Building Relationships

(From a Motor Shop View)

Jason Plymal
T & N Electric Motor Exchange, Inc.
PdMA Motor Reliability Technical Conference
May 911, 2006 - Clearwater Beach, FL
 History of Our Company
Founded in 1990 with the vision of establishing a rebuild
facility with quality service and integrity with the best
personnel the profession had to offer. We market these
services to a customer base whose people have the same
vision and standards as ours.
Main market is coal, while continually servicing industrial,
utilities, and aggregates
Grown into a multi-facility company
Multiple technologies purchased to service our customer
base
Purchased MCEMAX technology in December 2005 to
begin implementing field service program, shop testing,
and better serve our customers.
 What is a Relationship?

Relationship is defined by the

Websters dictionary as a state of
affairs existing between those having
relations or dealings.

(relationship
)
 How We Use Relationships?
Personal Level
Family
Friends
Car Shopping
Grocery Shopping
Business Level
Restaurants
Colleagues
Vendors
Technical Support
Customer
Personal Support
 Rebuild Facilities
Rebuild facilities are built of professional and skilled people.
The keyword here is people.

Everyday People
Highly Skilled
Dedicated
Emotional to Surroundings
Emotional to Work Lifestyle
 What Steps Must be Implemented to
Begin Building a Relationship?

Determine that you want the full elements of

a rebuild
Schedule a shop tour
Check accreditations
Provide or develop a specification
Motor management teams
Deal with failures
Data, Data, Data
Respect and expect respect
 Determine What Aspects of a Rebuild
Fits Your Facility
Quality, integrity, efficient, effective,
and reasonable price
Amount of motors in the facility
Technical support
Shop, new equipment sales, used
equipment sales, field services

Specifications
Understandable reporting
One Stop Shops
Managing motors
Schedule a Shop Tour

Human nature
Observe all processes
Determine accreditations
Make a list of test
equipment
Ask for safety plans or
shop procedures
Know the product lines
offered
Ask questions
Examine and evaluate
Check Accreditations

Check with the accrediting

organizations to determine
problems or issues that may
have occurred with the
rebuild facility in the past.
 Provide or Develop Rebuild
Specifications
This specification is the guideline
Tolerances for mechanicals
Tolerances for electrical
Testing procedures and equipment
Types of bearings, paint, etc.
Final reporting
Build a specification
Understand the specification
Motor Management Teams

Key people from all parties

Helps to determine direction
Helps to build relationships quicker
Information gets relayed quicker
Helps to develop manageable and
cost effective solutions
Work with quote timeframes
Remember the enemies
Helps with root cause analysis
Meet in good times or bad
Discuss areas of dislike
Failures

Motor teams must depend on

each other
Witness disassemble and
inspection
Witness other aspects of job
Critical times we must trust
Provide data
Know the areas of expertise of
personnel
Work with and expect the best
diagnostic equipment
Data, Data, Data
Data is knowledge
If they test it or inspect it have
them record it
Insure that the rebuild facility
knows your expectations
Electrical, mechanical, testing,
or any rebuild data is critical
information
Pictures speak a thousand
words
When is the rebuild complete?
Reporting
Respect and Expect Respect

Respect all
Vast amount of knowledge
Address potential issues
Eliminate criticism
 Relationships Are a Way of Life

Relationships are a way of

life whether we realize this or
not. We develop them when
buying a car, grocery
shopping, or enjoying dinner
with friends. Relationships
must carry over into our
business life in order for us
to simplify issues.
Questions

800-513-7931
www.tnelectricinc.com