Personal Communication Skills

A man is seldom better than his

conversation
How do you go about Establishing
Rapport?:
1. You need Self-Confidence

2. You must Understand People

3. You must be Enthusiastic

4. You must make Eye Contact

5. You must be Interested in them

Communication Skills Overview
Effective communication skills are a
critical element in your career and
personal lives.

We all must use a variety of

communication techniques to both
understand and be understood.
 What is Communication?
COMMUNICATION IS THE ART OF TRANSMITTING INFORMATION,
IDEAS AND ATTITUDES FROM ONE PERSON TO ANOTHER.
COMMUNICATION IS THE PROCESS OF MEANINGFUL
INTERACTION AMONG HUMAN BEINGS.

Medium
SENDER RECEIVER
Why Communication ?
To express our emotions

Achieve joint understanding

To get things done

Pass on and obtain information

Reach decisions

Develop relationships
What are the most common ways we
communicate?
SPEAKING

WRITING

VISUAL IMAGE

BODY LANGUAGE
Communication Goals

1. To change behaviour
2. To get action
3. To ensure understanding
4. To persuade
5. To get and give Information
Why is communication important?

1. Inspires confidence

2. Builds respect in business and social life

3. Helps make friends

4. Develops a distinct personality

5. Reveals your ability to others

Essentials of good communication
1. Knowledge
Spontaneity in conversation
Level of conversation

2. Organising your thoughts

3. Participating in discussions

4. Body Language

5. Being a good listener

Levels of Communication:
1. VERBAL
Intra verbal: intonation of word and sound
Extra verbal : implication of words and phrases,
semantics

2. NON-VERBAL
Gestures
Postures
Movements

3. SYMBOLIC
Barriers in Communication (that have to
do with the COMMUNICATOR)
1. Unwillingness to say things differently

2. Unwillingness to relate to others differently

3. Unwillingness to learn new approaches

4. Lack of Self-Confidence

5. Lack of Enthusiasm

6. Voice quality

7. Prejudice
While Speaking.

Take initiative

Be polite

Be pleasant (smile, jokes)

Be clear and concise (tone, accent,

emphasis, pronunciation)

Cite negative opinions honestly, but in a

positive manner Seek Feedback
While Writing

Plan what you want to say in your letter/

report

Reread the letter when you have finished

Check spelling & punctuation, then send

Use simple language avoid ambiguous

words
While Listening

Avoid distractions

Do not interrupt unnecessarily

Be active (show interest)

Paraphrase what youve heard

Throw an echo
Objectives of Listening is

To receive information

To understand effectively

To enhance clarity

To empathize
COMMUNICATION IS

7%
WORDS

38%
STYLE
55% BODY
LANGUAGE
THANK YOU