Documente Academic
Documente Profesional
Documente Cultură
1. In first stage employee conveys his grievance to supervisor. If a satisfactory solution not
given within 48 hours then employee approaches the next level.
2. In second stage employee fills up the grievance redressal form of company and
approaches HOD who has to give a decision within 3 days failing which grievance
reaches the next level.
3. In the third stage, grievance reaches the grievance committee which needs to reach a
settlement with employee within 7 days. If it is a unanimous decision management has
to implement it. Otherwise management gets 3 more days to communicate its decision
4. If decision is not satisfactory, employee and departmental representatives appeal to
management to review its decision in a week͛s time. If there is no redressal matter taken
to the union.
5. Union tries to bring about a settlement between employee and management.
6. In case of failure a settlement is reached by voluntary arbitration by a third party,
normally a conciliation officer of state labour department within 7 days.
GRIEVANCE REDRESSAL PROCEDURE IN
UNIONIZED ORGANIZATIONS
ÖEmployee with the grievance approaches his manager/supervisor and
coveys problem verbally in a conference or a discussion specifically
arranged for this purpose and the grievance can be settled by the
supervisor
ÖIf the employee is not satisfied with settlement the grievance can be
forwarded by supervisor to the HOD or IR Head with a note on the
grievance.
ÖIf decision at the above level is not acceptable to employee then
grievance is referred to Grievance Committee which consists of
members representing management and union may suggest a solution
that the employee accept the settlement of the employer or take it for
arbitration.
ÖIn the final stage the grievance is referred to the arbitrator. Both
parties must agree beforehand that the decision of the arbitrator is final
and binding.
LEGISLATIVE ASPECTS OF GRIEVANCE
REDRESSAL IN INDIA
The Industrial Employment Standing Orders Act, 1946 provides for
a system of settlement of grievances in establishments to which it is
applicable.