Documente Academic
Documente Profesional
Documente Cultură
BEHAVIOUR
2017- 18
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Learning Objectives
Freudian theory
Unconscious needs or drives are at the heart of human motivation
Trait theory
Quantitative approach to personality as a set of psychological traits
Freudian Theory
Id
Warehouse of primitive or instinctual needs
for which individual seeks immediate
satisfaction
Physiological needs such as hunger, thirst etc.
Superego
Individuals internal expression of societys
moral and ethical codes of conduct
Dives the individual to fulfill needs
in a socially acceptable function
Ego
Individuals conscious control or internal
monitor that balances the demands of the id
and superego
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Freudian Theory- three aspects of personality
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Freudian Theory- three aspects of personality
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Freudian Theory- three aspects of personality
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Freudian Theory- three aspects of personality
o Superego too strong = feels guilty all the time, may even have an
insufferably saintly personality
o Ego too strong = extremely rational and efficient, but cold, boring and
distant
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Freudian Theory- three aspects of personality
o Marketers take ideas from Freuds theory and apply it to target consumers with
advertising themes.
o Id too strong = If the desire of the psyche is our driving force, then appealing
to emotions is the most powerful way of persuading consumers to buy. The
premise was to short circuit their rational conscious and target them where
they were most vulnerable the unconscious
Egs. Cadbury Silk, Mango Slice, Milano
o Other ads target the guilt component in consumers eg. Saffola Gold
o Some others target both the impulsive and the moral eg. Imperial Blue
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Neo-Freudian Personality Theory
A personality test based on the above (the CAD) has been developed and
tested. It reveals a number of tentative relationships between scores and
product and brand usage patterns
Trait Theory
Consumer Social
Dogmatism
innovativeness character
Optimum
Need for Sensation
stimulation
uniqueness seeking
level
Variety-
novelty
seeking
Consumer Innovativeness
Im not brand loyal, Im looking for the best and latest in consumer
technology
My friends often ask me questions before they purchase new
technology products
I often look at technological websites, blogs, social network sites for
information about new technology
I always read the technology section in the newspaper and then go
online to check out new products
Dogmatism
Other-directedness
look to others to understand how to act or be accepted
Materialistic
People
Product Anthropomorphism
Attributing human characteristics to objects
Donald, Mr Fixit
Brand Personification
Consumers perception of brands attributes for a human-like character
If Brand X was a person, can u describe it
Which brand is seen as dependable, friendly, efficient, intelligent and smart
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Product Personality Issues
Gender
Some products perceived as masculine (coffee and toothpaste) while others as
feminine (bath soap and shampoo)
Geography
Actual locations, like Swiss chocolates and watches
Fictitious names also used, such as Apple Valley or green tea garden
Color
Color combinations in packaging and products denotes personality
Coca Cola and Airtel with red connote excitement, passion
Nike with black and white denotes high performance
Dove and Johnsons with white connotes purity, cleanliness, delicacy
Luxury cars are usually black denoting sophistication, power and authority
Organic , Herbal products are usually green depicting nature
Brand personality
A brand personality framework
Discussion
Consumers have a
variety of enduring
images of themselves
These images are
associated with
personality in that
individuals
consumption relates to
self-image
One or Multiple Selves
To fill the gap between your actual and ideal self-image, you would fulfill your
self-improvement goals like weight loss, better skin etc.
To fill the gap between your social and ideal social image, you would do to things to
socially enhance your image or be cautious of socially conspicuous products