COMMUNICATION

Reported by:
Dellosa, Errizh Anne
Diesta, Rachel May
Linga, Bryanne
 What is Communication?

What does it mean to you?

The process of communication is what

allows us to interact with other people;
without it, we would be unable to share
knowledge or experiences with anything
outside of ourselves. Common forms of
communication include speaking, writing,
gestures, touch and broadcasting.
Wikipedia definition
 The Communication
Equation
What you hear
Tone of voice
Vocal clarity
Verbal expressiveness 40% of the message

What you see or feel

Facial expression
Dress and grooming
Posture
Eye contact
Touch
Gesture 50% of the message

WORDS 10% of the message!

 The Four Main Goals of
Communication

To inform
To request
To persuade
To build
relationships
 The Communication Process

Key Elements:
The Channel
The Sender (Communicator) The Context
The Receiver (Interpreter) Noise
The Message Feedback
Downward Communication
Upward Communication
Horizontal Communication
 Diagonal Communication
Diagonal Communication Flow Purpose
 Physical Language

Barriers to
Systematic Effective Psychological
Communication

Attitudinal Physiological
 SUPERVISORS
Management

Supervisor

Workplace
 Management
Information System
MIS is short for Management
Information System/Services. MIS,
broadly refers to a computer based
system that provides managers with
tools to organize, evaluate and
efficiently manage departments
within an organization
 Importance of MIS
Decision makers need information to make effective
decisions. Management Information Systems (MIS) make
this possible.
MIS systems facilitate communication within and
outside the organization employees within the
organization are able to easily access the required
information for the day to day operations. Facilitates such
as Short Message Service (SMS) & Email make it possible
to communicate with customers and suppliers from within
the MIS system that an organization is using.
Record keeping management information systems
record all business transactions of an organization and
provide a reference point for the transactions.
 Components of MIS
PEOPLE
DATA
BUSINESS PROCEDURES
HARDWARE
SOFTWARE
 Verbal Communication
Its not
WHAT
you say

Its
HOW
you say it.
Tone of Voice

Pitch
Volume
Emphasis
Enthusiasm
Facial Expressions
 GRAPEVINE
To hear something through
the grapevine is to learn of
something informally and
unofficially by means
of gossip or rumor.
 Features of Grapevine
FLEXIBILITY
RAPID COMMUNICATION
NO RECORD
DISTORTION
SPONTANEITY
CHEAP
 ADVANTAGES
Carry information rapidly
The managers get to know the reactions of
their subordinates on their policies.
Creates a sense of unity among the
employees who share and discuss their
views with each other.
Serves as an emotional supportive value
A supplement in those cases where formal
communication does not work.
 DISADVANTAGES
Carries partial information at times as it is more based
on rumours.
Not trustworthy always as it does not follows official
path of communication and is spread more by gossips
and unconfirmed report.
The productivity of employees may be hampered as
they spend more time talking rather than working.
Leads to making hostility against the executives
may hamper the goodwill of the organization as it may
carry false negative information about the high level
people of the organization.
 WRITTEN
COMMUNICATION
Written communication has great
significance in todays business
world. It is an innovative activity of
the mind. Effective written
communication is essential for
preparing worthy promotional
materials for business
development.
 ADVANTAGES
helps in laying down apparent principles, policies
and rules for running of an organization.
It is a permanent means of communication.
Thus, it is useful where record maintenance is
required.
It assists in proper delegation of responsibilities.
While in case of oral communication, it is
impossible to fix and delegate responsibilities on
the grounds of speech as it can be taken back by
the speaker or he may refuse to acknowledge.
 ADVANTAGES
Written communication is more precise
and explicit.
Effective written communication develops
and enhances an organizations image.
It provides ready records and references.
Legal defenses can depend upon written
communication as it provides valid
records.
 DISADVANTAGES
Written communication does not save
upon the costs. It costs huge in terms of
stationery and the manpower employed in
writing/typing and delivering letters.
Written communication does not save
upon the costs. It costs huge in terms of
stationery and the manpower employed in
writing/typing and delivering letters.
 DISADVANTAGES
Written communication is time-consuming as
the feedback is not immediate. The encoding
and sending of message takes time.
Effective written communication requires great
skills and competencies in language and
vocabulary use. Poor writing skills and quality
have a negative impact on organizations
reputation.
Too much paper work and e-mails burden is
involved.
THANK
YOU!

GOD BLESS!