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Key issues
Crisis Management
Technological crises
- crises of deception
- issues management
- planning-prevention
- the crisis
- post-crisis
Contingency
Planning
Plan in advance
Rehearse via simulation
Stipulate who the spokesperson is
Speed and efficiency in response to crisis
Offer accurate information or it will backfire
Plan offers info and guidance to help decision makers deal
with long-term effects of decisions
Role of apologies in
crisis management