Uniqueness

Indispensable
Interdependence
Impersonal
Work oriented

2
 May take sides
Form coalition
May defend
May oppose
May exhort pressure on minority to confirm
Encourages risk/creativity

3
 Meetings
Negotiations
Seminars
Conferences
Presentations
Public speeches

How to be a smart conversationalist?

Dont be a narcissist
4
Characteristics:
Not controlled by management
Perceived more believable than formal
communiqu
Serves self interest

5
 Less interactive
Less feed back

6
 Could be recorded or live
Radio television
E mail
Instant messaging
Intranet/Extranet links,
Video conferencing

7
 Create Interest and invite
Allow the conversation to grow
Choose new areas
Avoid slang
Avoid disagreement
Be sensitive and courteous
Be attentive
Avoid personal questions
Be logical
8
May begin with a mole,
and end with a mountain

9
 Where are we heading?
Why?
What?
Well---How?

10
Audience
Content
Flexibility
Understanding
Clarification

Lens Lyceum
11
 Vertically Downward
Vertically Upward
Lateral

12
Organisation chart shows vertical (red
arrows) and lateral (purple arrows) flow

Board of Directors

Finance Marketing Production

Finance Marketing Factory

Officers Assistants Operatives

13
 Policy and procedure
Job instruction
Job rationale
Feedback
Indoctrination

14
Conveys information regarding employees
Satisfaction
Productivity
Problems
Expectations
Perceptions
Viewpoint of subordinates

15
Involves
Task coordination
Problem solving
Sharing information
Conflict resolution

16