Managerial

communication

Thill Bovee, (2008) Excellence in Business Communication,

(8th edition) Pearson International Edition
Examination

 Individual assignment (20%)

 Mini-test (10%)
 Group seminars (10%)
 Close book examination (60%)
Assignment
Question: In a world where the only constant seems to be
change, identify the challenges that will be
faced by the manager having to communicate
the change and draft recommendations
allowing the manager to maintain effective
communication until the change has been
successful..
Objectives:
The report needs to:
 Thoroughly describe an effective internal communication system and describe
the different communication supports that can be used.
 Explain how change will impact the communication process.
 Identify possible obstacles or challenges that can be met through the different
communication supports used in an internal communication system in a context
of change.
 Analyze the challenges that can be met when dealing with an international team.

 Draft recommendations for managers having to communicate in a context of

change.
What is managerial communication?
 Let’s break it down to understand it better
What is communication?

Speaker’s Listener’s
Intentions Expectations
Frame of mind Level of language Noise Frame of mind
Level of clarity Level of attention
Support

Decoding
Encoding

Transmission

Level of interaction
Cultural background

Feedback
Perspectives of Communication
 Modern perspective
 Interpretative perspective
 Critical perspective
 Postmodern perspectives
Dimensions of organisational
communication
Internal

Inter-personal One-way

Non-verbal Verbal

Interactive Mass

External
What is management?
Basic functions of management
 Planning: Deciding what needs to happen in the future (today,
next week, next month, next year, over the next 5 years, etc.)
and generating plans for action.
 Organizing: (Implementation) making optimum use of the
resources required to enable the successful carrying out of
plans.
 Staffing: Job Analyzing, recruitment, and hiring individuals for
appropriate jobs.
 Leading: Determining what needs to be done in a situation and
getting people to do it.
 Controlling/Monitoring, checking progress against plans,
which may need modification based on feedback.
 Motivating: the process of stimulating an individual to take
action that will accomplish a desired goal.
What is managerial communication?
 Managerial Communication focuses on
different forms of communication that is
usually done in the business.
 providing and receiving different opinions,
influence from different cultures,
 healthy communication,
 strong listening skills,
 preparing different messages relating to the
business,
 handling the management,
 conflict management,
 conducting interviews, and
 carrying out meetings etc.
Testing your communication skills