Order to Cash

ORDER MANAGEMENT
ORDER MANAGEMENT
What is an order management system
Preorder tasks
1
Order entry tasks
Post-order tasks

2 What is an order journey

3 Functions of order management system

4 Quote to order to cash journey

5 Value Drivers

6 Order management transformation journey

7 Next Generation OSS and BSS

 ORDER MANAGEMENT
When your customer expresses interest in your products and services, you keep track of that information and help the customer
identify the appropriate solution. A sales representative creates an opportunity and records the best solution to meet the customers
needs.

After the best solution is identified, you provide a quote that details the products and their prices. A sales representative converts an
opportunity to a quote, or creates a quote manually. Products and services are customized so that your customers specify exactly what
options they are interested in and see the associated prices for each option.

Your customer accepts a quote, and it is converted to an order. (Or, a sales representative creates an order directly, without creating a
quote.)

The sales representative enters shipment information and checks on the availability of the items. If an order contains a number of
items, then the sales representative checks the availability of each line item. The sales representative also performs tasks such as
calculating tax and shipping costs, verifying payment information, checking the customers credit, and authorizing the use of a credit
card.

The sales representative performs final tasks, such as attaching electronic documents such as a purchase order or a letter of credit to
the order,and generating service activities related to the order such as installation.

The sales representative submits the order. If appropriate, the order is routed for approval by a supervisor. An acknowledgement of
the order is automatically sent to the customer by email.

If you are using asset-based ordering, then when the order has been filled, the appropriate product line items become assets. Assets
are associated with your customers account and are a central part of your customers service profile. When using asset-based
ordering, not all products in an order convert to assets. For example, if you create an order for telephone service, then the installation
is a line item of the phone service product, but it does not become an asset. You specify what products will become trackable assets
through the Product Administration screen.
Step towards new age OSS/BSS
Order entry and Validation

Order Decomposition

Enabling fulfillment functions like activation, billing management and self care
Order to Cash
Increasing value in order-to-cash begins with order
management

Significant challenges in finding new sources of revenue growth,

Reducing time to market
Retaining customers and improving margins.
the same time, they are being squeezed by price pressures, high costs of multiple non-integrated business processes, legacy ba ck-
office applications
Need to comply with Sarbanes-Oxley regulations.
Order to Cash
Increasing value in order-to-cash begins with order
management
Order to Cash
Increasing value in order-to-cash begins with order
management
Order to Cash
Increasing value in order-to-cash begins with order
management
Order to Cash
Increasing value in order-to-cash begins with order
management
Order management transformation journey
Step 1
Order transformation and product
and offer simplification
Simplify and rationalize existing
SP offers, product portfolios and
pricing, removing legacy
complexity built up through
years of competition and
acquisitions
Transfer more than 60 percent
of order entry volumes to the
online channel, to simplify
product selection and ordering
for end customers, configure
orders to their needs and help
to ensure accurate and
complete orders
Transmit configured orders into
the fulfillment process with over
90 percent flow through
Step 2 Step 3
Billing and cash consolidation and Fulfillment transformation and
transformation process simplification
Integration of billing and
Simplification / consolidation of
collections platform, enabling
existing service specific
electronic bill presentation and
fulfillment processes and
payment
implementation of flow through
automation, including
Enablement of billing exception
provisioning / activation of
handling capability to resolve
fallout issues and reinsert bill intelligent network elements
into automation process,
Centralization of command and
including the capability to
control of order fulfillment
support on-phone customer
management functions through
account inquiries and
a service fulfillment manager or
adjustments
portal
Support for online mediation
Automated support of all order
management providing usage
types including: add, change,
and charging transaction data
disconnect, cancel, move,
across multiple network
supplemental and bulk
technologies to billing platform
Step towards new age OSS/BSS
BSSOSS systems integration
If operators are to benefit from real-time data, they will need to rethink their technology strategy, concentrating on
those capabilities required to provide an excellent quality of experience, real-time customer support, and efficient
troubleshooting. They now have the opportunity to exploit the potential of convergence by integrating support
systems both vertically and horizontally, and thereby become an integrated, simplified digital operator.

Rethinking vendor strategy

Fragmented systems architecture to Unified

Attachments
Rating
and
Invoicing
Rating and Invoicing
Definitions
A billing System and its components
1
Rating Function
Billing Function
Important basics :
CDR/UDR
Event
2
Bill Cycle
Rating Key
Types of Rating

3 Guiding to Customer Process

4 Guiding to Service Process

5 Rating Process

6 Billing Processes

7
Step towards new age OSS/BSS
Step towards new age OSS/BSS
Step towards new age OSS/BSS
Step towards new age OSS/BSS
Step towards new age OSS/BSS
Assessing Telecom Landscape

1. Telcos Move from best of breed to best of suits

2. Cloud ready revenue management

3. Consolidation Tech Mahindra and Comvivia

in 2012, Rednee acquisition of NSN BSS, Amdocs
acquisition to Comverse BSS in 2015,
Assessing Telecom Landscape
Revenue Assurance and Fraud Management
S.No Revenue Assurance
1 Revenue Assurance
2 Revenue Assurance
3 Revenue Assurance
4 Fraud Management
http://www.subex.com/pdf/The_Sampling_App
roach_to_Revenue_Assurance.pdf
http://www.ey.com/Publication/vwLUAssets/Sh
arpening_Revenue_Assurance_July_2015/$FILE
/Sharpening_Revenue_Assurance_July%202015
.pdf
http://frslabs.com/frsblog/2014/12/19/subscri
ption-fraud-control-can-control-fraud-losses/
http://frslabs.com/frsblog/2014/11/26/premiu
m-rate-service-fraud-international-revenue-
share-fraud-note-difference-accurately-detect-
prevent/
Fraud Management