization for Standardization (ISO)
Recruit additional industry, utility, and government agency
sponsors for Sustaining Member and Advisory Board
participation
Promote certification in industries, governments, utilities, and
institutions of higher learning
Recruit individuals to help govern SMRPCO and expand and
validate the exam question bank(s)

31
2005/2006 SMRPCO Team
Chairman Vice Chair Secretary Past Chair SMRP Past
/Treasurer Chair
Dave Army Rick Rich Dane Brooks
Baldridge Overman Larry Cote
Marketing Exam Exam Academic ICI/ SMRP
Director Director Question Liaison Management
Contractor
Terry Jack Nicholas Administrator
Scott Kelly Joe Peterson
OHanlon Jack Nicholas
Director Body of Public Board
Related Knowledge Member
Certifications Dave Jim Phillips
(Vacant) Andrews
-------------------- Exam Team Leaders --------------------
Exam Exam Exam Exam Exam

Development Development Development Development Development
(Work (People Skills) (Business & (Manufacturing (Equipment
Management) Management) Process) Reliability
(Vacant) Nichole Michael Steve Rich
Trantham Eisenbise Mikolajcik Overman
----------------- Exam Team Contributors ---------------
Derek Burley, Michael Eisenbise, Steve Mikolajcik, John Mitchell, R. Keith Mobley,
Tom Moriarity, Jack Nicholas, John Snell, Drew Troyer

32
How Can I Find Out More?
Additional information
on Maintenance and
Reliability Certification is
available to members
and non-members on
the Internet at:
SMRP Site:
www.smrp.org
e-mail address:
info@smrp.org

33
How Can I Find Out Still More?
The SMRP Certifying Organization

publishes a Reference Guide for
Certification in Maintenance and
Reliability Management
The 43 page Guide, updated in

2003, can be downloaded from
the SMRP web site
A hard copy is also available for

purchase via phone, FAX, mail or
Internet

34
How Can I Find Out Still More?
You may also contact the SMRP

Certifying Organization and obtain
a brochure by:
Calling 800-950-7354
North America and Overseas

Voice Phone 865-212-0111
or Fax 865-558-3060
Mail to P.O. Box 51787,

Knoxville, TN 37950-1787 USA

35

Skill Sets Smrpco

Încărcat de

Informații document

Drepturi de autor

Formate disponibile

Partajați acest document

Partajați sau inserați document

Opțiuni de partajare

Vi se pare util acest document?

Este necorespunzător acest conținut?

Drepturi de autor:

Formate disponibile

Skill Sets Smrpco

Încărcat de

Drepturi de autor:

Formate disponibile

SMRP Certifying Organization

Skill-Sets of the Maintenance and

Evolution of the fields of Maintenance and Reliability (M&R) into a

What it takes to be an M&R Professional

How the M&R professional capabilities or skill-set inventory was

How M&R practitioners can determine where they stand relative to

What certification as a M&R Professional can mean to you and your

Websters definitions include:

Rogets Thesaurus, under the words skill or skilled

The past 40 years has seen development of a significant body of

The multiple skills required can no longer be acquired solely

Maintenance and Reliability have become closely linked

2006 SMRP SMRP Certifying Organization

In 1992 maintenance and reliability practitioners formed the Society for

Key elements of the Society mission are improvement of the profession

Within the first five years of annual conferences, numerous workshops,

2006 SMRP SMRP Certifying Organization

In 1997 SMRP formed a Professional Certification Committee the PCC

An Internet survey was conducted to validate the proposes inventory and

2006 SMRP SMRP Certifying Organization

The results are believed to be the most comprehensive listing of

This provided the basis for development of a certification examination

2006 SMRP SMRP Certifying Organization

The five Pillars of the M&R Profession outlined in the Skill-Set

Business and Management

Manufacturing Process Reliability

2006 SMRP SMRP Certifying Organization

The effort is being conducted by an SMRP Body of Knowledge

Tools and techniques

A brief sampling of specifics of the five Pillars of the Body of Knowledge

Identify sources of risk and maintenance responsibility for

This pillar relates maintenance and reliability activities to the

Understanding the manufacturing process

Manufacturing effectiveness techniques

Safety, health, and environmental

Managing effects of changes to processes and equipment

Identify and understand what you make or provide as a service and

Identify process flows, control systems, variability criteria and

Identify and prioritize customer requirements

Relate costs of the best maintenance and reliability practices to

Develop and implement plan to improve reliability and capture

2006 SMRP SMRP Certifying Organization

There are two kinds of activities that apply to this skill-set:

Determine current capabilities of the production equipment to meet

This inventory describes processes for assuring that the maintenance

Assessing organizational competence and direction

Developing the maintenance and reliability organization structure

Developing the maintenance and reliability staff

Communicating maintenance and reliability plans and results to

2006 SMRP SMRP Certifying Organization

Identify information exchange requirements

Identify methods to measure if communications are

Establish decision communications vehicles

Develop communications implementation plan and

2006 SMRP SMRP Certifying Organization

2006 SMRP SMRP Certifying Organization

Project planning, including:

Once the skills inventory was refined, work began on a set of

Candidate questions were developed by members of the Professional

It was determined that a two-hour exam containing 110 multiple-

By mid-year 2000, an initial set of exam questions was validated for

2006 SMRP SMRP Certifying Organization

2006 SMRP SMRP Certifying Organization

As of the end of 2005, over 1900 individuals from over 18