Documente Academic
Documente Profesional
Documente Cultură
Pastry Shop :
Doughnuts
Cakes
Pies
Service :
Wedding Planning
Supply service
1.3 Process Development Matrix
The number one provider in their industries within the local community
produce and sell high quality doughnuts and pastries, as well to provide
wedding planning and supply services for the local community
1.5 Core Competencies
1. Service Supply
Core competencies :
attention to detail
quality service
1.5 Core Competencies
2. Pastry Shop
Product : Doughnut
Process :
Receiving order
processing order (making product)
recording order
marketing process
product distribution
purchasing process
inventory process
1.5 Core Competencies
Core competencies :
Enterprise level
Pastry Shop
Wedding Planning and Supply Service
Process to organization matrix
Enterprise level
Pastry Shop D M D D M
Receive Order S D
Acquire Material D S S M
Production S D M
Sell Product S M D S S
Process to organization matrix
Wedding Planning and Supply Service
Receive request D M M
Acquire supplies, D D S
material, and labor
support
Execute D S
arrangements
cleaned up and a D
bill is presented to
the customer
2. Environmental Analysis
2.1 SWOT Analysis
Strength
Weakness
Opportunities
Threats
Strength
95% of the tourist orders are not completed since Dave offers no delivery service
Special orders typically costs 15% more than re-supply during regularly scheduled supplier visits
Dave claimed that, his instincts had paid off for years. Therefore, he felt, his instincts should continue to
be the barometer of production
Both the staff and the Marketing & Sales Department claimed ownership for which product, and how
much of each product is produced and sold
Backorders for material caused Dave to establish a policy of three days notice for special orders to
ensure material could be on hand to complete the order
Opportunities
Local county commission approved development and construction of a major convention center in the
resort area
At least ten new condominium complexes and eight hotels have already or will open within the next two
years
Use marketing studies as well as objective customer surveys to target local retail outlets as potential bulk
customers
Threats
Two new supermarkets have opened with bakery/deli operations and are presently undercutting Daves
prices on doughnuts and pastries by 25% along with a rapidly increasing share of the market
The area has experienced two hurricanes and three tropical storms in the last 10 years. Taxes, Insurance
and Rent have all increased
A Super Wal-Mart is now open near the resort across the bridge
2.2 Assumptions
Theyd like to be the number one provider of Doughnuts and Pastry in the area
They want to maintain Donnas dominance in the Wedding Planning area
3.3 Objectives
Input Output
Supply bahan Pembelian Inventory
mentah
Barang
Production
Department
Mechanism